This is my personal opinion and experience -- but if you read other reviews, you'll see many people…read morewith the same type of complaints. I'm keeping this review fresh so others know, in my opinion, the type of people you could be dealing with. This all happened during a stressful time when I wanted to feel like I had a firm on my side, not one adding to my stress.
I understand attorneys need to remain professional and not get overly emotional, but empathy matters. A client should feel like their attorney has their back -- not be met with defensiveness or condescension when raising concerns. From the beginning, there was a glaring lack of communication and transparency. I often had to chase answers from both the paralegal and the attorney, and when I did get responses, they were vague, delayed, and unhelpful. I even had to contact customer service just to get basic updates -- they tried to help but couldn't provide clarity.
At one point, I spoke with the managing partner about my concerns, and instead of a constructive discussion, I received an email from the attorney supposedly handling my case. Rather than addressing my concerns, she listed her degrees and qualifications -- which, in my opinion, came across less as professionalism and more like a tantrum of "how dare you question me."
Basic inquiries about my case status led to additional charges. Most concerning, I was billed twice -- over $500 each time -- for "strategy sessions" I wasn't invited to, wasn't told about, and never learned the outcome of. I was still expected to pay without knowing what was discussed or decided. The contract gave them the freedom to withdraw money from my account with little or no explanation on invoices.
The fees felt wildly out of proportion to the work done, indicating a focus on billing rather than client results. I ultimately had to hire another firm at my own expense and received only a small portion of my escrow back. Their response to my original review was misleading -- there was no mutual agreement for me to leave, I chose to leave. They also claimed to have waived fees, which is untrue. They simply paused my case until I paid the amount they were invoicing.
In my opinion, this firm prioritizes billable hours -- especially costly, unexplained "strategy sessions" -- over professionalism, transparency, empathy, and follow-through. If I had to do it again, I would make sure I had a clear written agenda for every "strategy session" before it happened, including who will be present, what will be discussed, and how it connects to my case. I would insist on receiving a detailed summary afterward so I knew exactly what decisions were made and what actions would follow. I would require itemized invoices that tie each charge to specific, tangible work, and I would set a strict not-to-exceed cap for any services in writing before they began. And I would keep copies of all correspondence and agreements. Without those protections in place, you risk paying for meetings you never attended, receiving vague invoices that leave you with more questions than answers, and walking away without the clarity or results you expected. In addition to that, I recently went back and read some of the 5-star reviews, and in my opinion, it's hard to understand how others could have had such a completely opposite experience from mine.