I've stayed here numerous times and haven't had any issues. The staff is friendly, as is just about…read moreeveryone in this country. The rooms are nice and clean. The proximity to everything is perfect and the breakfast buffet is extensive, with something for pretty much anybody.

Nice clean newly refurbished rooms near the center. Near the harbor and walking street. Average but…read moredoable breakfast buffet included in room fees. Found a deal on Kayak for around 1000kr.

Very warm atmosphere, stuffs are all friendly and kind.read more

I gave them a second chance, apparently I shouldn't have! The food, once it arrived was actually…read morequite fine, however the service was abysmal. Friendly and smiley at first, however once things went wrong, they had no idea how to handle things. I stayed at the Britannia Hotel about a month ago, and ordered a burger to the room. After 45 minutes I called to check, and they had misplaced my order. Another 25-30 minutes later, my burger arrived, lukewarm. Well, mistakes happen, so I gave the restaurant another chance, sitting in the restaurant. Ordered the burger. The gentleman next to me ordered the rib eye at the same time, and was out of the restaurant before I got my burger. A couple of guys ordered after me, considerably after, which was when I asked if they had forgotten mine. The waiter came back saying that it was on its way! I confronted him with the facts of the serving times around me, to which he gave me a puzzled look, saying that he could not explain why that was. I told him it was the second time they forgot my order, and without wanting to admit that it actually was the case (nor apologized) he told me that he would find a way to compensate me the wait. After bringing me the burger, approximately 45 minutes after I ordered, he offered me a cola!!! His compensation was a 33 cl cola! Mistakes happen, I know! However, things considered, I had expected them to handle things a little differently. Maybe actually apologizing AND admitting that they screwed up the order! Maybe a more considerable compensation taken into account they have done it 2 for 2!!! Maybe it's just me, but I simply can't give more than 1 out of 5, and they have run out of chances from me.

Food very good, but the service was not present. We saw the waiter when ordering and when they…read morebrought the food. After that nobody cleared the table and even if we went to the bar to ask for coffee nobody served it. Finally we went to pay and left.