I have been banking here since almost 20 years and their customer service & their fraud services…read morehave been the best I've encountered in my banking experience! Their fraud service has caught many unauthorized purchases and immediately contacted me. I love knowing where I bank has my back when thieves steal my card number or quickly shut my card down when I've lost them issuing me a new card in a very timely manner. I will never bank anywhere else!

I've been a client with BancFirst since 2004 in Stillwater. It was the only bank willing to set up…read moremy account the way I needed it for my disability payments & went the extra mile setting it up. There weren't any set up or monthly fees just the $100 needed to start an active account. Whatever branch I go to the staff is professional, kind, accommodating & quick. They are also very personable once you're established & have to go in often for whatever your banking needs are. They have many locations state wide & ATM machines in all of the Walgreens statewide as well, which is very convenient! I highly recommend this bank to all who want a peace of mind banking experience. They didn't seem to have a high turnover rate with employees despite being a state bank & I found it refreshing to see familiar faces.

Sadly, cannot recommend this bank or branch. My 94 year old…read morewidow neighbor tried to roll over a Certificate of Deposit that she uses to live on the interest. Jill, from Savings accounts, told her that the CD wasn't due for redemption and she would be penalized $438 for trying to redeem. My neighbor double checked her physical paper copy and confirmed it was a 12 month CD while Jill would not listen and insisted the computer was "right". We had to go to the bank, show them the physical copy, it took them 37 minutes to "figure it out", then the excuses began... Part time employee, data entry error, error recording duration and return rate, failed to make record copy, and so on. This episode does NOT reflect well on this branch, if not bank in general. Such sloppy, unprofessional record keeping; poor customer service & support, threatening to penalize a customer over their error, causing an elderly woman such distress and loss of sleep, is shameful. It all could have been avoided had Jill simply listened and worked with her. I recommend taking your banking and loan needs elsewhere. And if you are fortunate enough to have worked hard, saved your whole life to be ready in retirement by using Certificates of Deposit, ensure you keep accurate records, insist upon paper not digital records, and watch these folks...

Having a great experience with this bank, everyone has been helpful from having an actual person to…read moretalk to & help with account. Great rates & wonderful service, very patient & helpful with my accounts.

I had a great experience setting up an account that was very important to me with Cheri…read more She was fast, effiecient and professional and she has followed thru on everything. Refreshing

We usually bank at the Portland branch or the north May branch, but we've stopped into this branch…read morefrom time to time and have been treated with courtesy. Five stars

Been there several times tellers always nice and knowledgeable, clean and comfortable waiting area,…read moreI usually go on Saturdays so there is not much people.

I'd give no stars if that were an option!! Worst bank ever. Customer service is non-existent! No…read moredrive-thru, they NEVER answer their phone. I'm leaving for a local bank, A REAL BANK!! This one sux!

They charge you fees if you don't use your account, and then if you move out of state before you…read morefully close your account, they will keep charging you fees, and won't close the account. I've been trying to close this account for months, and now have had the account in the negative, because of the fees. It's ridiculous!! I guess they will have to keep the account in the negative indefinitely if they can't close it remotely. Don't waste your time and money with this bank. Stick with a credit union!

I opened a new account and had a 10-day hold put on the check I wrote to transfer funds. I received…read morea letter from Bank of the West 5 days later, making me aware of the hold. The funds had cleared my old bank within 2 days but they still would not release the hold. $175 worth of fees later, I called the branch manager of the MWC branch and explained what happened and that I live on a fixed income and I could not take a hit like this in addition to the fact that it was just wrong. He told me that he would have to talk to his manager and call me back. After a week, I called again and left a message for him. I never heard from him but thankfully there are people at Bank of the West that DO care about their customers. One is Tierre Wells and Iniki at the Contact Center. I had asked for a manager and Iniki asked if I would explain to her about my issue and after I told her, she asked if she could make her supervisor (Tierre) aware of my plight. They treated me with kindness, understanding and genuine concern and when I hung up, I was a very satisfied customer. If this review was about a branch manager not calling me back, I would have put 1 star bc you can't leave zero stars. Based on the two employees who treated me as a valued customer and genuinely took the time to assist me, 5 stars!