Never ever ever will I order from this website again. They took 3 weeks to inform me that my order would not send before Christmas and it was too late to get anything else by then. F'ers. read more

DO NOT ORDER FROM THIS COMPANY: I placed an order on August 12th and still have not received my products as of August 23rd. Customer service is outside the US and is no help and has no power to resolve the issue. All heard that a manager did not time nor could they make a decision or ability to cancel my order until August 26th. I am unable to cancel my order online as well and then they asked me to call back to cancel my order. This company is incompetent and please never do business with them if you value your time and money. read more

If I could give them a NEGATIVE rating that would be more accurate. I understand it's a busy holiday season but the customer service is below mediocre, expected delivery dates are way off and their use of subpar shipping companies is laughable. I will NEVER buy anything from Fanatics ever again and I suggest more follow along. This company should be embarrassed by their customer service. Be better. read more

I wanted to exchange a purchased sweatshirt for another one. Although their website prominently displays a "365 day return" policy, the business emailed me that it is only a 30 day policy and they wouldn't help me since my purchase was 45 days ago. Since receiving their business response, I've read numerous reviews about this company, and there is nothing but negative reviews. BUYER BEWARE! This is a company that I'll never do business with again, and I highly recommend that others avoid it as well. read more

I used them once. Never again. I ordered a jersey but just after I saw that the name was not on the back so I cancelled it within an hour from ordering it. I was told they have a 30 minute cancelation policy. Customer service said they would escalate it for a refund but then it shipped later that day. I had paid for next day delivery. They outsourced that to Roadie. The order did not come until 3 business days later. I contacted customer service again and they said I could return it for no cost shipping. They refunded my expedited delivery fee. Then the jersey came. I went to return it and found out that you have to pay $10 to ship it back unless you opt for a store credit. Hell no I'm not using Fanatics ever again! Customer service is slow and dishonest. The 30 minute cancel policy is unheard of. The delivery was late. The jersey is overpriced for a non-NIL jersey. What did they get right? Nothing. They are dishonest and difficult to work with if you have an issue. read more

Unfortunately people will not read these reviews until they have been slighted and want to warn others. Four separate orders: 1. Last summer's didn't arrive until fall (birthday present for nephew) - even though I expedited shipping (they blamed it on Covid matters). 2. This spring two ball caps arrived in terrible shape. 3. 'Charged $7.00 for shipping for this summer's birthday present to nephew without warning. 4. 'Charged $9.00 for shipping (?!) for most recent order after clicking "free shipping" promo code box. I called about the latest shipping charge. Customer service gave me a canned apology. Fool me once, shame on you. Fool me four times, I must be an idiot. Fanatics.com is an underhanded business. STAY AWAY. read more