I just received my beautiful new Yamaha piano. I am thrilled with my choice. The sound and action are light years from my 60 year old Yamaha. The salesman, Natan was charming, helpful, and patient while I moved back and forth playing different pianos. I made my selection and Natan made the paperwork easy. A few days later i got a call and the delivery was set; it arrived in perfect condition. My experience in life has taught me to buy the best you can afford and you won't be sorry. I expect this piano will give me years of musical pleasure. read more

Both of my kids took lessons here. The teachers were very good. The rest of the staff leaves a lot to be desired. They are not at all customer oriented and still act as if they are doing you a favor by allowing you to take lessons there. There is no way to make up a lesson if your kid has to miss one. Their theory is that you pay for a month and some months you get an "extra" lesson. Unless your kid is never sick and you never take vacation, this works out in their favor not yours. My advice is take lessons elsewhere where your business will be appreciated. read more

I've been going to Falcetti for about 10 years now and they're awesome! The staff is very friendly and helpful, their prices are fair, and they have a pretty good selection of gear and accessories. I used to take lessons from them, and their lesson instructors are top notch and will go out of their way to make sure you get the most out of every lesson. They really work to help you develop as a musician. Also, the salesmen are really chill and won't try to oversell you on anything (unlike some other music shops). They'll let you play anything you want for however long you want. They're also incredibly knowledgable about their instruments. If you need anything music go to Falcetti! read more

Had to have 2 pianos, one organ moved from one location to 3 different ones, one of which was out of state. The movers were exceptional in their care of the instruments and were able to skillfully navigate one of the pieces through a very narrow entryway. Impressive in every way and truly warm and caring people. The best. read more

WORST PLACE EVER!!!! BEWARE Never do the competition that thy offer because it's rigged I observed the violin competition and a girl that was extremely skilled lost to 10 year olds that didn't know how to play. How awful. The business owners are even telling kids that they would get gift cards if they write good reviews. That's very peculiar and the people who always won were friends or related to the business it's awful. They also push you to buy books and I've heard the people at the counter make fun of the little kids taking lessons or running around. Horrible business and environment for children. read more

Don't have Falcetti move your piano! Three people from Falcetti came to our house to move a piano, dropped a leg, and put a good-sized ding in our cabinet that was next to the piano. The guys made a big show of taking pictures, emailing them to the store, and assuring us that the damage would be repaired. Well guess what? Falcetti never contacted us; we called Falcetti and talked to Carly, who said she never heard of this damage, and says she never got any pictures. So we emailed our own pictures. Now they don't reply, or take our calls. read more

Brought my fiddle in for repairs. Two broken pegs and all 4 stings to be replaced. $62.00 for the strings, my choice, the best strings they have. $80.00 to repair and tune her in. She was way out of tune. Ended up breaking a string right off the bat. Didn't even tried tuning in the other 3 strings out of fear of breaking them too. Bunch of clowns. Needless to say I'll never go back there again for anything. Gerrys Music in South Hadley is much better. read more

My husband signed me up for piano lessons as a gift with a Groupon. I went there in person to schedule my first lesson and made it very clear that it was to be three days away. When I came in for the first appointment, the teacher didn't show up, the staff didn't even apologize and told me to come back in a week. When I finally got to my first lesson with Julia, it went smoothly. She seems knowledgeable and knows how to explain piano. At my second lesson, a nice young man substituted for Julia. He has no business trying to teach anything. He spent the whole 30 minutes hemming and hawing and I learned absolutely nothing. I didn't complain because I pitied the child for being put in the role of a teacher when he is clearly unable to handle it. I had to cancel my third lesson due to a work trip, and I made sure to give Falcetti's more than 24 hours notice as required (or be charged $25). Now they tell me that my third lesson will be my last because all four Groupon lessons must be taken consecutively. When I objected that the person who took my cancellation never informed me of that, the staff member told me to check the small print. If this is Falcetti's method of building business, they are really bad business people. read more