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Fassler Tax Service

4.1 (9 reviews)
Closed • 9:00 am - 6:00 pm

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Tactical Tax Solutions

Tactical Tax Solutions

(9 reviews)

I was drowning in my tax situation and I am glad to say I am right on track now... thanks so much!!read more

4 minutes ago New…read moreAfter reading all of the great reviews, I had high hopes for this company. Now I'm wondering if perhaps most of the reviews are fake, as they don't represent my experience at all. I run a small business and I reached out in early April to see if Stephanie was taking new clients. She said that she could help me. Things started off great, as I was promptly sent a link to upload my documents. After reviewing my files, Stephanie said that she would need the help of a colleague to complete my return. I agreed, and we filed an extension. Now, two months have passed. I've reached out to Stephanie multiple times over text and I've left voice messages. She has not returned a single one of my calls, aside from the initial one, and she waits days, to get around to responding to texts, if she responds at all. She has blamed her colleague for not reaching out to me, and takes no responsibility herself. After wasting hours uploading documents and trying to work with her, I've come to realize that she has no intention of completing my taxes. This is beyond disheartening, and has added tons of stress to an already stressful situation. I expressed my concerns to her multiple times over the past few weeks, while trying to resolve this issue, but she doesn't seem to care. Her website mentions a "hero discount." I'm a veteran, but that doesn't seem to matter. Her services mention, "small business up to corporate" but she couldn't manage to figure out how to file for my business, which is definitely a small business. The claims that are made on her website don't reflect my experience with her. Please beware that you are taking a risk if you decide to go to her for your taxes.

Galt CPA

Galt CPA

(18 reviews)

This was the first year I hired out for someone to do my taxes... And let me tell you, I wish I…read morewould have found this place sooner! I was able to get an appointment quickly and the turn around for my taxes was extremely fast too. I will definitely be using this company for my tax needs for many years to come!

I needed a CPA for my personal taxes. First year things went well. Second year (tax year 2018) I…read moredidn't receive my federal tax refund. 4 months went by and I asked Aaron for help (as he did our returns). My husband and I both sent emails he told us to "just wait, the refund will come, you're being impatient". Then it's 5 months since we filed-more emails and calls to Aaron. Now he tells us to just wait, obviously annoyed that we have the nerve to bother him. Emails aren't returned, refuses to answer our calls, messages aren't returned. Finally my husband starts calling the iRS (the reason we have a CPA is because we don't want to call the IRS and have limited tax knowledge) and stumbles across the number for the tax advocate. Long story short when the IRS was originally processing our taxes they ran our baby's social security number and it didn't come up. That's because the social security administration was behind on their data entry and hadn't entered her information yet. Our taxes were flagged as potential fraud. The tax advocate had the IRS pull the returns and process them again. Per the advocate, this never would have been done without her intervention. Supposed to get the refund in August, but still no refund. Another phone consult with the tax advocate. Well, when the IRS started re-processing our return, they found a bunch of mistakes! Aaron made basic math errors on certain lines- then there was a page where everything was shifted one line down! The IRS couldn't figure out what was going on. My husband and the tax advocate were on the phone for 2 hours sorting out all of Aaron's mistakes! On the third attempt the IRS processed our returns and we received our tax refund- in NOVEMBER. A conversation with the tax advocate revealed that Aaron should have contacted the tax advocate when we first spoke with him since he is the CPA that did our taxes. Aaron didn't do anything to help, he wouldn't even return communications. If we had followed his advice to "just wait" our returns wouldn't have ever been processed. Our taxes are complicated which is why we have a professional do them. I don't need someone to do data entry, that's turbo tax. My expectations of a CPA are: taxes to be done correctly, to possess appropriate knowledge, able to give advice regarding tax burden and possible interventions, to help when there are problems, and return emails/voicemails. He did the returns, there was a huge problem and he did not do anything to help. Even the tax advocate was appalled by his handling of the situation. She recommended finding a new tax professional, which we did.

Fassler Tax Service - taxservices - Updated May 2026

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