Please note Family Speech Center has two locations, this is a review for the Astoria location, although I believe they share an office staff. Also, please note that while this is my experience, this practice has been serving Astoria for over 20 years, I hope other patients who have had better experience leave their reviews as well.
We brought our son for an evaluation session for a stutter. The office staff did not book the appointment into the OT's calendar, when we arrived she had no idea we were coming. She spent less than 30 minutes evaluating our son, a process that should take between 60 and 90 minutes according to other professional speech therapists.
Family Speech Center's staff initally told me over the phone that the evaluation would be covered and I'd owe only a copay of $50, but after the evaluation was done they charged our insurance $780 (for 23 minutes). The max our insurance allowed was $280, which I was forced to pay before they would share the written evaluation with us.
The evaluation missed significant portions of our son's abilities when compared to a 90 minute evaluation from a second professional. The second professional that we saw said that therapy was unnecessary for the stutter at this age, and to keep an eye on the drooling and mucus flow. They noted that the first 20 minutes of a session is getting the kids into a relaxed state, and we should throw out the evaluation from Family Speech Center.
UPDATE: I was contacted several times after leaving this review, first by the office manager in an email that claimed "The statements you made in the reviews are FALSE." After several emails exchanged, the partners contacted me and clarified their evaluation methodology. For their office, a 30 minute evaluation is standard if a patient does not show other signs that need further attention, and the provider had the audio recording with our son to review for her evaluation. They did offer a refund for the services or a second complimentary evaluation, which was polite, but I chose to decline both. read more