Without doubt the best retailer of DJ equipment in the UK…read more Staff are efficient and friendly, and most importantly honest. This industry does experience some cowboys but in all my dealings with GSL they have price-matched and delivered what and they told me they would. Highly recommended

Really helpful staff who know what they are talking about compared to Curry's, PC world etc who's…read morestaff spiel off the same stuff! A great choice of electrical appliances that you can test in store! The staff will help you install and can be relied upon for help in the future. Aurac and other small chains should be supported as they are tonnes better than the big chain electrical stores who push for the sell.

Was told to bring Mac in for repair by Apple Support. Asked Apple Support if it would actually be…read morerepaired since the computer is, "obsolete," (therefore would not be repaired). Was reassured 3 times that yes the computer would be repaired. Lugged the computer over to the Apple Store. Met with the Apple Genius who told me no, the computer would not be repaired - because it is obsolete..!. Amazing. Case was set up for this. Got the computer home, stored it and took it to 3rd party: CAD in Saunderton. Upon finally unboxing it I was shocked to see a crack on the screen that had emanated from a chip. Asked 3rd party if they were responsible for the crack, they said no - the damage was in the case notes. After some back and forth I was offered a free refurbished, replacement, screen. After mentioning that i thought that the Apple Store Reading may have also had something to do with it - the Genius unboxed it and I specifically remember a panicked look he gave me I tried to get in contact with somebody at Apple. The only option available was Apple Support again. I tried several times to speak to somebody which proved to be a complete waste of time and got absolutely nowhere. So I opted to try contacting Tim Cook himself. I was put in contact with somebody in the UK head office. He contacted the manager at the Apple Store who said the damage was there when it came in and, at any rate, the computer is, 'obsolete,' so they would not do anything. I was furious. I have tried contacting this character to follow up and to ask to speak to somebody more senior - he has completely ignored me. I was really looking for somebody t the Apple Store to speak to the Apple Genius. I was maybe naively expecting some frank honesty - but all I got was manger guff. I ended up going back to the The Oracle Apple Store myself and ended up speaking to the manager and he showed me the photo. Effetively w have this photo so tough luck pal) I left however upon walking away, I realised that the damage must have occurred when unpacked, the photo did not prove what he was asserting at all. I saw the genius earlier so went back to the Apple Store Reading. The genius was with a customer, so I sat nearby and waited. He asked me if I wanted something but i said its fine, I could see he was with an appointment, I was happy to wait. Shortly after that, he just asked me what i wanted. I had a conversation with him, in front of this other customer. He went to get the manager and came back afterward telling me the manager was refusing to come over because he had already spoken to me. Ultimately I asked him, "did you crack my screen?" He said that he could have done, it was possible.. maybe. I mentioned his panicked look when unpacking and he said there would be no CCTV footage anymore. I have now emailed head office again, and am not anticipating a response. I think this whole affair has been dealt with in the worst possible way. I have tried to reference the Apple Support communication but I suspect the hed office person hs no real interested in looking into any of this in great, or any, detail. That fact that I was sent in this place by Apple Support unnecessarily and the manager's attitude along with Apple head office ignoring me is just disgusting. Having used Apple products for over 20 years, I don't think I will ever use an Apple product again. I certainly will never enter an Apple Store again.

Apple Store migration resulted in permanent loss of my photos and documents…read more I had a very disappointing experience with Apple. On 11 December 2025 I purchased an iPhone at the Apple Store in Reading. An Apple employee performed the data transfer from my old iPhone and advised me to buy additional iCloud storage to ensure all photos would be backed up. My previous phone was taken by Apple under the trade-in programme. Later I discovered that a large part of my photo library (2021-2025) is permanently missing. Apple Support confirmed that the old phone had not finished syncing photos to iCloud before the migration, but by that time my old device had already been taken by Apple. The case was then incorrectly classified as "user caused". I did not delete the photos and relied entirely on Apple staff to perform the migration. Despite multiple attempts to contact the Apple Store Reading and sending a formal complaint to Apple UK, I have received no response. I expected much better support from Apple when a service performed by their staff results in permanent loss of personal data.

A lovely store although on the small side is crammed full of electronic items. The staff are all…read morevery helpful and they stock a huge number of items. When i first bought my cinema system they drew diagrams and images on how to connect what to what using specific cables etc. The items i bought are top quality and have lasted and lasted. Even though technology has changed the setup i have still delivers great results and I cannot give them enough praise. Well worth visiting if before you were like me and didn't have a clue. They will be able to educate you and sell you products depending on your budget and setup idea. Top marks

What a great company. Nothing was too much trouble when I purchased Mum's Mobility Scooter…read more Explained all we needed to know about it and I wasn't made to feel a nuisance when I needed to ask some questions about it after purchase. I am now looking for one for a friend who doesn't have a lot of money to spare. Also, if we ever wanted an upgrade, I would definitely go back to David of Newbury Mobility.co.uk. Many thanks David A+++++ service. Cathy

I finally bought a phone from O2 today having visited the store and had detailed discussions 3-4…read moretimes. All the staff I have met were very pleasant, patient and knowledgable. In particular they were able to make reasoned recommendations that did not involve me buying the most expensive model! I have no doubt that if I have questions about my phone I'll be able to get help from them. Thanks!

Took my wife's tablet in for repair, got a quote there and then…read more It was repaired in half an hour and I was very impressed with the quick service after I tried elsewhere and was told it can't be repaired. Friendly and helpful staff. Would recommend.

Outstanding repair man with encyclopaedic knowledge of microwaves. Honestly, if microwaves had a…read moreGP, it would be him. He also sells top-quality refurbished machines -- I've equipped my café with them and they've been flawless.