When Dr dregansky left this promedica office I was a little worried. I know how hard it is to find…read morea good primary doctor these days. Dregansky was , by far , one of the best primary care physicians I ever had. And although I miss the guy , I'm more than thankful for one of the doctors who replaced him. Dr Burnell is an amazing physician in so many ways. Friendly , intelligent, efficient , informative, patient, ...etc. I highly recommend him to anyone looking for a new primary care physician.

I agree with the reviewer below. Dr. Burnell is truly the best. He is by far the best physician…read morethat I have ever had. For a very young physician, he is very knowledgeable. He is a great listener, extremely patient, thorough in his assessment, never dismissive and is extremely friendly. He is our family doctor and my husband also really likes him. He always remembers my toddler's name even though I only told him one time when I first had my son. An overall amazing guy. He is highly recommended if you seek a new pcp.

After years with this practice, I've decided to switch to a new PCP. I consistently felt rushed,…read moredismissed, and not taken seriously when bringing up health concerns, and it became clear I needed a different approach to my care. When I raised concerns about elevated liver enzymes, I was told to "lose weight" with little explanation or follow-up. I also felt repeatedly pushed toward joining a gym despite explaining financial limitations, which came across as out of touch rather than supportive or realistic. The office staff also made things more frustrating, with phone interactions often feeling unhelpful and dismissive. Overall, I felt I had to advocate too hard just to be heard. Patients deserve to feel listened to and given thoughtful, individualized care. I've since switched providers outside the ProMedica system and wish I had done so sooner.

I really enjoyed the times I have seen Dr Neilsen. He was incredibly thorough. You get at least…read more30-45 mins at each appt. he really thinks outside the typical medical industry box to actually help you. I spent years suffering from anxiety. The attacks got worse. Other Drs would put me on more and more anxiety/ antidepressants. Dr. Neilsen went the extra mile to look at my hormones and thyroid function and found I had an under active thyroid. He took the time to fine tune and tweak the dose that was right for me. Guess what?... No more anxiety. All went away. He is incredibly knowledgable. He can be very opinionated and even come across harsh in his opinions but he is very passionate about what he does. I would highly recommend him.

I have been Dr. Cox's patient for 8 years and he is great. He actually listens to you and truly…read morecares. I highly recommend Dr. Cox and will send my adult children to him as well.

The whole office staff is professional and friendly. Josh Mayle has been our pcp for over 3 years…read moreand he is very thorough and has amazing bedside manners.

The care is very good accepting their billing department went to fallen timbers family physicians…read morefor consultation to have a doctor family doctor paid by $45 copay till later getting a bill for $130 in the mail I called my insurance company called the billing department thought it was resolved to getting a second notice in the mail second time I called falling timbers family's physicians they told me call the billing department called the billing department very rude sent me out a third notice for a collection agency they are trying to double bill not only for a doctor's visit but a hospital visit that I never was at unfortunately will not go back really liked the care that they gave but don't believe I should be double billed for a hospital visit that I never went to very bad business insurance is checking into fraudulent insurance claims

She is such a great doctor, I highly recommend her. She treats you like a real person and she shows…read moregenuine concern. I am so happy to have found a physician so close to home that is GREAT!

The service in this office has taken a nosedive since they were taken over by another company…read more Before, an appointment could be scheduled within several days, now it takes several weeks. Also, it seems the phone is only answered at the convenience of whoever is supposed to be answering them. I had a truly awful experience trying to reach someone there today. I called about 8:10 and got the recorded message that says the office is open 8-5 on Monday and that I should call back during regular business hours. I called back about 10 minutes later and got the same message, during what was supposed to be "regular business hours". This is not the first time I've had this experience with them. Then I used my break at work to call again about 10:30, and was on hold for about 5 minutes before someone answer and said, "I'm with a patient, can you hold?" (isn't that what I'd been doing?), and was put back on hold. Two minutes later, I was hung up on. I called back and again was on hold for about seven minutes, when the same woman picked up the phone and said, "I'm with a patient, can you hold?". I told her no, I've already been holding for over 10 minutes and was hung up on once, and I don't want to hold any longer. She responded that she was with a patient and again asked me to hold. Again, I said no. She repeated, "I'm with a patient and I have several calls ahead of yours", to which I responded, "Then why did you pick up the phone?" and she put me back on hold. I held for seven or eight minutes longer and nobody ever came back to the phone. Finally I had to hang up. I called again about an hour later, and finally got through to someone. I explained that I was calling to check on a prescription refill, which was another debacle. It used to be, you could call this office and they would phone in a prescription for you. Now, you have to call the pharmacy yourself and ask them to send in a refill request. My request was received yesterday, however, apparently nobody had time to review it. I asked how long it would take and was told that the person who would approve the request is out today. I asked if someone else could approve and was told no. I am disgusted and will be looking for a new doctor's office with better service.

Staff extremely rude and unprofessional, frequent change in management. MA Catherine did not know…read morewhat she was doing and had her son walking around in the office (very unprofessional).Staff keeps you on hold for extended periods of time, very long wait times to see the doctor and extremely small waiting room. I would never recommend this office to anyone, they can not even keep doctors and constantly different staff. This practice is an absolute mess!!