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    Fairfield by Marriott Inn & Suites Dallas Plano/Frisco

    3.2 (11 reviews)

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    Front of the hotel. So gorgeous.
    Fra S.

    What a lovely hotel in the middle of city of Plano and Frisco. Gorgeous hotel, plus amazing people who work here made my stay so special. They are always at the lobby/desk and with genuine smile greeting us - even though we walk in and out 20x a day. Many restaurants are close-by and the Stonebriar Mall is only a stone's throw away (no pun intended ). That makes my family so happy for having so many options to do and to eat at. The GM and her assistant and all the front desk crew are the most professional and friendliest people I've encountered in hotels for some time. And I travel a lot and stay in various hotel brands & levels. Kate & Zack, thanks for your personal attention during may stay. I feel very welcomed here. See you soon!

    Something had dripped and stained

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    4 years ago

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    9 days ago

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    3 years ago

    3rd time I've stayed here and the only TV channel not working is FOX NEWS. How weird?! Or how intentional...

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    Renaissance Dallas at Plano Legacy West Hotel

    Renaissance Dallas at Plano Legacy West Hotel

    (145 reviews)

    $$$

    We stayed here in May 2026 for a stay vacation to get out of our house for a night. The hotel is…read moremodern and clean. All of the staff we encountered were pleasant and professional. They offer self park for $23 a night (May 2026) or valet for $45. We did self park. The lobby is very attractive and melds into the lounge area. We were greeted immediately at check in and the process was very easy. In terms of the room, our room (two queen beds) was definitely on the small size. It was functional but certainly one of the smallest rooms I have experienced in Dallas. The beds and pillows were very comfortable. The room was clean and the carpet was not stained. The shower had a very strong water flow and was a sufficient size for one person. Overall, it is a very nice hotel. There is lounge and restaurant. The pool was supposed to be heated but in May the water was cold. The pool area has a small bar but beer options are quite limited. The best thing about the hotel is its excellent location. You are literally steps from Legacy West with the row of seemingly endless eating and shopping options. Having parked in the hotel lot, there was no need to drive and fight for scarce parking along the street. The reason for 4 stars is that at night we could hear loud music. I am guessing it came from a nearby bar or restaurant. The noise was loud enough to notice but not so obnoxiously loud as to prevent sleep. Still, the preference would be for quiet.

    Do not take your family here for the Thanksgiving Buffet...unless you want to feel embarrassed and…read moreripped off!!! SUCH A SUB-PAR experience. They charged as though you're at a high end buffet, and it was such a rip off. Salty dried up and cold food is what you'll get to eat. It's also missing classic Thanksgiving fare. That's alongside empty plates of crumbs which make you wonder why they say they have a dessert table. There was nothing but a layer of soup on the bottom of the pot, and the waiter said he wouldn't refill it unless I really wanted it! I paid for the buffet, not for empty plates. They weren't refilling the food, and though our ticket was 12:45-2:15 pm, most of the food was eaten/empty/not refilled. Ugly, unappealing, and really kind of gross. It also makes you wonder how they get away with what they're charging??? And don't even get me started on the attitude of the serving staff who were hard to find and ultimately condescending, not to mention rude (except the omelette guy). Anything you make at home will be better!

    Omni Frisco Hotel at The Star  - Omni Frisco Hotel

    Omni Frisco Hotel at The Star

    (135 reviews)

    $$

    We'll start this review with customer service, which is an area where an Omni property should…read moreexcel. So far, I've had to initiate all contact in an attempt to arrange birthday balloons or décor to be placed in the room for my husband's 58th birthday. Unfortunately, there appears to be no concierge service available. I was informed that the hotel could arrange either a cake or alcohol to be placed in the room--nothing beyond that. When I asked for a simple referral to a local florist or balloon service that could assist, I was told they could not provide any recommendations. I am located two hours away and am unfamiliar with local vendors near this property. The primary reason I chose this hotel was because my husband is a lifelong Dallas Cowboys fan, and I wanted to make this a memorable 24-hour stay for him. At this point, that experience has already been diminished. While Omni's pricing reflects a concierge-level experience, the front desk interaction did not. The staff member I spoke with was unwilling to offer even basic assistance--such as providing the name or phone number of a local business that could deliver balloons to the hotel. I am starting this review at a five-star rating based on past positive experiences with Omni properties. However, this Texas location has been disappointing so far due to its lack of customer service and the absence of even minimal concierge support. America has allowed businesses to take our money and give as little effort in return. Seriously just under $500 for one night and no concierge. I stay home for a reason.

    We had an event at this location and while the venue is spacious and the service from the event…read morecoordinator was great, there were so many issues with this place. The hotel kept pushing back on contract decision already agreed on and signed off on. We had difficulty getting someone to come and open doors despite having instructions on time frames we needed rooms. One of the rooms we had till midnight one day, was taken over by cleaning crew almost 2 hours before we were even supposed to be out. We had a room near the lobby and outside people kept coming in, I had to tell 3 different people, in which the last person saw it first hand and handled it luckily but things just weren't done in a timely fashion. Now to talk about the room... let me just say, it's clean, it has everything you need for a stay but it is not a wow factor, nor does it impress you. For the amount of money you are spending per night at the this place, you at least expect some decent tv service. The shower has 1 sliding door that honestly does nothing to stop the water from splashing out onto the tile. The lamps in my room closest to the beds didn't even work. The closet wouldn't fully close which made the light stay on. And the toilet required you to flush several times just to get the toilet paper to go down. The room service is on very limited hours, but in top of that the restaurant has very limited and just ok meals. Overall just not impressed with this place whatsoever.

    Home2 Suites by Hilton Plano Legacy West - Guest room

    Home2 Suites by Hilton Plano Legacy West

    (20 reviews)

    Absolutely, this place is great so I would highly recommend…read more The staff was great, the breakfast is yummy, they accept pets which will keep me a Hilton member for life. I liked the shower glass doors and roomy space with the Zero products - my hair looked great using it. The interiors were really well tight out and impressive. The rooms had everything you need for long term stay. My only suggestion is that the linens be cleaned better. They smelled like they weren't washed with soap. I thought it was just my first room didn't get cleaned so they moved us but then the second, although not as bad still had that not so fresh smell to the bedding. I ended up getting my own linens and that helped me sleep much better. I did enjoy the bed, it was firm but not hard with some nice plush to it. I'm not a fan of microfiber fabric either. Although soft, it feels like wet socks so they need to switch to a nice parcel cotton or other nice quality. I'm not docking points though because everything else was so great. I like the sugar free syrup and the mango water. Two things I've never had.

    When I book hotels, especially for family trips, I put a lot of research into it. And many times,…read moreeven after all that work, they still aren't quite ideal. Home2 Suites was fantastic! We had a King suite with a couch for my husband and I and our young son. The pool was a huge hit and never busy. Service was great, food yummy, the hotel was beautiful. We were all very happy with our stay. They also have Texas shaped waffles. Go here!

    Fairfield by Marriott Inn & Suites Dallas Plano/Frisco - hotels - Updated May 2026

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