CLOSED!! Unfortunately this branch is NOW CLOSED!!…read moreAll of my pets' medical needs have to be made at the Middleburg Hts location. With their super busy brilliant staff, I have to make any non urgent appointments at least 6 months in advance to ensure placement!

Took my dog in for a small lump on the skin. Doctor never came in and looked at my dog. They wanted…read moreto give my dog another rabies vaccine upfront and I declined and left. Last time my dog had a double vaccine he went into seizures and then died at 3 years old, hence me being scared. They take $50 up front to walk in, never saw my dog and wouldn't refund. What a joke! Go to Gateway animal clinic! They are thee best!!

My two dogs have been patients at Metropet for over 5 years, and the service and care has fallen…read moreoff a cliff for the past 2 years. It honestly feels like a comedy of errors. I take my dog for an arthritis injection and they are out of stock of the medication, even though my appointment has been on the books for a month. No one bothered to call me ahead of time. I took off work for this appointment! My other dog is on a prescription pill and they refused to refill the prescription even though he had an annual checkup a month prior. So I had to bring him in for bloodwork and of course they couldn't draw blood because he's a tiny nervous dog. Another failed appointment that I missed work for. If you are looking for a reliable vet, do not choose Metropet in Berea.

Don't recommend this place. They had my dog with prior seizure activity (that they were aware of)…read moreon a monthly prevention labeled with a giant "Do not use for dogs with prior seizure activity" warning. When I discovered this myself on Chewy.com, I brought it up and requested a different monthly preventative. It was clearly a problem that I questioned. The Vet encouraged me to continue my dog on the seizure-warning preventative but advised adding a seizure control medication on top of it... One we paid her practice for every month, of course. You can also expect a 45 minute to an hour wait/appointment time at this place, regardless of what the appointment is for. It is, without a doubt, the slowest service at a vet I've ever experienced-- and I've had dogs all my life. Additionally, they only let people inside who show proof of COVID vaccination.. just in case you're not vaccinated and would like to know that. The two stars is because they did do a great job on my dog's spay and hernia surgery. You can hardly even tell there was a long incision made, so that's noteworthy. After all of this, I switched Veterinarians, wait no longer than 2 minutes for an appointment, and was presented alternative monthly preventative options without seizure warning labels for consideration. Amazing.

I love Dr baumman! She is always so thorough and explains everything so well. I've been going to…read moreher with all of my pets (3 dogs, 3 cats) since they were all babies. This is truly a local, community vet, if you like the more corporate, factory type vet, thats not here. And that's why I love her! She truly cares about you and your pet!

This business has definitely gone downhill since it's beginnings. Please note it's no longer open…read moreon Saturdays and they recommend calling Met Vet since they are closed. That's fine if it is a new problem, but my cat had a continuing problem and their referral had to start out fresh. After spending almost $800 I certainly didn't want to start out fresh. It's become too much about making money and I think that the support is lacking big time. I don't blame them for having my cat die, but the lack of caring was evident in my opinion. I was hoping to get a partial refund and of course did not. I guess I don't like places making money when I didn't get the emotional support that I needed for my loved one After my cat died, I was able to talk to the office manager but the Dr.Baumman did not call me. Hopefully they will change some of their practices and make the client feel more cared for and to be more available. On a different note, if your animal ever dies in your home, please consider Eternal Paws in Berea. I highly recommend this place. I got the emotional support I needed.

I was a past customer and have since moved on to a more caring vet clinic after a bad experience…read morewith Croosroads. The staff at Crossroads just seem to be there for a paycheck and ignore client/patient relationships. The doctors only want to talk when there is a $900 dental bill at hand or offering their meds promotions. More attention given to the up sale versus the basic needs.

I was so nervous taking my cat in because I've had nothing but horrible experiences at vets! This…read moreplace is so different. I didn't feel talked down to or judged. I didn't feel unwelcome or shamed because my house cat child has a little chub. Dr recommended a couple necessary shots, and eased my anxiety. I was scared they'd try to order a ton of blood work or overcharge - NOT HERE! They clearly care for the animals but care about the service and pet parents as well. No pushing fancy foods or unnecessary extra expenses on me etc. The visit was so pleasant and I now look forward to taking my other cat in!!

I cannot speak highly enough about the entire team at VCA Midpark. My pets have been seen by all…read morethree veterinarians, and each one has been consistently kind, compassionate, and highly knowledgeable. Dr. Nickell was the only vet who was able to solve a persistent skin issue with my senior cat after two other clinics told me to either accept his discomfort or sedate him. She found a solution that treated the root cause and preserved his quality of life. On top of that, she also identified a heart murmur in my dog--something our previous vet office completely missed--all on her very first day at the office! A few months ago, when a stray kitten wandered into my yard (and heart), the team got me an appointment within 24 hours with Dr. Suhie, who was incredibly gentle, personable, and helpful with my unexpected new fur baby. We've also had the pleasure of working with Dr. Anita Kinscher, who has been just as fantastic as the other two. The reception team is always warm and welcoming. On a side note, waiting area has been updated within the couple years and always feels clean. This is a stark contrast to my previous vet in Strongsville, where the front desk staff often seemed annoyed to answer the phone or check someone in. Finally, every single vet tech I've met has been loving, patient, and extremely knowledgeable. They take their time gaining the trust of my timid dog and absolutely dote on my cats. It's clear that everyone here is genuinely committed to their work and passionate about the animals they care for.

I did not want a cat but my daughter asked me every day for a year straight until I found Klausy at…read morethe APL. Adopted him when he was 12 weeks old. Eight years later, I cant imagine life without him in it. He's never been to a vet and I almost backed out bc I didn't want to stress him. The vet pictured was the absolute best. He's the cat whisperer for sure! I expected blood and eye gouging from my boy but instead, he loved the attention. Great experience...great person!!

So special! Today I received a sympathy card signed by Dr. Katie and the team. The card is…read morebeautiful and all the written condolences touched my heart. What love and compassion through their words. My heart is broken but these angels on Earth (vet team) were great. I'll forever be thankful for everything they did to make Becky cross over peacefully. She was in my arms listening to my heart and voice while she fell asleep with the first shot to make her comfortable. My 20.25 beautiful cat. If it were not for this team and my husband I have no idea how I would have gotten through this. Thank you Dr. Katie for your comfort and understanding. For giving me ample time for goodbyes, bouts of tears etc. For wrapping her up as if she was just sleeping and taking her away like the previous baby she was.

Went in to inquire. Staff was rude and looked like they hated their jobs. They were not friendly…read moreand certainly didn't make me feel welcome.

Poor communication & customer service. Their office manager isn't doing them any favors arguing…read morewith customers they overcharge for services they don't tell you paid for! skip this vet!

Sandstone Animal Hospital is near our home and accepted our family's two new kittens. Thus far our…read moreexperience has been great. The staff is super attentive and caring and communication via the app is also great.