Would not make new lenses for my Silhouette glasses...wanted me to purchase new frames. My frames…read moreare good, did not need new ones. Said they needed a frame number to make lenses but I think that is hooey. All they need for Silhouettes is the shape and where to put the hardware holes. Went to another spectacles shop out of state and had to jump thru hoops to get my prescription from VisionSource. Not helpful. I had also recently received another bill from them after paying over $1200 on my original visit for my wife's glasses and our eye exams. Their eye exam fee structure is not clearly defined...thus the extra $140...was not over 30 days due and they would not release my prescription data TO ME until I paid that bill. I paid it. Will be the last dime they get from me

From the owner: Vision Source Carlsbad has been a leading provider of optometry services and vision care products…read morein the Carlsbad community since 2007, and we want to help you achieve and maintain clear vision for years to come.Our experienced eye doctor offers comprehensive vision examinations at our Carlsbad optometry office and specializes in the diagnosis and treatment of a wide array of eye diseases, conditions, and problems. We use advanced diagnostic technology and vision correction products and are committed to improving the quality of life of persons in the Carlsbad community through enhanced vision. Give yourself the gift of clear vision schedule an appointment with your eye care provider today.

This is a drive of over an hour each way from Roswell, NM. My wife had an appointment for what we…read morethough would be new prescriptions and eyeglasses, After waiting THREE HOURS (!) all they gave her was the diabetic exam and no new Rx, no new glasses. The office blamed the insurance. We had to call our insurance people to make sure it was okay to get her in for new prescription, because she has had vision changes in the last year (which is concerning, when you are diabetic The insurance company took care of it and we booked an appointment, which took another month to get in. This time, we booked the first appointment of the day, 8AM, because we know they get more behind with each patient and didn't want a huge wait like last time. After driving down there (An hour and ten minutes), we were told it would be "a while" because there were FOUR OTHER patients scheduled for 8AM also! (WHAT?!!) They booked five patients at the same time! THEN, after waiting a half hour, we were told the insurance required PRIOR AUTHORIZATION, so they wouldn't see my wife! They sent us home! Our insurance company had ostensibly taken care of all that, but even if they didn't, then the office manager should have called to let us know at least the day before, so we wouldn't waste four hours of our day getting ready for and transporting to and from this facility. At the very LEAST, she could have advised us when we arrived, not make us wait an additional half hour! I am filing a formal grievance against this doctor.with the board of ophthalmology for the state of New Mexico, a complaint about them with the insurance company, and of course, warning all of you on here. Their dealings with insurance companies is almost as bad as their willingness to pick up the phone and let you know not to make the drive because they haven't got the insurance straightened out yet. From talking to other customers, it appears that this office routinely WAY over-books patients. If you don't live in Carlsbad, by no means should you do business with these people. See another of the fine Ophthalmologists in Roswell, Artesia, or elsewhere. All good wishes. Zehaas Sram

From the owner: Welcome to the ophthalmology practice of Michael Lim, M.D. At our Carlsbad, state-of-the-art…read moreoffice, our mission is to preserve, restore and enhance the vision of every member of your family. For nearly a quarter of a century, Dr. Lim has been committed to providing compassionate and personalized eye care to the residents of Carlsbad, New Mexico and its surrounding environs. Dr. Lim is uniquely qualified to treat all diseases and conditions of the eye, due to the fact that not only did he receive his medical degree from among the most prestigious medical schools in the country, he also completed his Doctor of Optometry degree as well. Our practice offers comprehensive eye care services including complete medical eye examinations and advanced medical and surgical treatments of the eye. In addition, our office is happy to provide a contact lens fitting service and a complete optical boutique. Our team of friendly and dedicated professionals are committed to providing expert medical care using the latest technology and advanced training in a comfortable and relaxed atmosphere.

Small little shop full of unique stuff. I found the cutest ceramic utensil holder shaped like a…read morepigrestrooms. They have lots of great records. They take credit cards but with a fee. No public restooms. The cashier was very friendly.

Only here for 1 day. We wanted to shop here, website said open until 5 but we got there at 4:10 on…read morea Thursday 0and they was already closed. A nearby business told us, "they usually close pretty early. Very disappointed. You need to change the hours on your website if you "usually close pretty early".

Please don't take time off from work to visit this vision center at Carlsbad New Mexico Walmart…read moreunless you want to be treated rudely with every reason why the sales woman cannot be helpful. There was a negative non helpful answer to every question and absolutely no interest in problem solving simple things. She also had no idea what my insurance company covered and had no interest in problem solving this to help me being this was year end. I finally just walked out. There was a very nice young woman who first helped me but unfortunately had to ask this woman for help because they were very busy. So it's Russian Roulette who you get there. I will not go back.