I have to share my recent experience at this facial center in BGC in hopes to prevent anyone else going through the same. When I searched reviews I saw some more negative ones here but unfortunately too late.
I had a microcurrent facial which is basically just exercise for the face and the skin 'expert' that assessed me before having it, guaranteed to me that it can be done on every skin type including sensitive skin. It felt like elastic bands snapping on my face over and over again for 20 minutes and I was concerned after it started and asked again 100% it's ok, as I saw my skin was getting red and they said yes 100% as some people have this daily and the redness goes in 5-10 minutes. When I finished I had broken capillaries all over my face. They have taken zero accountability about helping fix the problem. They had so many excuses too. Basically they do not know their equipment. The person seeing you before the treatment is NOT a doctor yet claims to know your skin. Even the doctors don't know their machines properly as I saw 2 doctors in their clinic after my experience and they both said different things, only one agreed this machine is not for sensitive skin, yet it was too late as I asked to see them after I saw the damage to my skin, and still she just said "sorry there's nothing we can do." Basically we scarred you and now you have to live with it. This is an operations and values problem as their process is so bad and they don't actually hold accountability for any problems, they just don't care. They charge a lot, try to sell you as many expensive treatments as possible and don't care about you when something goes wrong. Please BEWARE before going to this clinic. I wish I could go back and undo my experience but I can't and I'm left with red capillaries covering my face where the device was placed. I shared to their operations team in depth my experience with before and after photos, and that I think it's run poorly and they should think again about their procedure, and in fairness the girl I spoke to on the phone 'sounded kind, and friendly', yet still they chose to do nothing. When the management has bad values (caring about profit and not the customer), this will never be an experience you can trust. Horrible experience at this place and I wish this on no one! Finally, please be careful with in clinic microcurrent devices if you have sensitive skin! It seems like a harmless non-laser option but it's a nightmare for the wrong skin type. read more