I will finish my minutes and then take my business else where. I have bought several minute packages/lotion at the St. Albert Fabutan and find the girls that work there are lovely gals. The problem I have is with the owner. In April 2017 , Our son was having a destination wedding and we all thought it would be a good idea to do some pre-tanning so that we wouldn't be burnt for wedding photos. I suggested to my family that they should go to fabutan and start. 5 family members went and bought a pkg. My husband went, paid, and tanned for 8 minutes. He received a chemical burn/reaction so terrible that he had golf ball sized blisters on his body. He went and told them that he will not continue with tanning and if he could please get a refund. They said no, that is not their policy. He then said "ok well my wife tans here, can you transfer the remaining minutes to her", they told him that wasn't their policy either. He asked for the owner to give him a call or if he could get a number for him...The Owner DID NOT call back. Even when I went in to ask for the owner to call...nothing.
This is terrible customer service. My husband wasn't asking for anything unreasonable or difficult, just a little bit of customer service. I am actually very sad to have to take my business else where because I workout right beside fabutan and it was most convenient. But if we as customers don't take a stand and "vote with our money" then there is no accountability for customer service.
Across the street is a tanning-salon called sun u tan, I have asked around and have heard that they have changed owner ship and the new couple are super lovely and eager to turn the old reputation around. I've googled some of the reviews and since the new ownership people are giving it a 5*...maybe I can add to their "good reviews" :) read more