Based on my 1st visit the vet was knowledgeable and professional. The staff was kind and efficient.read more

Quick appointment- friendly and knowledgeable staff patient and kind! Thankful for their time!read more

Excellent vets, I feel fortunate to have gotten into this practice and they take wonderful care of…read moremy dog. I have spent several hundreds of dollars there over the past year for various services and some outpatient small surgeries. I agree with another reviewer that I felt nickel and dimed when they charged $10 to print out an existing prescription and I had to go back and pick up a physical copy because they won't work with outside pharmacies to call it in or take calls from the pharmacies. Maybe this is a new thing that vets are doing to make a few extra bucks, I never had this experience anywhere else. Also, they run a very tight ship. make sure you are on the dot for your appt...or you may get turned away.

Update: Their customer service manager reached out to me to apologize. She was very polite and…read moreconsiderate, and clearly wished to work to find a better outcome. She said I'd had a trainee help and said she'd improve the training. She said they can connect me with online delivery directly from the cat food company, which she did. I used it. They are more expensive than other online vendors. I may wind up paying the $10 for the paper script so I can go to other vendors.

We have 3 dogs and love each one. - We have tried to…read morelocate a VET to assist in their care, and each one prior to Town and Country, told us they were too busy and unable to care for our pets. - Town and Country was immediately caring and understanding of our needs; from the front office to all staff and Dr Shake, who saw us with a positive attitude and extremely professional care. We are very happy, impressed and appreciative of Town and Country . Thank you so much. - We look forward to further interactions with This outstanding Veterinary Clinic.

Dr. Shake is a good veterinary GP and I have trusted him with my 3 dogs, after having highly…read morenegative experiences with some other vets. He and his staff are communicative, generally returning calls within a day for questions. Price is reasonable and I have had no reason to question his judgment even in complex circumstances. I have not experienced too much of a wait from the scheduled appointment time. It is frustrating that he does not have more urgent care options for known patients, but I understand that this is a 1-vet practice. Unfortunately, there is a dearth of high quality walk-in providers in Bloomington.

My dog became extremely ill overnight, and they took her in despite a full schedule! If it wasn't…read morefor them, helping with her labs and calling the vet hospital in Indy to set up time for me, my dog would have died within 2 days. They also were willing to assist me in transporting her, and helped with a payment plan due to how expensive her surgery was going to be. I have nothing but good things to say about this staff and their compassion for people and pets!

I did not know that they were by appointment only and have just walked in several times! They have…read morealways been most gracious and never said anything to me. I felt really foolish when I found out that they were actually appointment only...

Its nice to finally see a vets office that cares so much about the animals and not how much profit…read morethey can make. I rescue animals all the time and this vets office bends over backwards to help me in any way they can. They are honest even if its something you dont want to hear. The staff there is just amazing and so down to earth. I would never take my animals to another place. Thank you all at Animal Hospital of Cloverdale for making this all an easy process for me and all my dogs I rescue.

I needed to get newly adopted puppies vaccinated for leptospirosis fast, because I live on a rural…read morecreek property with much wildlife exposure. The fastest I could find was a vaccine clinic from the Monroe County Humane Association, where they received a first leptospirosis shot from Jim Koch whose business address is this clinic. I spent the entire day driving them down to make sure they were protected. However, no one told me a booster was required. Nothing was printed, nothing was on the receipt, and nothing was said verbally even though I had their shelter vaccination records with me and presented them at check in. I even asked what other shots they needed. Nothing. I stumbled on this 2nd dose needed fact later. As a result, my dogs were under-protected for months on a high risk property, and now they have to be revaccinated as a start over. They were almost certainly exposed when protection mattered most and are now receiving additional doses afterward because of that gap. When I contacted the executive director of the Humane Association, he vaguely said the information had been "available," but could not explain where it had been provided or in what format. Instead of addressing the issue, the response shifted toward suggesting I was criticizing their mission to help animals. That misses the point entirely. If a clinic is going to administer vaccinations, owners should leave knowing exactly what boosters are required and when, especially when you present your records and ASK. Otherwise, they're not helping animals at all, rather are creating avoidable exposure risk and animals end up over vaccinated too. Given this experience, I would not feel comfortable using a veterinary practice connected with this clinic/vet again. I'm also not surprised to see other reviews mentioning confusion and disorganization.

Thinking of moving on. I've taken my cats here for so many years. But...in its current iteration…read morethis clinic isn't working for us anymore. Long waits to have phone calls answered. Lack of returning phone calls. No wait times to be seen even with an appointment and ugh worst of all, just the general feeling that Dr. Medlock was over it. Its seems a bit chaotic over there and I think I'll be taking my cats elsewhere.

Ridgeline is the best of the best! You can totally trust them for all of your vet needs!read more

Best Vet in Spencer! Dr. Grant is the best. My puppy wasn't scared at all. The access to the office…read moreis a little strange and parking is scarce, but you learn to adapt. Prices are fair and competitive, and service is the best. I'm a client for life!

I called to get vet records for my CTE rabbit records and the lady looked him up but complained…read morethat he only had one injury because a home health care worker accidentally bumped him or stepped on him and they only treat animals that get injured more often. Thank goodness l record all my phone calls and they have been reported for animal abuse encouragment. What sucks.

My family and I have been clients of College Mall Vet since 2008. I called today for an appointment…read morefor my sick cat. Before I could explain my concerns, I was told that they couldn't see me today or tomorrow. When I asked what my options were, I was told to "try to the emergency vet in Indy" and then hung up on. No compassion, no attempt to help, nothing. I don't know what happened to this place, but I will take my business elsewhere. Avoid at all costs.

As their deaf client, they treat me well with my kitten. Very good price. Always friendly staffs…read more But if you are college student and need some forms to be filled out for bringing you pet to college, this isn't the place for you. They claim to be they aren't "full service" I would recommend to go "full service" vet first until they need some vaccinations or other things that this one have then do it here for cheaper price.

One of the worst animal clinics in Indiana. They tell you they are helping the animals, but they…read moreare smart-asses, and seriously have issues. Many people told me to stay away from them, because they are dishonest. The girl named Natalie is a sad representative for them and she is horrible to get answers from. We were treated very disrespectful and had spent a lot of money there. ​

I absolutely love this place. I've been going here for about five years with my cats and each time…read more I have been treated with such kindness. I trust Them with my fur babies and overall pretty reasonable prices.

This place is horrible, the only good about that place are the receptionists…read more My mom and I drove all the way from Bloomington for an emergency visit because we were worried about our dog Lady. She has cancer, and we were worried that we were going to have to put her down when we weren't ready to say goodbye. We get there early, right when they open, we wait 3 HOURS to be seen, only for the vet assistant to be absolutely freaking rude to me, just TO ME. All I did was answer the questions for my mom because the vet assistant, if you want to call her that, was asking them super fast and had an attitude problem. My mom was having a hard time already that's why I was answering for her but she my mom said "let me answer the questions" the 'vet assistant' says hatefully "Yeah there's no need to be hateful" excuse ME???? What professional calls someone with a DYING DOG hateful? No compassion, and no understanding. I have no idea who the girl thinks she is, but she should be fired.