Bad Experience and Unacceptable Treatment
My experience with this pharmacy has been nothing short of disastrous and deeply disappointing. After insistent calls to find a solution to a defect in my Dr. Scholl shoes, I was treated very badly. I was even told that "customers like me are better off losing them than finding them," an unacceptable and deeply offensive statement. Only after I threatened to go to a lawyer was I offered a "solution."
I was offered a pair of replacement shoes, claiming that they were identical but conformable and free of the defect that made me risk falling. Instead, they withdrew my defective sandal only to give me back the exact same pair, presumably hoping that I was "stupid" enough not to notice. This behaviour was a real mockery and shows a total lack of respect.
My request by email for a voucher for the reimbursement of shoemaker's expenses, in line with the legal guarantee of compliance of the Consumer Code, was completely ignored.
Given the offensive treatment and the ineffective and dishonest management of the problem, I HIGHLY advise anyone to buy non-medicinal products (such as footwear or other items) at this pharmacy. Customer support is non-existent and there is no respect for the consumer. read more