Window World of Cincinnati did knowingly and with intent send out technicians who were not…read morequalified which resulted in faulty installation and ultimately caused thousands of dollars in damages to my home. My windows and sliding patio door leak, freeze and stay foggy. A week after installation I noticed the water intrusion and called customer service. I was told that "this is normal" and to "just give it 6-8 weeks and it will stop". 6 weeks later the panes were still leaking so I called back and a service call was scheduled. Two techs arrived to check out the windows/ door. They explained that this was "normal" and stated, "It's an old condo, it can't be perfect". I responded that even if the condo was old it is still my home and new windows should not leak. One tech proceeded to laugh at me and me, "Yeah, okay. What would you like us to do about it?" Me: "Please correct the issue or reinstall correctly." Tech: " You shouldn't be so picky in a place like this". I then asked the men to leave. They left and I immediately called Window World customer service to complain. I left a voicemail and sent an email at that time. No response after 3 weeks so I called again, no answer. I then sent another email which resulted in a phone call from a "manager". Another service call was scheduled but no one showed up. I again emailed WW, no response. Another month went by and then upon trying to lock the patio door, it would not latch. I called WW again to let them know my home was not secure due to their faulty lock and also that the windows are still leaking/ freezing up and had started to mold around the perimeter. WW returned my call and scheduled yet another tech to come out the following week. The tech arrived and was not able to fix the lock. He said he would put in a ticket with his boss and get someone else out. Two weeks later no word from WW so I called again, no answer. I emailed again demanding a resolution. Another WW manager returned my call and scheduled another visit. The tech arrived to fix the door. He messed with the door and said that was just the way that it was, I would have to lift up on the door itself to shimmy it into place. At that time he did add a latch to the sliding screen door and took it off and reinstalled as the screen door was actually upside down. I had to pay a 3rd party locksmith to correct the sliding glass door lock. Months went by and during the warmer months I did not see leaking. In August 2022 my central air went out causing me to open my bedroom window. It was at that time that I discovered my window did not lock. I had been living here with my child all these months and our home was not secure! I again called WW to complain. The lady who answered sounded annoyed and reminded me it had been 8 months since install. I reminded her of all of the correspondence and proceeded to forward back to WW customer service email all of my previous emails. The following week another "manager" called to schedule a service call. The tech arrived the following week and again stated that the window would need to be shimmied to close and he showed me how to latch it with force. Winter came and my windows are again leaking profusely. The mold has gotten very bad and the walls around them are damp. It's very cold and drafty by them as well. I called WW again, no answer. I sent another email and no response. I have recently filed a complaint with the Federal Trade Commission and reached out to an attorney for further guidance. Also, the workmanship is terrible. See photos. Do NOT trust this company.

I needed a large front window replaced because in between the panes were dirty. I was told by a…read morewindow company that I'd have to get a whole new window. Absolute glass was able to just replace the glass. They saved me well over a thousand dollars. They were really quick and easy to work with.

I had a small job and was looking for a local company to help me. When I called for more…read moreinformation I explained that my job was really a small one compared to what I presumed Absolute Glass is accustom to handling. The owner told me that there was no small job; that he was in business to meet the needs of his customers. He was on a job; called me on the way back to his workshop. I met him there and he completed my job same day. Great customer service!!!

I contacted The Glass Guru because the bay window in our home was seriously fogged. It occurred…read morerandomly. I decided to wash the window and then noticed a small fog and it quickly took over the entire window. They came and gave us an estimate and I was very surprised how affordable the cost was. Within two weeks they had a service technician at the house and the window looks brand new.

They replaced the cranks on 11 windows and did a perfect job. This was the only place we found with…read morethe knowledge to make the repairs without replacing the entire window. Excellent work.

They did a wonderful job on our roof. Darren Caudill was professional, prompt, efficient and a…read moregreat guy. Highly recommend.

Had a roof put on in October,Darren was great to work with, understanding our situation before my…read morehusbands surgery. Very dependable company, honest, efficient, would highly recommend.

We were missing a a number of shingles and heard Coldstream Exteriors provided quality service and…read moreworkmanship as well as working well with insurance companies. After talking to a few companies, we went with Coldstream for the estimate and ultimately the job. Insurance covered a few slopes, but not a full replacement, however we had them do a full replacement to get it done now and not worry about it again. Coldstream was in constant communication with us and the insurance company to try and get us the best value for what was being covered. After the job was completed their crew did an amazing job cleaning up, it was like they were never here! No flat tires for this neighborhood!

Good communication from the project manager prior to and during the project. A hardworking team and…read morebeautiful results.

Our roof was in bad shape, including a leak, and Elite Remodel and Roofing did a 10 out of 10 job…read morein our repairs and replacement. The new roof looks great, our problems are fixed, and the job was all done in one day.

I hired Elite roofing to replace my roof. They were supposed to replace all flashings. After the…read morejob was completed I noticed one flashing had not been replaced. I have called the owner many times. It has been 6 weeks and he will not respond. Beware of this company

They fixed the door the same day as looking at it. I was very pleased with how smoothly things went.read more

Something was seriously wrong with our garage door. Every time we opened or closed it, something…read morewas pulling away from the wall, dropping drywall on the floor. Eventually, a metal structure holding the garage light snapped, too. We gave Cincinnati Door and Opener a call and Adam came by to take a look. He was on time, courteous and very professional. He noted immediately that the two springs that bear the weight of the door had broken (I would never have known), which started the domino effect of having the pulley cable start to pull away from the wall and snap the housing the held it. Adam had everything we needed for a repair on his truck, explained the pricing and set to work. Just over an hour later he was done. He made the pulley housing stronger by using better quality metal than it came with originally, replaced the rubber strip under the door and the springs, secured the pulley to the wall, lifted the safety sensors so they wouldn't get damaged by rain or water and even changed a burned out light for me, since he had his ladder handy. The garage door has never been quieter. Recommended!

Called for a garage door issue on Tuesday. We had a broken spring and cars in the garage…read more Young man who answered the phone listed to my problem and said " the soonest we can get to you is Thursday or Friday. I explained this issue needed to be resolved ASAPractical, we really could not wait until the end of the week. His response was "OK", there was nothing open before then. So I reached out to another vendor for assistance. Seems their attitude was one of we don't need your business...

Just had garage door installed today. Brady showed up on time. The door looks great. Tressa was…read moregreat to work with as well.