Kristen always does a phenomenal job and is so easy to work with! She's so sweet and even makes…read moresure to say hi to my kiddos! She's been cleaning out house for about a month and every time it feels brand new!

We hired Kristen Lewis and her company after thoroughly reviewing several options for cleaning of…read moreour AirBNB in the Grovetown area. We were impressed by her reviews here and on Google and her rapport which was delineated, it seems, by way of her reviews. She was at times overly helpful, communicative, and endorsed professionalism. However, more recent interactions with her have tainted that representation and, in our view, her professionalism. She reached a point in the business relationship where she is unjustifiably offended and makes decisions for you without initially consulting you, and I believe it is because she is a one-woman show and needs help executing. There were a few instances where she wasn't going to be finished cleaning the home in time for check-in of our guests despite being scheduled and informed ahead of time and there was a time when she was still there cleaning when the guests checked in, which is a big no-no in the short-term rental space. Yet, believing in second chances, we continued to utilize her services because we believe, strongly, in supporting Black-owned and woman-owned businesses because we are the one of the same. We always paid her within a couple of hours of receiving her invoices and in full. Her responses to us started to become flippant and misplaced. She made a decision at her last clean for us to take linens from the home without our directive to do so, stating that she would clean them at her own home. We kindly stated to her that was not necessary and she proceeded to, again unjustifiably, respond to us that we thought we were "better than her" and that "her home is clean." We were remarkably taken aback because we never insinuated that her home wasn't clean and she became angry with us for a decision she made without first consulting us. After that text message intercourse, she abruptly resigned and stated that she "no longer wanted to approach the premises." We kindly accepted her decision. We therefore made plans to which she agreed to return our linens that she unilaterally removed from the home and our keys since she resigned, and then she abrupted decided after agreeing that she didn't want to do that and that we were "inconveniencing her." Mind you, she made sure to abruptly resign after she received her payment from us of $825 after delivery of services for the week, which would be her final payment. We never once tried to inconvenience her. We never once did anything to make her feel less than. We never once treated her with any ounce of disrespect or disgrace. We appreciated her and conveyed that to her often. I feel what will impact her ability to sustain a reputable and scalable business is her inability to exhibit emotional intelligence in her dealings with her customers/clients. She would also benefit from hiring additional staff to help her achieve operational excellence focused on efficiency. Finally, she credits herself with the success of our AirBNB as if she were a business partner instead of someone we hired to perform a service. That is all we did and were doing. She took it as more. She was not a business partner and if you hire her company beware of her overattachment and overinvolvement in how you run your business. At the end of the day, we wish her nothing but the best and optimal success, but we just didn't have time for the aggravation from communicating and dealing with her later in this relationship. There are too many cleaning services who would be glad to provide the services we need.

Working with MRLane Cleaning was a pleasure. She was very flexible and always willing to…read moreaccommodate my changing schedule, showed up on time, very professional, and did excellent work for an unbeatable price. I highly recommend her service.

From the owner: We provide residential, commercial cleaning and Airbnb property management. read more

Thorough Cleaning Solutions THOROGHLY GHOSTED US and THOROUGHLY DID NOT DO THE WORK SHE PROMISED…read more Owner, Brittany, came across as very professional at first, but the morning she showed up to do a deep cleaning, she had scheduled another job for the afternoon. That means she allowed 4 hours to deep clean our house: 2 bedrooms, 2 bathrooms. She didn't even do a decent regular cleaning. Much of the flooring in my bedroom was not vacuumed, baseboards and doors were dirty, the ceiling fan in the master bathroom and many other items throughout the house were never touched. There is a full page list of other unfinished tasks. She said if there was anything I wasn't satisfied with to contact her. My husband and I did just that. She agreed to come back, although she said that wiping down doors was not included with deep cleaning. We needed to reschedule the original re-do appointment (which wasn't really a re-do, since the work wasn't done in the first place) and she said that was not a problem. Since that time, we have tried to contact her by phone and text, but she will not respond to us. Scheduling a second client on the same day you promise to thoroughly clean someone else's house proves to me that you don't care about your work. In addition, we provided the cleaning supplies, towels and a cart for her to take them from room to room, so that her work would be easier. Being helpful made no difference. We are senior citizens with health issues who need help and she knew this. Rather than a thorough job, I would describe what we got more as a cut and run. Not professional, not honorable, and definitely not thorough. UPDATE: SMH. Shame on you.

She does a good, thorough job. Scheduled her to come once every 2 weeks and she shows up promptly…read morefor each appointment, does her job, and takes out my trash when she's done. She's willing to work with you if you want certain things done a certain way and always brings a good attitude.

The managers are very friendly and professional. You can tell that they not only care about…read moremaintaining high cleaning standards, but they care about the lives of the customers and employees as well.

From the owner: JAN-PRO Cleaning & Disinfecting delivers measurable results through quality commercial cleaning…read moreservices and products.

They want 200.00 per week for general cleaning the woman was very nice, but I have a small house…read moreand only wanting 1/2 of it cleaned 800 a month is a little steep for me so I turned them down