I gave this company one star because it was a requirement for submitting the review, but actually, I would not give it any stars. Brows Cosmetic Tattooing is quite poorly managed and its business practices border on unethical.
I made an appointment for micro blading with Brows Cosmetic Tattooing the day before I was diagnosed with coronavirus. I usually schedule micro blading with a salon that is 45 min. from my workplace, so I was hoping to find a place more convenient to work. I was sick and out of work for two weeks. I returned to work 2 days before my scheduled appointment. Not only was I working overtime to compensate for being out two weeks, but I was physically and mentally drained. I still don't feel well.
The day of my appointment, I received a text saying that I had missed the appointment. I realized that I had inadvertently written down the wrong time and was profusely apologetic when I called the company immediately to ask if I could be seen later in the evening or the next day. The receptionist, who sounded harried and uninterested, said she would "get back" with me that evening or the next day. She never called me back. I called again two more times, left messages, but never got anyone to respond to my request. Four days later, I received a text message, with the opening line, "Hi love, after discussing with our owner, we consider your appointment a no-show appointment resulting in a forfeit of your deposit," which was $100. So, not only did the company take $100 from me without ever returning my phone calls, but they would require another $100 simply to schedule an appointment.
It's stunningly poor customer service to not even discuss this with me, especially since I was quite polite and apologetic and asked to reschedule. I understand that companies have policies, but I was sick and no one ever even returned my call.
I would never schedule any kind of a service with a company that conducts business this way. I was actually shocked that they would address me as "Hi love," which is so patronizing, particularly when no one would return my call. Either they are led by incompetent or unethical managers, or they simply don't care, but I think people need to know that there are much better companies out there for micro blading. read more