A nice but dated and well used hotel. Super rough road when entering, updated rooms but very well…read moreused and not the best as far as cleanliness goes. Whole place could benefit from a deep clean. Bed was comfortable and the HVAC actually worked as it was designed in my room. Hampton has moved to the mounted soap dispensers, great idea... when properly maintained.

Stayed here for one night for work travel and gas a nice stay. Bed was comfortable and run was very…read moreclean. There was a great buffet breakfast.

Check-in was a breeze, the person at the desk was fantastic! However, we did run into a few hiccups…read morein the room. The bathtub had no door or curtain, which meant water went everywhere,making the floor super slippery. And, uh, there were some... hairs... stuck to the bathroom ceiling. Definitely not the most appealing sight! The faucet was also loose, and the corner of the tub showed some rust from all the splashing. When we got back from our outing, there were shampoo and conditioner bottles left right by the door. The pool was another story. The water was freezing and pretty murky. On the plus side, the breakfast lady was an absolute star! Such a hard worker. It was a bit of a contrast to the check-in girl who wasn't too helpful when I asked about coffee (they'd run out). She just said it wasn't her job to tell the breakfast person.

Beautiful lobby, clean, looks very modern! The girl at the front desk (on Monday January 27th @…read more6:00pm) was SUPER SWEET! I asked for extra coffee, "absolutely, is there anything else you'd like?" We got to our room and I tried to switch the extra lock on the door, and there wasn't one. It was broken off. This absolutely should be fixed! (Picture attached). I went into the bathroom and the light over the sink didn't work (my husband and I tried all of the switches & it still didn't work). After using the bathroom I went to wash my hands & the sink was plugged and had water & something in it. I lifted the plunger handle and it wasn't connected to anything, it just pulled right up. The edge of the shower was filthy and There was also hair all over in the shower. The bathroom vanity had a large chunk out of it and it was sharp. When I called the sweet girl at the desk, she apologized immensely for everything and said she didn't have a maintenance man on this evening. I told her to please make a note on the computer for the room and put an order in for all of the repairs. Pictures attached. They were booked. The 2 were for the girl at the front desk! She was wonderful!

This hotel is nicer than the one in Woodhaven in my opinion. Clean and nice rooms. Friendly staff…read more Breakfast in the AM, business center and pool.

What a wonderful stay. Safe was friendly and room was clean and quiet. Good breakfast too. Will…read morereturn soon

Money and belongings go missing inside this hotel, and management refuses to check the cameras or…read morekeycard logs. Rooms have no smoke detectors, missing amenities, sticky floors, missing door numbers, and unstable fridges. On top of that, homeless people knock on guest doors at night. Other reviews mention drug activity, bed bugs, loud noise all night, and filthy conditions. Bottom line: Unsafe, unclean, unprotected. This is not a safe family hotel.

Ghetto! This place is in the hood, don't be fooled because it is in Taylor. It is the hood part. I…read morebooked at this hotel for NYE and upon arriving the lobby area smelled like cigarettes coming from the inside of the front desk area. It's ironic because they even have a sign in the lobby saying not to smoke. I brushed that first red flag. The rooms are supposed to be Non-smoking. However, I found out the hard way that the rooms are filled with marijuana smell. It is DISGUSTING! Second red flag. The front staff are ridiculous and not accommodating. They gave me such a hard time when I tried to get a refund for a room I didn't even stay in. Yes, they initially told me no refunds would be issued, however, they should have had the rooms cleaned prior to my arrival. I booked the same day and left after I looked at how nasty the rooms I was given. It is utterly UNACCEPTABLE. The manager Sarena told me that she can put an ozone cleaner or whatever it is to clean the marijuana smoke smell out of the room, but why didn't she clean the room prior to my arrival. I am the guest and it isn't my responsibility to make sure that their rooms are on point. The first room was smoky and smelt like the dankest weed. After I reported it to the front desk, they gave me another room key to another room that smelt the same. Now, I am not a weed smoker, and yes I know that MI is a legal state, however, I have severe allergies to smoke smell especially marijuana. On top of that, the young girl with red orangish hair working at the front desk was so rude. I don't know what crawled up her up and died, but there was no reason for her to be so ugly towards me. Again, I am the guest and without my business, they would be put out. So she really needs to work on her interpersonal communication skills. I would avoid this place at all costs. It is HORRIBLE! Sketchy staff. Sketchy location. Sketchy people staying at this hotel. Overpriced for what you get. It is not worth it and if you are from out of town like me, your best bet is to avoid this place like the plague. They really put a dent in my vacation dealing with these incompetent, rude, and disrespectful individuals. I left and found a better hotel.

This place met my stay again standards, clean room, clean breakfast area, and comfortable bed…read more Employees were good. However, I couldn't connect my iPad to WiFi in the morning. The shower water pressure was extremely low. Breakfast had no bagels (only white bread and small muffins for bread options. Cold drinks only options were water and orange juice.

I visit Taylor, Michigan, quite often, and when I do, I usually stay at the Comfort Inn Suites…read morelocated at 6778 Telegraph Rd. I think the rooms are very nice. They're clean, which I like. Best is the bed. The bed is absolutely amazing, and the room is not really big, but that's fine. It's always nice to have white, clean towels. I will be back keep up The good work.

This place was absolutely disappointing. The only reason I did not give this a one star is because…read morethe staff was friendly. Where do I start? When I get there to check in, the lobby smelled funny and there was construction outside. Check in was quick. I get into the room and it smells like absolute mould. I turn the air on cause it was off and the room was stifling hot. I sprayed my perfume everywhere to try to mask the smell and then left to get lunch hoping that the smell would go away. I get back and I walk in, the smell is still there so I asked to be transferred to another room. I get to the other room it also smells like mould. At this point there's no real room that would smell pleasant. I tried to cancel and switch to the holiday inn across the street that looks newer (I booked this one cause I didn't know there was a newer one and I'm coming from out of town). I couldn't cancel at all so I had to stay all 3 nights in this room that smelled like mould. And then the next day I went out for breakfast so that the room can get cleaned but when I returned it was not cleaned at all and the faucet grip fell off (see picture of hair ball on carpet and the faucet grip). This place should be renovated completely. For the money I spent, It was not worth it.

This hotel is so outdated I'm waiting for Jack Nicholson to come down the hall. The photos in the…read moreIHG app must be stock photos because the only thing those photos and this room had in common is the bed and 4 walls. I know how nice IHG are and this is completely a black eye for the chain.

I didn't have the highest expectations of this hotel, but it definitely made me a believer! I was…read moreplaced on the concierge level, which apparently at one time or another had its own lounge, but it was closed my entire stay. My room was clean, spacious, and very comfortable. I couldn't control the heat for some reason, but it did stay at a comfortable level. While there are not a lot of food options here, I gave The Tap and D.Prime a spin. Tap isn't anything to write home about as far as food that I was able to eat there, but my friend did enjoy the salmon. D.Prime is great - I highly recommend the corn!! The coffee spot does what it does - the best thing is that it's open 24 hours and they have a nice variety of pastries and snacks. The staff was polite and helpful from the hotel to the casino, although many of the casino staff members were unaware of promotions. Slots were mostly clean, as was the overall casino space. I had a blast playing slots! Definitely will be back!!!

Wish I could give this 6/5 stars if I could. Exceptional, amazing property that offers free parking…read morewhich many places don't. Fantastic food options, and the staff seems happy and treats you with amazing customer service. Good service in the industry is hard to find these days. Poker room is phenomenal and professional. Hotel is great too, but expensive on the weekends. I travel to make this my primary destination. Amazing job staff!

Been coming here for awhile but it's really stepped up a notched in the right direction since the…read moremanager " Markkell " came over. The service has been a lot better, with more attentive staff. The front desk rep Jay was pretty cool and his energy is welcoming. By favorite about this hotel is the bar and grill, Grill 39. Food is great and drinks are cheap and strong. They have an amazing happy hour menu. Carla the manager is by far one of the best bartenders I've ever encountered, she has great people skills and takes care of all her guest. This lady even went to the kitchen and rolled up her sleeves and continued business because of a call out of kitchen staff. I had one negative experience at the bar which was with the server/bartender "Pam" she was pretty rude and pushy. I was explaining to that a discount is used with my current status and reservation (that I always receive) and she cut me off and told me " that's breakfast only, you can't do that over here, is there something else I can help you with " that really didn't sit too well with me, but I continued on with my meal. But other than that good place to sleep and eat.

Good stay and good service! I really liked the hotel and that it has a hot tub & pool. The lobby…read morehas lots of charm and character as well and love the fountain. It was a great choice for our stay! Everyone was so friendly, and I appreciated the Diamond status recognition (and those warm cookies!). I'm a big HiltonHonors fan, and the DoubleTree brand is always a solid travel pick and it's just nice to receive an inviting and friendly welcome. The hotel is big! I mean like really big. Like a maze. I looked it up and there are 347 guest rooms covering 5 floors & 12,000+ square feetMeeting/event space. We stayed in Room 540, and while the hallway had a bit of a smoke smell, the rooms are nonsmoking, so not sure what that was about. Minor details, wear and dust, but still 5 stars based on amenities and service. I only found one Ice machine working too on 4 of the floors. Helpful tip: Door 3 is closest to the elevators! Another guest shared that with me and it saved some walking! I think I saw at least 9 numbered doors from circling the building trying to get out of the parking lot. No real issues during the stay other than the ice machine and would absolutely stay here again. We chose this location to be close to The Henry Ford Museum of American Innovation but a solid choice if you want to stay outside of Downtown Detroit.

Hotel experience was great and just what I expected. Photos online are accurate to viewing in…read moreperson. Photos I posted are from the day we checked out which is why the bed is stripped. You can tell the hotel is older and was done up a little bit inside. My biggest suggestion is to add a facelift to the outside appearance. Everything just looks overgrown and a little rundown. The hotel is in a wonderful area right off the highway and close to everything you need. The Holiday Express behind Best Western looks very kept up and clean on the outside. I think some good TLC to the outside of the Best Western would go a long way. At night, a lot of semi drivers come to rest so the front of the parking lot will look pretty full but they leave by the VERY early morning. Hotel was overall a wonderful stay!

Overnight stay while in the area. Both the receptionist and bartender (Jessica) were pleasant and…read morefriendly. I walked in and was able to get a room although both hotels on property were almost fully booked. The hotel needs updating although they make the best out of what they have. Dinner review posted separately under American Bar and Grill.

Pretty nice and standard hotel in the Downriver area. Breakfast in the AM, nice staff, business…read morecenter and conference rooms available. There is also a pool on-site.

In Laws stay here while visiting. Close by and reliable service. Clean rooms and close to gas…read morestation.