upstate did a great job cleaning the ductwork in our split level house. we just moved in and our…read morehome inspector had suggested that the ducts looked pretty dirty - like they had never been cleaned. We called and got an estimate. the crew showed up on time and were very careful to keep the dust and noise down. The results were amazing! They provided before and after photos of each area. A huge difference. i would highly recommend them.

The reason I am giving this a one star, is because the owner is one of the rudest women that I have…read morecome across. Be careful on what you tell them you need done, because they will definitely try to force you to get something done that does not need to be done. I had A leak around the base of my toilet, and I called them to ask and if they could come and fix it. I told them it was most likely the flange or the wax seal or both. And the woman very rudely asked me when was my last pump. Meaning when was the septic pumped last. I let her know the house was built in 1997 and as far as I knew it was never pumped. But we haven't had an issue so far thank God. And she's like well you need to have it pumped. I'm like well OK as soon as we get the money will have it pumped but right now we need the toilet done. She said it's if we want to waste money and having theI let her know the house was built in 1997 and as far as I knew it was never pumped. But we haven't had an issue so far thank God. And she's like well you need to have it pumped. I'm like well OK as soon as we get the money will have it pumped but right now we need the toilet done. She said that homes that have three or four adults living in it should really be drained every 3 to 4 years. And I said OK well right now all I need is my toilet fixed just to make sure that there's no rotten wood around the base because it was leaking for a while. And she said well I'm pretty sure that it's not the flange and it's not the wax seal it's the septic. I said well we're not having any issues with back up or anything like that it's literally just leaking around the base of the toilet. And she said well it's not the wax seal or the flange it's definitely the septic you need the septic done. And all of this was done within five phone calls. And she said that if we wanna waste our money having to pay double the charge because they have to come out twice well then that's our problem that's on us. I ended up making the appointment but I talked to my husband afterwards, and I'm like you know she was really very rude and I did not like her tone I did not like how she basically forced us to have to have the septic pumped or drained or whatever, and me being sick, we have a lot of bills and we just didn't have the money to put towards draining the septic at the moment. And even though we told her that you know will definitely have them come back around October to drain it she wasn't satisfied with that answer. So I ended up calling back the receptionist to answer it that every time we had exchanges, it was very kind. She was very very sweet. But I told her we're not gonna keep our appointment. She asked why I said well is there a manager or supervisor that I could speak to.? Because the lady that helped make the appointment was so very rude and just didn't seem like she wanted to do her job. And the receptionist said she's the owner. I was like well, she honestly seemed like she doesn't like her job. And if this is how she treats all her customers then she should not be in the customer service business industry. Because she really sucks at customer service. We ended up going with another plumber, and what do you think was wrong with my toilet??? Wait for it... Wait for it...WAIT FOR IT...... The wax ring was the only issue. The flange was in good condition the floorboards were in good condition and they said that yes they do recommend that we get the septic drained or pumped or whatever but as long as we're not having back up in our toilets or in our outback on the ground or whatever and we should be OK. They weren't trying to sell us anything that we didn't need. We did end up getting A new toilet only because we really needed one because the one that was leaking even though it was just the wax seal, it was also cracked a little bit on the bottom, so I really didn't wanna take a chance plus when he went to remove the toilet he couldn't get it off because of the way the screws were and it was so rusty and pick, that he ended up having to break the toilet to get it off lol. But not before he ate let us know that we most likely are going to need a new toilet and I said absolutely go get one.So they will be getting our business from here on out and definitely never will we ever go with rotor rooter again unless it's absolutely 1000% necessary. There are other plumbers that will do septic and the they will be who we will go through. So any customers in the Tri-County area Saratoga County Warren County Washington County New York, if you want to go through Roto rooter, just know that the owner is the woman that you will be talking to about making the appointment on what you need done and stuff, is an extremely rude lady. And she will try and get you to have a service done that you don't need done right at the moment.

We called to have them come because our septic was backing up, but we just had it drained a year…read moreago. They said they would call us when they were on their way. As they were getting close to our house, on that call the first thing they asked was: Can you pay me? My husband told him to get here, do the job and then think about payment. That should have been a red flag. He looked through the septic and told us the pipe from the house to the septic was broken. He cleaned out the pipe so that the water would run and he was done! Said he didn't repair pipes (which is part of the septic repair) and would give us the name of someone when he returned to his office. He wanted $400 because he used a camera in the pipes. He never called us back with a referral and there was no answer when my husband called him numerous times. STAY AWAY!

My husband and I stopped by here yesterday to test a couple vacuums out. Vicky was very…read moreknowledgeable and personable! We weren't sure what to go with but she sent us home with a brochure that had all the prices and information we needed. When we make our final decision we will definitely be purchasing from here!

fantastic service and very friendly and knowledgeabl. and they fixed my vacuum for free (!) even…read morethough it was no longer under warranty and I didn't purchase it there

The service was clean and fast. The personnel were very professional and willing to explain the…read moreprocess and went above and beyond to keep everything in its place and clean after they were done. Even though the price was a little high for what we had done, I would recommend this company to my friends.

Cliff was exceptional! This company is a pleasure to work with! We found Cliff to be very…read moreprofessional, knowledgeable and detail oriented! His pricing is very fair! We are very happy and would highly recommend Cliff!

Our refrigerator stopped working on July 3rd and we called In Home Service and Sales that…read moreafternoon. We made an appointment for the next week. The day of the appointment I called and left a message about an hour before our window to verify I had the time right. Our window came and went and two more phone calls went unanswered. I finally got a call back about three hour after our latest appointment time and the owner didn't even remember talking to me. He was polite enough however questioned if I had the right number for the company I booked; he later found my appointment in his book. We just went and bought a new refrigerator.

Scott was excellent ! - He fit us in to his schedule to repair our fridge and waked through step…read moreby step what he was going to look at before he started. Then he showed me step by step what he saw and how and showed me how to look at issues if there are problems down the road - I got a repair and lesson at the same time - very awesome - jw

When ServPro trucks show up with the logo "Like It Never Happened" they aren't kidding. I had a…read moreseptic tank back up and I had a real shi**ty mess on my hands. My local guys couldn't do the job & thankfully having me the number for ServPro. At first, they said they couldn't get here until THURSDAY (this happened to be Friday afternoon). I explained my nasty situation. Gabrielle said she'd call me right back. I thought I'd never hear from them again, but sure enough within 15 min. I got a call saying that a crew would be at my house at 6:00PM!!! With a massive show of cleaning force 4 highly experienced and very nice guys showed up; donned hazmat suits/gloves/respirators and went to work. They were here until 10:30...on a FRIDAY NIGHT. They did an amazing job. They came back every day to check on the equipment they left here to dry the place out. By Tuesday the equipment was gone & our house was spotless. I've never met a more professional bunch in my life; and I'm old. I'd recommend John Flood and ServPro any day of the week.

We had a pipe burst on our third floor, causing damage to 3 floors of our home. John, John and team…read moreat Servpro have delivered high class service each step of the way. I highly recommend Servpro!

I used Bartlett for a full house siding replacement and the job went well and we loved the…read moreresults...4 months later a huge branch broke off a pine and damaged 36 pieces as it scraped from my roof line to the ground...I was worried that the price would be outrageous...but Bartlett to the rescue....Fred sent 3 Guys and fixed the mess and only charged me peanuts as they respected me as client...I so appreciated that....I also had a door contractor fail to show on another property...so I called Bartlett and even tho it's not their specialty...they helped me choose the right door and installed and finished it....I loved the work they did and how Fred took well care of me long after the big job finished...Thanks Fred

They. Ever return calls takes forever to have them come and finish job. Must of called them a dozen…read moretimes to finish job which they never did. Don't hire