This car was is always operable, but when I did have an issue the owner was prompt to refund my…read moremoney and gave me an extra, complimentary car wash . They were also very friendly to speak with on the phone

J.R. did a terrific job on our 26 Pathfinder. All work is done by hand and the results were…read moreamazing. I would definitely recommend this business to anyone looking to make thier vehicle pop!

honest people..good rates Have been going here for 10 years…read morebest auto service in town1

Had a transmission issue on my way into work on Sunday morning. Pulled my Jeep into the dealership…read moreparking lot (as it was conveniently on the way) and called a friend to pick me up. While I have mixed feelings about the local dealership, my car WAS in their parking lot, so I figured I'd call them first to see about getting it fixed. Called them first thing Monday morning and they immediately informed me they wouldn't be able to look at it until the following Monday; when I mentioned that it might be a transmission issue, they said they only had one transmission tech, and he wouldn't be able to look at it for three weeks. NOT HAPPENING! So that's how I ended up at Jim's Transmission. To be honest, Jim's looks a little shady wedged in an alley between the two directions of Industrial Boulevard, but the guys working there were nothing but professional. Chances are, when you call you'll have to leave a message because they don't have a dedicated service writer or anyone to answer the phone, but they got back to me within an hour or so. Calling on Monday morning, they were able to have me in on Wednesday morning. By Wednesday afternoon they called me with a diagnosis and a quote, and by early Thursday they had it fixed, for exactly what they quoted. I've been going to dealerships for my service for the past several years and I honestly forgot that this level of no-nonsense mechanic existed. I'm thankful for the work they did and how quickly and affordably they were able to get me back on the road. If you're looking for a mechanic in Cumberland (especially for transmission issues) don't write off Jim's before you talk to them.

Our daughter is a student at Frostburg. She's taken her aging and much loved 2012 Subaru to Red…read moreRidge a couple of times. We've been very pleased by the quality of communication and the repairs. Trustworthy - definitely recommend, especially for students away from their "home" repair shop.

Terrible, they charged me an obscene amount of money to fix my brakes, then when I got my car…read morelooked at by my usual mechanic he told me absolutely nothing new was on my brakes and that it appears that they've never been serviced. They robbed me because I was an ignorant college student who trusted them and no one should give them business or have faith in their services

This gentleman has rescued me twice. Very professional and excellent service. One was a jump start…read moreand the other was a tow. He also seems to be the only truly local place that accepts triple AAA. Treated me and my vehicle with respect on both occasions. Highly recommend.

GREAT SERVICE!!! I…read moream a North Carolina resident and my son's car broke down in Keyser, West Virginia where he attends college. Jeff Grimm and Heavenly Hill Towing and Recovery gave our family outstanding service in a tough situation being out of state. I highly recommend this company and Jeff. Chris Johnson

Body shop and detail shop do very poor work. Will not be going back there again. Body shop people…read morevery rude!

They worked on my transmission and a week later it blew up. Stay away from this dealer at all costsread more

I have used nu-finish a few times and have been very happy with the finished product. just picked…read moreup the latest repair with Star White Metallic Tri-Coat paint and it's perfect. not an easy fix but they nailed it.

I've taken several cars in to this body shop over the years as well as some family members. Service…read morewas always good and quality of repairs were always great. I was rear ended recently and took it back to Nu Finish for repairs. Since Steve the owner left, complete downhill in quality. I'm not where near satisfied with the end rest. Paint doesn't match, overspray, exhaust wasn't fixed and is still loose, and damaged area still has panel gaps. Do not go here. I surely won't since Steve has gone.

If i could rate lower I would the car was worse than when I brought it in and never followed there…read morehours or answer the phone they then tried to blame the new problem on a part that wouldn't cause these issues and I had other mechanics check and all said the same

I had car trouble while passing through town, and this shop did an amazing job helping me out and…read moregetting me back on the road! My roadside service completely dropped the ball and never put in my order for a tow, so by the time the tow truck showed up, it was too late for them to check my car that day. They helped me find a hotel for the night and kept me updated on the repairs! (Visited August 24, 2021)