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Fair Rate Services

5.0 (2 reviews)
Open • Open 24 hours

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Services - Fair Rate Services

Carpet cleaning

Damage restoration

Mold remediation

2 More Services

Rug cleaning

Upholstery cleaning

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The Green Team - Carpet Cleaning & Upholstery

The Green Team - Carpet Cleaning & Upholstery

(2 reviews)

Manhattan Valley

I would give this 0 stars if I could. This company is a SCAM and I wish I read the other review…read morebefore I booked because I encountered a similar situation. They are so unprofessional and I have never felt so disrespected in my own home. When I booked my appointment, I was quoted $79 for 3 rooms in a small condo for a steam clean only (no shampoo, deep clean, stain removal). Steam clean is exactly what I wanted. When the 2 technicians came, they started looking at my rug, saw I had a dog and told me I should do the full shampoo for more money. I said my rug is not old and I just wanted the steam clean I was quoted for. They put me on the phone with their manager while they went outside to "get their equipment." The manager tried to upsell me on the shampooing but I was adamant that I Just wanted the steam clean I was quoted for $79. He said ok. The technicians returned to my home with a vacuum and said that was all they could do for that price. I said, but that is not what I originally booked and the manager just said OK to steam clean 3 rooms $79. They insisted they could just vacuum. Their website even states, "all of our services include steam and deodorizing." They said all they can do for me is vacuum - which is ridiculous, because the website doesn't even list that as a service. They started taking video of my apartment without my consent "to send to the manager." Several times throughout this whole interaction, they were speaking in another language to each other in front of me and laughing at me. I asked the technician to please call his manager back. I calmly explained the situation to the manager and that I would like the original service I booked for $79. He said, okay. It was on speakerphone, and I looked at the technicians and said, okay, so we're all in agreement. The technician took the phone for me, began to speak another language, hung up the phone, and then started to pack his bag. He said they had to go because they had other jobs to do. I said, but your manager just agreed to the original terms of this job. I felt like because I was adamant that I did not want to upgrade my service, they wanted to move on to other jobs. I was very upset because I had moved a lot of furniture in preparation for this cleaning, and the service was never performed. I have never had any issues with service technicians and I was very shaken up after this incident. I called the phone number on the website to tell them how unprofessional and rude the technicians were, and the woman I dealt with was very dismissive. She told me that a manager would call me back, but 3 days later I have not heard from anyone. DO NOT BOOK THIS COMPANY!!!

Not thrilled with the outcome of the carppet cleaning. First, when i got a quote online it was…read moregoing to be around $120 dollars. When the gentleman arrived, he saw the 2 rooms we needed to have cleaned, we had a 5 pet stains needing to be removed. Becuase of this the cost jumped from $120 to $389. I've never had someone come to my house who whouldn't start until they received full payment. That's what happened yesterday. I was offended by this. I would NEVER have someone do the work then not pay them. The gentleman was here less than an hour. Got all the stains up but one. Which i'm not sure he even tried to clean. I think next time I will go with another company. Once again, not thrilled with the amount i had to pay and the quality of service we received.

Fair Rate Services - carpet_cleaning - Updated May 2026

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