Review regarding Paid For Lifetime Battery Replacement. Staff were extremely unhelpful when asked to change dead battery in personal wristwatch. I was told to come back the next day for a job that would take 5/10 minutes. When I said I don't live local this didn't matter either. They said they were busy but the shop was empty and there were 3 of them standing around.
I left my watch initially but then went back to collect it 20 minutes later and was given it in an envelope which had ' WRITE OFF' written on it ?? All I wanted was the battery replaced which I had paid a Lifetime Guarantee for, not the watch written off !
BEWARE IS THIS A CON ??
Once again Braintree Store completely unhelpful and uninterested, I won't be recommending them to anyone. So much for Xmas spirit and putting yourself out for your customers. 0/10 for me and I will spend my money elsewhere at a quality jewellers. read more