Update: More emails and phone calls but no response. My account it still being charged every two weeks. This is getting ridiculous. Despite past reviews here about the lack of communication, we subscribe to the service for some organic produce on base since September of 2015. The reviews were spot on, really really horrible communication. We took a trip overseas and froze the account for a month, which was 2 delivery. It took 3-4 phone calls and emails to get the refund, and surprisingly, the boxes were not delivered while we were gone. It went downhill after that... The website doesn't have updated list all the time, so when they don't have something we requested, it's usually replaced with whatever. I mean, we had 3 bags of oranges for one week. That doesn't make sense, oranges for cauliflower and broccoli? It took 3 months to get one refund back when they couldn't get access on base during one of the Monday holidays. Now it's been almost two months since I've called and left emails trying to cancel the service. Have not gotten a refund and is still being charged. Would not recommend to other. read more

[UPDATE: I still have had no communication from FAD, but I did receive a refund in my Paypal account today. So, I'm adding a star to the rating.] I am all for supporting local businesses, and that's why I started service with this group. I paid $30.00 (auto-debit from my Paypal account) for 10 units of produce to be delivered every Thursday. I received two deliveries, and then I canceled the service. I was billed for the third delivery, but it was never delivered. When I emailed the company directly AND through the website, I received no response. It has been a full week, and still no response. I simply asked to either receive my third deliver or get a refund to my Paypal account. I have heard nothing, so I'm assuming this was a $30.00 lesson in "don't pay until you have product in hand" and "don't ever allow anyone to auto-debit your accounts, Paypal or otherwise!" As far as the produce goes, most of it was good. On the second delivery, I received a basket of cherry tomatoes that were overripe. About 1/3 of the tomatoes were split open and leaked all over the rest of them. I emailed the company about the tomatoes, but I received no reply. The carrots were very soft but usable. The avocados had a lot of black parts in them, and I had to throw one out altogether. I got corn on the cob in both deliveries, and I was very disappointed because it was perfect picking time for the corn, but the ears I received were very bad (lots of missing kernels, very uneven rows, and not sweet). The second delivery of corn like this is what made me decide to cancel. Most of the fruit we received was good, and the green veggies were good, too. I gave 2 stars because of the poor communication, poor produce (that was in season and should have been very good), and the fact that I never got my last (paid for) delivery after I canceled. My advice: go to the farmer's market. read more

UPDATE: All issues below have been resolved. We've been very happy for the past year or so. Great family business, they're just really busy getting great produce and sometimes lose sight of the customer service aspect, but getting much better! Upgraded from 3 to 4 stars! I recommend to the reviewer above (Suzanne B.) that a 2nd chance be given. As I've stated below, customer service isn't their strong suite (obviously) but they seem to be taking note and learning from reviews like ours, calls and emails supporting these issues, and based upon the price and overall service (I felt) were deserving of another chance. So far, they have been deserving of that 2nd chance. INITIAL REVIEW: Like Michelle B., communication has been a huge issue, and for others we know as well, with Farmer and the Dale. We've been a bi-weekly subscription customer for about 9 months now. My wife was on maternity leave for a while and F&D were good during that time about changing delivery locations, and on one occasion, holding an order when we were out of town. The major issues didn't begin until December 2013. More than a week ahead of time, my wife called to ask that they hold our order since we were going to be out of town for the Christmas holiday. But the produce was delivered to my wife's work the day we were leaving and so we had to give most of the produce away rather than having it spoil. Since then, we were charged for delivery the first week of January but the delivery never arrived. Even worse, one of my wife's co-workers, following a recommendation from my wife, signed up for weekly deliveries in early December but has yet to receive her first delivery. However, she's been charged three times. We, and my wife's co-worker, have both tried repeatedly to contact someone at F&D via phone, email and their website to see what the heck is going on over there. At the time of this review, nobody has gotten back to either of us. It's really too bad because I really want to like this company for the things they do right. The delivery guy is really nice, and when they do deliver your produce they almost always pad the order with additional produce you didn't request but are pleasantly surprised to receive. The convenience of being able to start and stop orders, and switch delivery locations is really nice as well - if and when you can actually get a hold of someone to initiate those changes... For now, it's these still promising features of F&D customer service that prevent me from giving them one or two stars. However, if my payment/delivery issues aren't resolved soon, I'll be back to update my rating - and will likely have to take other action as well. read more

I have been unable to get ahold of anyone at Farmer and the Dale. First was a basket of rotten strawberries on our first delivery, then a skipped delivery, and now I have cancelled the PayPal payment and have paid three payments with only receiving one delivery. Hoping to get refunded for the $60 for the non delivered boxes, but can't get ahold of anyone through phone or email. read more

I am very disappointed with Farmer and the Dale. I signed up for their initial delivery and was very pleased. The delivery came on Thursday as promised so I immediately signed up for bi-weekly delivery. My account was charged the same day. Two weeks later on Thursday I sat home all day to receive the delivery which never came. I attempted to call FATD and received the same message I had received two weeks earlier "the voice mailbox has not been set up" I sent my third email but am not hopeful that I will receive a response as I didn't receive a response to the others. I'm sad because the produce was very good. I'm hoping to receive some communication so I can get my produce or a refund. Update: After receiving no response I drove to the home of the owner. I caught him as he was leaving. He was very apologetic and promised he would refund my money and make sure I received my food box the following week. He also explained that the email on his website doesn't work and he was aware that the voice mailbox wasn't set up. He told me he would provide me with his personal email so I could reach him in the future. I received the food and the refund however he didn't provide me with the email address. I'm not comfortable doing business with a company I can't communicate with. The food is great but I will be stopping my deliveries until they fix their communication issues. read more

I've been a customer for about 6 months now and I am very pleased with the quality of produce I receive at each delivery. I originally joined in an effort to include more fresh produce into my diet, but I found that it inspires my culinary creativity by having beautiful, less common produce easily available. I've found that the customer service is top notch and the produce is very flavorful. I often find extra treats in my deliveries. FATD offers a weekly 10 unit package and a bi-weekly 10 unit package. There is also a one time 10 unit package available to try out the service, but it's a few extra $$. Produce selection is completed on the website and can be changed as often as weekly if desired. They do a pretty good job with keeping the website up to date with the seasonal produce. I am at work when produce is delivered, so I leave an ice chest on my patio which the delivery person always cafefully packages in my ice chest to keep the produce from wilting in the hot weather. If you are a fan of organic produce (which most of the selections are) and have a busy schedule, this is a great way to save some time and still eat nutritiously. I'm never going back. read more

A great timesaver to have fresh, organic produce delivered to my door. I like how they allow customers to try their service without committing to a month long service. Plus there are no extra crate/bin fees or deposits, which is a plus. All of the produce I selected was high quality. The person who delivered it to my door was friendly and professional as well. I'd recommend this service to anyone looking to save a little time or anyone who wants farmers market quality produce delivered to their front door. Great service! read more