Pizza and service have gone downhill
I have had numerous pizzas from Faro since they first opened. I didn't mind paying their higher price because I considered them to make the best pizza in town. Over the past six months, I have noticed a significant decline in quality, consistency and service. If I had an issue with only one pizza, I would not be writing this review.
About three pizzas ago, I brought a pizza home and it was undercooked and tasted doughy. The next pizza that I ordered had crust that was extremely thin and burnt, resulting in each slice of pizza breaking like a cookie rather than bending; the fresh basil on top was also burnt. Last week. I ordered my most recent pizza. We usually get a margherita pizza with fennel sausage. I called at 1 PM to have the pizza ready for 5:30 pm and was told that they were unable to have me order in advance and that I had to call back at 5 pm. The woman I spoke with said there was a new policy that if I ordered pizza at 1 PM, it would be ready in 30 minutes. I explained that I had been ordering this way for years and asked her why they were the only restaurant in town that didn't seem to be able to manage ordering food in advance to pick up later; after putting me on hold and presumably speaking with a supervisor, she told me that they would make an exception this one time. When I showed up to get my pizza I spoke with a supervisor, Isabella, who had no idea about this change in policy, but promised to speak with the manager and get back to me. I have not heard from either the supervisor or the manager since then. To make matters even worse, when I was handed my pizza, I confirmed that it was a margherita with fennel sausage and the server said yes. When I got home, I discovered that there was no fennel sausage, no buffalo mozzarella, and no basil leaves; it was simply tomato sauce with thick slices of garlic.
I don't know if the issue is due to management inattention, poor staff training, or rotating staff. In any case, I'm no longer prepared to pay the extra amount to get their pizza if I'm not sure whether it will be undercooked and doughy, overcooked and burnt, or the wrong order.
Stephen Lustig read more