Seems I'm to be the first and only review on this page at present. Unfortunately, mine will not be…read morea kind voice. My first encounter with this business was a package pickup. I'd also started shopping for a new mailbox location, and Burnsville had become a regular destination. I've always picked up on persuasion attempts and money motivation pretty quickly - particularly overly friendly voices a touch too excited - and I've hated the sound of it since I was young. I'm a branding and marketing professional now, which means I pick up on it even better these days, and it doesn't annoy me any less. It was actually why I left that day without signing on for a mailbox. After discussing with the person who'd be sharing the box, we decided that this location would be most logical. The day I went in to create my account, I met Ryan. Normally, we don't much consider our UPS representatives. Over the next several visits, however, Ryan would completely impress me with his attentiveness. I dropped by once to pick up packages and Ryan followed to my car to notify me that he'd just processed another package that'd arrived for me. On any occasion I pulled into the parking lot after that and he wasn't swamped by a line, my packages were already at the counter waiting. Even when Ryan did have a line going, he'd at times run back and have the packages ready if there was a pause when he'd need to wait for the customer to complete a process of some kind. Did I mention that he started sporting a hell of a leg injury and never let up on his quality of service? Truly, this guy was on top of it. In contrast, I'd actively avoid interacting with the owner every time he was around, stalling to let someone else go first to speak with whoever else happened to be there instead. The mailbox lapsed without my knowledge months before I dropped by to claim packages. The owner was the only person onsite and notified me of the overdue before processing my packages. He claimed I should have had a letter in my mailbox notifying me of the charge. I was holding every piece of mail from the past several months since before the lapse, and there was nothing of the sort. Rather than acknowledge this, he brushed it aside and said I should have had it. I found this as unprofessional and off-putting as his demeanor with dollar signs in his eyes the first time we met. I chose to talk to the other individual sharing the mailbox before making a decision on continuing the service, as I no longer had need of it but definitely appreciated Ryan's level of service enough that the cost didn't bother me. There was a lot going on on my end at the time with a felony assault case, and the mailbox lapse, well, lapsed. I didn't receive email reminders. As I hadn't used the address in months even before its lapse, it was certainly not at the forefront of my mind given pressing matters at hand. I don't mean that to be dismissive of my accountability. Rather, I would imagine that creating a better renewal process might alleviate these issues entirely. Weeks later, I received a call from the owner reminding me of the matter. I pass the message to the other party sharing the mailbox, as a storage unit of mine had just been broken into and had my full attention. The other party never followed up. I found out that two of my packages had ended up there months ago, before my encounter with the owner. I never received them from the owner, so I'd thought the packages had been able to be forwarded as I'd originally requested of the senders. I ended up making the hour-long trip back to the area I was never in anymore to claim them. In doing so, I asked Ryan if it was possible to keep my information on file for ease of reopening an account from afar if necessary. It would seem the owner thought this was a ploy to get out of paying charges for picking up packages without an active mailbox. His exact words as picked up by my auto-recorder that activates the moment I'm on a call: "We're not going to be played like that." Safe to say, he assumed I was asking that question as a ruse hoping to string them along to skirt the package pickup fees. I only regret running into the store with only keys in hand as was always my habit there, so I did have to run back out for my wallet for the charges I fully expected to pay before I drove the hour it took to get there and be insulted. To say I'm appalled is an understatement. I admit to having the thought that it would be interesting if my file disappears after this review. I did not expect to have to pursue a felony assault charge or have it affect my life for months on end, nor have that followed by a break-in that would throw loop and hoops my way. I don't expect others to make room for this. I do, however, very much expect professionalism and character in business services, and the atrocious manner in which this was verbally handled in front of the customer was absolutely unacceptable. Owner = 0. Ryan = 5. Unfortunate.

This is a wonderful store! I have never had anything but excellent service. Every employee is so…read moreknowledgeable and helpful. I have my scan ready from Amazon on my phone and I'm in and out of the store so quickly with a receipt for tracking. Thank you! Thank you Burnsville UPS Store.

Great staff at this FedEx location! Greeted by the manager as I walked into the store, and he…read moreinquired what I needed. Dan helped me with my package, and tried repeatedly to get mailing labels due to a glitch with my FedEx account. Dan was courteous, patient, and professional throughly the entire, very lengthy process. Very impressed with Dan and the other personnels at this FedEx location! Highly recommend!

I paid $140+ to fragile package and ship an antique trombone. It was received by the buyer damaged…read more Tried calling this location to speak to a manager, but was instead transferred to a call center. Filed a damage claim. Big flipping deal. This was a pristine beautiful horn that now has an ugly dent in the bell. Bad form FedEx!

You have my everlasting loyalty and you will scan the work for my next projects, until I can't draw…read moreany longer. WOW. I'm SO impressed! It really bothers me that hundreds of paintings and drawings I did for my books were sent by my publisher to Taiwan for scanning over the years, when you have been here doing such excellent work at such reasonable prices, all along. Thank you for your speed, your meticulous care, and the respect with which you handle my originals.

Ryan copied an entire tub of photo, plaques, and other memorabilia I had in my garage for over…read moredecade. He did an amazing job. All the photos were oriented correctly. The photos were given to him in a mess. He returned them neatly organized. His price was lower than the competition. i ca now load these images into a digital photo frame and enjoy them. Thank you Ryan. Highest recommendation to you.

What a great group! Accommodating and they worked with me, using a solution based philosophy! I am…read morejust very small customer but they treated me like I was printing 1000s a week.

I had a wonderful experience with the Giffersons. I needed wedding invitations printed on short…read morenotice, but I wanted good quality and I needed some knowledgeable, hands-on assistance (not just uploading files to a website). They were extremely helpful, the job was printed the next day, and the price was much lower than I expected. They're terrific!

Unfriendly staff, robotic with no personality. First time ever receipt with no mailing information…read more I am doubting whether I'm going to receive the package I mailed to myself or not given the choice I would not have come to this location.

Super helpful staff. They are fast and efficient and make it a quick errand to run. Never had any…read moreissues with packages.

If you want high quality and fast service, Fox Tracks can meet your business where you are. Their…read moreknowledgeable staff can help not only with your business printing needs, but they can walk you through a diverse plan for marketing that will create the biggest impact on your bottom line. Great people, great service!

We've been using Fox Tracks for all of our print needs for about two years and they never miss a…read moredeadline. And better yet they have marketing expertise to give you guidance on the ROI your print and marketing investments can expect. Highly recommended.

The staff was professional, friendly, and helpful, and I received the memorial cards the next day…read more I am very happy with their service.

I had an outstanding experience at Cornerstone Copy! They made a challenging project. I was unsure…read morehow to navigate an absolute dream come true for my daughters milestone birthday. I wanted to create a custom Monopoly board and their team provided the knowledge, guidance and expertise needed to turn out a finished project that exceeded every expectation I had. It took a little trial and error, but they were were awesome throughout the entire process. The service was fast and friendly. Highly recommend them for any custom projects you have!