I tried using this service in Feb 2014. The 1st month or so was fine. Charged $17.50 per 1 hour visit and $18.50 for overtime. Help came for 1 hour as an intro to the service. 3/4 time a regular charge and 1/4 at overtime. About 3rd month, still with only 1 hour per week, charges went to double charges even though help only spent 1 hr. Mother was charged for 2. Complained about bill, told to only pay for the hour, then was told she owed $96 more which was what she was told to not pay. Told them to cancel services in December, sent $20 for one more 1 hour visit and now am told I need to send $15 more for 2 hours. Why do we have to pay for two hours when only 1 hour of service was given per visit? I believe this is fraud. I wonder if Minnie got paid for two hours per visit or just for one. read more