This is my primary hospital in Merida. I have had 3 emergency events...fall on a terrible…read moresidewalk/broken nose...infection...and a daughter who fell and was bleeding profusely. All handled very well. Only one complaint: a gynecologist who has a shared office there is not good. He did bad procedure that had to be re-done in the States. I thought all the doctors there were vetted; but, I guess not. But, all the other Doctors have been good to excellent.

My primary physician is located here and I've also had to use their ER and medical lab for the past…read morefew years - always have had a good experience. All the doctors I've seen have spoken English and while the staff speaks minimal English, if at all, they are always very patient with my butchered Spanish.

Excelent servicio y excelente personal. Muy limpio. Muy buena impression. Lo recomiendo.read more

Me llamo Estela Yo lleve mi paciente a emergencias,…read morellegamos como a las 12:00 del medio día, porque empezó con un dolor muy fuerte en la espalda y el vientre bajo. Presente todo su historial médico anterior para que no perdieran tiempo buscando la causa. Encontraron que se le había roto la aorta y lo primero que me preguntaron los doctores es que si yo tenía dinero o gastos médicos mayores. Les dije que no tenía gastos medicos mayores pero si tenía dinero para que lo atendieran, sin embargo ellos pedían arriba de un millón y medio $1,500,000, les dije que no lo tenía pero que hicieran lo posible por salvar a mi esposo yo conseguiría el dinero como pudiera. El tiempo seguía transcurriendo y al mismo tiempo el recibo de gastos seguía aumentando, después me dijeron que se necesitaba $500,000 para empezar la operación, cantidad que no podía conseguir en horas. Alrededor de 11:30pm -12:00 aproximadamente un doctor me dijo que no era posible atender a mi esposo porque necesitaban los $500,000 para el material, me dijo que trasladara a mi esposo a un hospital público. Llene la documentación para sacarlo y llevármelo a otro hospital, pero mi esposo falleció 1:30 am, antes de que llegara la ambulancia. Aún así la ambulancia cobró más del 50% sin hacer el servicio. Cuento mi historia porque no quiero que nadie viva lo que yo viví en ese hospital. Mi esposo era ciudadano estadounidense, en USA primero atienden al paciente y después dan el recibo de los gastos, pero en este hospital hicieron todo lo contrario. Perdieron la ética profesional médica. Si hubiera tenido el dinero y empezaran la operación aún así por las horas que dejaron transcurrir mi esposo estaría muerto. A todo(a)s las personas que lean este mensaje, mexicanos y extranjeros les pido que consideren mi historia para que no sufran la angustia que yo viví sentí por que lucraron con mi dolor. I took my patient to the emergency room. We arrived around noon because he started experiencing severe back and lower abdominal pain. I provided his entire medical history so they wouldn't waste time searching for the cause. They discovered his aorta had ruptured, and the first thing the doctors asked me was if I had any money or major medical expenses. I told them I didn't have any Mayor médical expenses, but I did have money for his treatment. However, they were asking for over $1,500,000 (0ne million 500 hundred pesos). I told them I didn't have it, but that they should do everything possible to save my husband; I would get the money however I could. Time continued to pass, and the bill kept increasing. Then they told me we needed $500,000 (five hundred thousand pesos) to start the surgery, an amount I couldn't come up with in a few hours. Around 11:30 pm - 12:00 am, a doctor told me it wasn't possible to treat my husband because they needed $500,000 for materials. He told me to transfer my husband to a public hospital. I filled out the paperwork to have him discharged and taken to another hospital, but my husband died at 1:30 am, before the ambulance arrived. Even so, the ambulance charged more than 50% without providing the service. I'm sharing my story because I don't want anyone else to experience what I went through at that hospital. My husband was a U.S. citizen. In the USA, they treat the patient first and then provide the receipt for expenses later, but at this hospital, they did the complete opposite. They lost all medical ethics. Even if I had had the money and they had started the operation, because of the hours they let pass, my husband would still be dead. To all the people who read this message, Mexicans and foreigners, I ask that you consider my story so that you do not suffer the anguish that I experienced; I felt that they profited from my pain.

Don't go to this hospital it's the worse. They don't care about their patients and it's overprice…read more Their negligence cause my farther's Health to decline. I had to outsource nurses so they can take care of my dad, .

I have sampled many medical services in Merida but none worse than Clinica Santa Maria. I could…read morenot imagine worse service. For example, rooms with no way to contact anyone for help in case of emergency. To find help, I had to walk down a floor and ask a a janitor for help! Totally incompetent with high prices. Avoid this place.