This ain't my first rodeo with premier! They have saved my…read morelife 2x! This time it was the flu. Not simple though but severe which is why I went in. Having trouble breathing and got a inhaler which helps a great deal. My daughter had 104 temp that we were having a hard time getting under control. They give you everything thing you need before you leave them to set you up to get better. Thanks y'all. Dorii

This place is garbage. Went in for a quick x-ray and was the 2nd person in line, got the x-ray and…read morewaited for almost 3 hours in a room because they said they didnt have anyone to read the results. I can understand this but the people running this place said they could not and would not email me or call me with the results. I will never come to this place again.

This is the worse ER in the entire state, this place is a perfect example why our health care…read moresystem needs a total restructure across the board, I called to my insurance before I went there to be sure that it was in network, which it was. I was in so much paint due my cappella dislocated, so I want to get attention ASAP, it was a big mistake from many all related to this place, it seems like Baylor owns only the building, but all the doctors, medical tech, and administrative personal are outsourced, I got like three different bills from companies I haven't heard of course out of network, so I have to paid out of pocket despite the fact that I asked the person at the from desk if all services were covered by my insurance, which they replied: "yes", what a rip off, I can believe this is a hospital, my insurance was charged with $2500 for the ER plus $ 700 for the doctor and on top I get $518 for an exam. Next time I'll go across 35 a real médical center Huguley Hospital, I updating my reviews because they look into my case analyzed the facts and corrected the problem, I do appreciate that and I'm satisfied with the resolution.

Baylor Scott and White Hillcrest ER was a horrible experience. The Doctor nor the staff didn't…read moreexplain things well, didn't clean our sons wounds properly and didn't seem to care. Did not bother to put bandages on the wounds and sent him home like that. He had to take his own leads off his body. Horrible care!

This place took really good care of me. I came in during flu season during a busy Saturday. The…read morefront desk let me know how many people were ahead of me so I didn't have to worry to much and waited about 30-40 minutes. I had such a strong cough that I was vomitting and couldn't get through my daily duties because the cough was so severe. The staff really listened to my issues and were so compassionate. I am truly grateful for the very skilled Nurse Practitioner-- a nice young lady, blonde hair-- forgot her name. She gave me just what I needed to heal and after just 24 hours I am a new person. No more debilitating cough! Great walk in clinic ! God Bless you guys!

So pleased with visit. First time visit and went to web page to "Get in Line" and great feature…read more Staff was amazing. Dr Newman was compassionate and caring. He wanted to get to know me before his diagnosis. My primary care doctor had no openings and I was concerned I had poison ivy and was getting worst. Very happy we found this location for minor needs. You will not be disappointed.

Your reason for visiting urgent care is never good; however, Sam, David, Gabriel and Cynthia always…read moretake such good care of my family. We have been there a lot lately it seems and they are genuinely concerned for us. It's nice that they remember previous conversations just like friends! The facility is very clean and comfortable. We have never really had a long wait there and they are always very helpful with insurance questions. Any time we have needed a referral to a specialist (usually orthopedic), they have sent us to an office as equally professional as theirs. My family will never go anywhere else!

The front desk person lacks any empathy and they make you wait for hours with appointments while…read morewalk in get a free pass to go ahead of you. Absolutely ridiculous and they never have more than 1 provider and 1 nurse. Overall horrific experience and would never go there.

From the moment I arrived at 3:00AM, the front desk staff was kind, receptive and responsive…read more What impressed me most was that the kind receptionist was empathetic with my condition, making me so much more relaxed. Although I was the only patient present, I trust that the ER still would've seen me in a timely manner. The environment is clean, friendly and professional. I'm grateful for Premier/ER 24 hour service. Without this accommodation my night would've certainly become a night"mare"! With gratitude. Patient M (Survivor of Severe Allergic Reaction to Prescription Medication)

Please don't go to this place. They show no care for you or your suffering. I'm a senior citizen…read morewho had a nasty fall with smashed ribs, both wrists bruised, twisted ankle, they never even asked about, head injury, they cared nothing about, and a lacerated finger I'm lucky to get stitches on. I am literally sore from head to foot. I have not had pain medication in over 5 years and they left me to suffer. I'm still suffering. They just sit around talking to each other and it's all women who allows suffering and ignoring patients. I will never go back there again, and I've been several times in the past. They have gone stagnant and they don't care. They need a real doctor, not a practitioner. Men have more sympathy and

The emergency employees were found outside of work (not sure if they are paid employees) coming…read moreinto my apartment threatening my life for her hands to work on me. I'm quite disgusted with the way she felt the need to share her opinion with me. Even more so that she was in my personal space threatening my life. Didn't catch her name but she was wearing a stripped black and white shirt. Looked oriental and had bangs. Called to fix an issue with the pharmacist/doctor communication, after the visit, and the same employee answered and bluntly wouldn't let me speak with her supervisor whom was right next to her. Then, told me that her supervisor was ready for anything I had to say if I were to come back in.

I have been here several times and always was seen promptly. Front staff was friendly and drs I…read morehave seen here have resolved my issues and been attentive and efficient. No complaints.

I wish I could give them more than 5 stars it doesn't seem like enough. From the moment we walked…read morewe were treated with kindness and respect. The receptionist and nurses were so caring and attentive I could not of ask for better. I have to virtually just about be dead to go to the doctor, due to prior experience with other health care individuals. I had the honor of being Dr. Matt Burge's patient and I have nothing but praise for him and his staff. He diagnosed me quickly and took the necessary steps to set my healing in motion. He explained everything to me and let me know he was there if I had other questions or concerns. I have told everyone I know how wonderful they are and will not hesitate to go back.

I came in alone ( I'm a teenage girl) and staff continuously emphasized how scared and upset I was…read more It wasn't in an empathetic manner at all, more of a "why are you so scared?" I felt awful, had a 102° fever and full body pain. They didn't do any of the testing I wanted and insisted it was something completely unrelated, completely invalidated all of my other feelings, and made me out to feel stupid. At the end of the night all they offered me was a shot for pain after doing zero other screening. Thank god it wasn't something more serious, because they wouldn't have cared.

I had a FANTASTIC time here with everyone. They were all so helpful, from Sarah, Katlyn, Valari,…read moreDr. Karvkin and Madison. God bless them all!

i would give them a 'zero' if i could. the lady at the computer/customer service is very rude and…read morehas no respect nor sympathy towards certain people. they seemed to have racist ways & attitude towards blacks...even the doctor is a coward to show his face & tell me that they will not serve me...i am a veteran.

I had a medical emergency that required emergency surgery and I also came in with a noticeable…read moreissue and the front clerk LINDA whom could barely even get out of the chair was very slow and didn't even let the back know that I was dealing with a serious isssue. Thank God my mother and cousins took me from that horrible hospital and took me to Baylor! When I arrived they rushed out and I received excellent service. Went in for emergency surgery right away and I am now alive to tell my story! Providence traumatized me and I definitely plan to pursue legal action. I hope everyone make a better decision to not go to this hospital. LINDA you should be ashamed of yourself.

I'd first like to say labor and delivery floor was great so they are not included in this review…read more The ER on the other hand... BEWARE. they literally do not care if you live or die. I went in with a severe issue all they did was give me fluids and Dr couldn't care less told me to follow up with my Dr next week. with the issue I was having I literally would have died. two days later I ended up needing help I was rapidly getting worse so I went to Baylor Scott ER the Dr was so concerned with my labs actually sat with me talked it through. I got the BEST care and they figured out my issue. Providence ER is just sad and complete waste of time and money. Ive been a few times over the years as I have a weak body, each time they have not helped me at all. Please just go to Baylor Scott and White ER.