I normally don't write reviews, but after reading the one accusing Cisco and the front desk staff, I genuinely felt compelled to share what I witnessed because I happened to be at the gym during this entire situation. I've been coming to this EōS for several months now, and one of the reasons I continue coming back is because the staff has always been friendly, welcoming, and professional. Every time I check in, I'm greeted with a smile, and I've never had a negative experience. That's why the review I just read honestly surprised me. From what I saw, the husband came in with his wife and wanted to bring her in as a guest. The employee at the front desk politely explained that his current membership didn't include guest privileges. There wasn't any attitude or confrontation whatsoever. The employee calmly explained the options, answered the member's questions, and even helped him upgrade his membership right there. Everything seemed completely normal, and the husband didn't appear upset at that point. After they entered the club, I noticed the husband walk back toward the front and then leave the building while his wife continued working out. A short time later, one of the employees politely reminded him that guests have to remain with the primary member and that if he was leaving the building, his guest couldn't stay inside by herself. Again, there was no yelling, no disrespect, and no scene. It was simply an employee enforcing what sounded like a standard guest policy. What the review leaves out is that the staff didn't immediately stop the wife from working out or force her out of the gym. They actually waited several minutes before saying anything else, clearly giving the husband an opportunity to return. Even after waiting, they approached her respectfully and simply asked her to wait in the lobby until her husband came back. She wasn't escorted out of the building, embarrassed in front of everyone, or "kicked out" like the review claims. She was asked to wait in the lobby because the primary member had left. The husband didn't come back for quite a while. When he finally returned, that's when the situation escalated but from what I witnessed, it wasn't because of the employees. He immediately started calling Cisco names, accusing him of being a scammer, and saying he had kicked his wife out, even though that's not what I had just watched happen. Throughout the entire interaction, Cisco remained calm, professional, and continued trying to explain the policy instead of arguing back. I think people sometimes forget that front desk employees don't create company policies they're simply responsible for enforcing them fairly for everyone. If staff start making exceptions for one person, then everyone expects an exception. Whether someone agrees with a policy or not isn't really the employee's fault. I've been a member here long enough to know this staff genuinely cares about the members. They're always respectful, helpful, and willing to answer questions. In my experience, people usually only take the time to leave reviews when they're upset, and sometimes those reviews don't tell the entire story. After witnessing this firsthand, I can honestly say the review blaming Cisco does not accurately reflect what happened. I wasn't planning on ever writing a review, but seeing someone publicly criticize an employee who was simply doing his job the right way didn't sit well with me. Cisco handled the situation professionally from beginning to end, and I hope management recognizes that not everyone who was there saw the incident the way that previous review describes. I believe the other employees name is Kaiya ! Shout out to her as well for her deescalation skills read more

Went in today as a guest to see the gym and get a good workout with a friend. Unfortunately couldn't make it past the front desk. The General Manager was rude to say the least. The way he spoke and demanded that a tour must be taken was not very inviting. When I said no thank you.. he replied. You have to take the tour.... That's when things went south. It was not what he said but how he said it. I don't understand how someone in that position could be this ignorant to how they treat others. Specially potential clients. I asked for his manager.... I was shocked when he grabbed his name tag and flaunted his "general manager" tag. While he smirked .. but don't believe me. Go try them out. read more

When it was Golds it was 10/10, now since it's EOS it's trash. Steamroom hasn't worked since the name change, they just slapped an "in repair" sticker on it and don't do anything (because they're trying to save money on the water bill). Also someone needs to pay the WiFi bill because it never works anymore. Since the gym is underground there's no phone connection. I thought about bringing spectrum out to install a line for the other members. EOS is too cheap to get good WiFi. Only one of the 2 water fountains works and it's HOT. It's like they're cutting corners on the electricity bill and the water bill. The customer service is cool. Weights are cool. EOS as a brand is terrible. read more

Located on the corner next to Dick's Sporting Goods, tacked onto the side of the Northridge Mall, sits a seemingly quiet entrance to one of the biggest, well equipped gyms in the valley. 14 barbell racks, plenty of machines/benches/cables/free motion equipment, a sled push area, a giant yard, 4 massage chairs, a sauna, a steam room, abs/glutes area, cycle room, and the regular plus specialty cardio machines. On the flip side, there's a "Lux" room for high end members that would be better suited as a booty builder room. All they'd have to do is make the booty room "Lux" and half the gymrats would make the switch. The other locations have mats hanging by the yard, this one you have to ask the front desk. More booty builder equipment would be nice. Simi valley location got a new booty room and it's AMAZING. There's a heavy bag area for boxing and two smith machines. The staff here is stellar, honestly they feel like family now. They're all fit, knowledgeable, and respect the work. It's refreshing. Solid gym, solid people. read more

EōS Fitness - Barbell rack - Gyms Near Me - Northridge, California

Worst customer service ever I have been a member over 3 years it went to shit after it became eos golds was amazing customer service was better everything worked after eos took over it went down the hill and today I forgot my card and they wouldn't let me in they told me I have to get an app and make an acc and I told them I don't want your app on my phone just let me in they refused to let me in with out getting there app so I canceled my acc and left will get a membership with another gym and will never go back to that place read more

I have been getting "service fees" after they charge me my monthly fees so my membership went from $29.99 to $44.99 with out notice and reaching anyone online or even on the phone seems impossible I have this going on for the last 3 months. So basically stealing is part of the membership agreement. You guys are robbing people. Besides the bathrooms always leaking and out of service, those are hazardous conditions to have in a gym full of people who choose to give their money to you. Do better or are you charging members for maintenance fees on your poorly designed plumbing system? read more

I've been going to this gym a little over a year now and I'm definitely at point of cancelling my membership. The wifi almost never works, the bathrooms are always messy and the water pressure is terrible, the turf smells absolutely horrendous, machines are constantly broken and never fixed, placards are missing, and I do not believe they promote a healthy gym culture whatsoever. I've had an increased amount of catcalling over the past few months and inappropriate lengths of staring from men at this gym (including one of the trainers) to the point where I'm no longer comfortable coming here. Why is the only GOOD hip thrust machine been broken for over a month??? The gym is so completely overcrowded it takes more than an hour to complete a workout. And the cardio machines are no better, there's always a handful broken. The gym itself is a mess, weight discarded everywhere, and not enough stacks to keep them compiled SAFELY and neatly. There's been numerous times I've seen leaks from the ceiling and the ac has been out multiple times before for HOURS!!! read more

It's been a while since my last review of this Gym. It's very disappointing that this gym continues to just not care. Sink faucet and soap dispensers not working for over a month. Lockers broken from the inside. Bathroom stalls not having toilet paper... read more

I had every intention of checking out this EOS location and potentially becoming a member, but my experience at the front desk completely changed my mind. I downloaded the free one-week pass and, unfortunately, had to leave on a work trip before I could use it. I returned exactly one week later and stopped by, believing I would still be able to use the pass since I had never actually visited an EOS gym before. Instead of working with me or showing any flexibility, the supervisor, Cisco, immediately insisted that I would need to purchase a $40 day pass. When I explained that I had been out of state on business and had never used the guest pass, he claimed the computer showed that I had visited another EOS location. That was impossible, as I was in Mississippi on the date he referenced. What was most disappointing wasn't the pass issue itself--it was the way the situation was handled. There was no attempt to understand the circumstances, verify the information, or find a reasonable solution for a potential new customer. The conversation escalated to the point where Cisco stated that he was "denying me service" rather than trying to resolve what appeared to be a misunderstanding. First impressions matter, and this was a terrible one. A gym that values customer service should be willing to listen, investigate obvious discrepancies, and treat prospective members with respect. Instead, I left feeling dismissed and unwelcome. Needless to say, I won't be paying for a membership here, and I'll be taking my business elsewhere. read more

Very disappointing experience with the management at this location. I signed up through the EōS Fitness website for a free day pass because I wanted to try the gym before becoming a member. I drove about 5 miles from Canoga Park specifically to come to this location. When I arrived, I spoke with Jason, the manager, and was told I had to pay $40 because I came from Canoga Park. I explained that this is the closest EōS location to me and asked where I was supposed to use the free pass. Instead of helping me or giving me a reasonable explanation, he told me that another EōS location is opening in Canoga Park next month. That doesn't make sense because I was there to try the gym that is currently open and is the closest location to me. If there are restrictions on the free pass based on where someone lives, that should be clearly explained when signing up online. My biggest issue was not even the $40--it was the way the situation was handled. As a manager, Jason could have been much more helpful and professional toward someone who was considering becoming a new member. I drove there specifically because I wanted to give EōS a chance, but this experience made me reconsider joining. Very poor customer service from management. read more

I signed up for the $29.99 membership at EOS because Albert specifically told me that this pass included access to the small secluded room so I could have my own space to work out. That was the main reason I agreed to pay more instead of just getting the basic membership. Come to find out, the reason I've constantly needed help getting into that room is because my membership doesn't even include access to it. Now I'm being told I would need the $50 membership instead? That should have been explained clearly from the beginning. Mind you there's no $50 membership on the website, but that is what one of the employees at the front desk told me. The $29.99 membership honestly feels pointless if it doesn't include the feature I was promised. This was completely misleading and feels like false advertising by Albert. On top of that, the sauna and steam room smell really bad, like moldy and not properly maintained. For a gym charging these prices, cleanliness and transparency should be the bare minimum. At this point I'm honestly thinking about switching to Crunch instead. Very disappointing experience overall. read more

I've been going to the gym for over 6 years , started at the TO golds and ended up over here after moving. It's so funny how I pay a premium price for the most expensive membership and it feels like half the machines are always broken. Specifically the stair master. At least 5-7 treadmills have been broken for god knows how long. Bathroom is constantly unstocked or dirty. The staff at the front desk (the girl employees , not guys) love to stare me down for some reason when I come in. I never had any of these experiences at the Thousand Oaks location. Also don't even try to get a spot on any cardio or ab machine after 4pm. Half are broken and the rest are taken. Super weird experience every time. I stick to going in the early mornings around 6 hoping there's a stair master that's not broken and seat covers in the bathroom. Lol. read more

Not that Golds was great but somehow EOS managed to make it worse. After smelling the turf I had to ask the staff when was the last time it had been cleaned to which the girl at the front desk replied, "probably never." As a grappler I feel compelled to report this as a health violation. Came in the next evening and both the sauna and the steam room were broken down. Final straw was this morning. I've been working out at this location for years and seen all kinds of stupid, rude, and outright dangerous situations but as an experienced lifter and former collegiate athlete I practice good gym etiquette and keep to my myself. This morning during my 5am workout before work a staff member directed me to do wall balls against the structural support columns in the open gym area instead of the wall specifically designed for doing wall balls because it was "too loud." Gyms in the valley aren't great but EOS just took this one to a new low. read more

Very disappointing experience at this location. We came to activate a valid 7-day guest pass, and my friend brought her real ID that matched her name and photo perfectly. However, we were denied entry simply because her ID said "North Hills" instead of "Northridge." North Hills is literally a neighboring local area, so this policy made absolutely no sense. The pass only states that a "local ID" is required, which she clearly had. The staff offered no reasonable explanation and made the situation feel extremely arbitrary and unwelcoming. If there are restrictions by city, they should clearly list them beforehand instead of wasting people's time. Very poor customer service and disappointing first impression. read more

Still charging me when the worker said it's been cancelled over a $1 trial membership. Emailed the manager of the establishment, no response. I'm going to Here's what happens when you reach out to customer service. We have received your request to cancel your membership, however, it was already processed. At this time, your account has been set up on a pending cancel status. Before your account can be cancelled, you are responsible for a 30-day written request (this has been fulfilled via your email) and any payments that fall within that time period. Your final payment will draft on March 30th, 2026. Also you are responsible of December, January and February. You will have club access until April 29th, 2026. Please remit $94.96 to the address listed below to finalize your request. If you prefer you may visit our website below or call our customer care center at 1.888.827.9262 to make your payment. ABC FINANCIAL, cannot waive any billing as we are a third-party company, and doesn't exist any records about previous cancellation request. Customer Care Offline Processor ABC Fitness Solutions, LLC. Customer Care: 888.827.9262 Email: customercare@abcfitness.com Website: www.myiclubonline.com Mailing Address: ABC Fitness Solutions P.O. Box 6800 Sherwood, AR 72124 I want you to think I'm bluffing but first I'm going to file a complaint with the attorney general for fraudulent billing, refusal to cancel memberships and deceptive practices. If that's not enough I will contact the department of consumer affairs and file another complaint as well. Then the better business bureau, the federal trade commission, then I will reverse the funds with my bank. I WILL NOT PAY 96 that was a $1 membership trial and that the employees of this gym said it's been cancelled already in my face. YOU HAVE BEEN WARNED. And whoever this is marcus.neal@eosfitness.com Supposedly management with no response after my detailed email. Take a look at these screenshots, it's no secret these people at the gym are shady. read more

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They have a thief problem!! A member it's opening the locks in the dressing room and stealing. It happened to me and at least 2 more members on 9/26/26. I know it is not the gyms fault but I do not recommend to bring anything valuable and leave it in the lockers. Obviously the thief are members and if happened once, it would happen again and again. Also, the steam room it's been down for months now and the sauna for a few days now. Thinking on canceling, I don't feel good thinking there are thieves around there just waiting for a chance to robbed you. Yesterday was my pants with my wallet, credit cards car keys and cash, tomorrow could be a cell phone when I turn around. read more

been going here since it opened and always loved it. I needed to upgrade to Lux because I wanted to go to the Hollywood location too. but the lady down at Hollywood tried to get me to get the highest tier. Rich from the Northridge location helped me out with the actual tier i needed. much thanks bro read more

Best gym atmosphere I've been around. Great machines and good people. The staff is polite all the time

BEWARE!!!! This place is a scam. They keep charging my credit card for personal training services that I never asked for! I have been asking them to cancel and refund these charges 4 times now. Last time was on Dec 17th, I went in there and talked to a guy named Angel. See the picture! And they charged me again on December 18th!!! Unbelievable! Do not give them your card! You will have to pay for the rest of your life! read more

EōS Fitness - These guys have been scamming me! Trying to cancel and get a refund from these guys, no success yet. - Gyms Near Me - Northridge, California

I started with this gym in April 2022 when it was Golds. Since the EoS buyout the quality of the gym and equipment has gone downhill so fast. The place has become so filthy that fungal infections are spreading. I say just avoid this place. then on top of it, it cost $110 to cancel my membership!! read more

I don't usually leave reviews, but I felt this experience was worth sharing. I visited this location because I was interested in joining with my daughter as a way to work out together. My Pilates membership at another studio was ending, and since my daughter isn't old enough to join there, I started looking at other options. I saw that EOS advertised a 7-day free pass, so I thought it would be a great opportunity to see whether the gym was a good fit for both of us. When my daughter, my sister, and I visited, we were told we could not receive a free pass because we do not live in Northridge. The sales representative told us to find a gym closer to where we live. Because this surprised me, I decided to verify the terms and conditions and it does not mention geographical boundaries. Later I was at the mall and tried to to get a free pass with the QR code and was able to obtain a free pass without any issue. No hard stops about residency or geographical boundaries. I also called the Northridge location and asked whether someone had to be a Northridge resident to use the gym or receive a free pass. The employee I spoke with told me that residency in Northridge was not required and that people from other cities are welcome. Based on those conversations, I was left confused about why we were denied a pass when we visited. I also reviewed the advertised terms and conditions and did not find any mention of a residency requirement or geographic restriction for the promotion. The experience left a disappointing first impression because we were genuinely interested in joining. read more

I've been a member for a long time and have never had an issue bringing a guest--until this visit. From the moment we walked in, the front desk staff member, Fabrice, was rude, presumptuous, and unwelcoming. My guest was given an unnecessarily hard time while signing in, despite following the normal guest process. Fabrice immediately assumed my guest had previously been a member because someone with the exact same name had an account in the system. Instead of calmly verifying the information, the situation was handled in a way that felt accusatory. It was also made to seem like he was doing us a favor by "allowing" my guest to come in, even though he was legitimately attending as my guest. After further inspection, it became clear the account belonged to someone else entirely--the photo on the account didn't resemble my guest at all. The assumption was incorrect and avoidable. The interaction left both of us feeling uncomfortable, unwelcome, and racially profiled. Very disappointing experience. read more

Nice clean gym... the steam sauna is great ... plenty of machines ...ample parking ... great location

Let's start by saying how great my experience here is as a member. 1. Shout out to Richard, the manager; he is a great person who helps me with my needs and wants as much as possible. 2. The front desk staff is highly dedicated and friendly. Shout out to Kai and Reid for helping me when you are there. 3. Shout out to my personal trainers, Vanessa and Everest, the most knowledgeable and awesome trainers who push me beyond and to my limit. They encourage me, therefore, to meet my fitness goals easily. They are also accommodating when it comes to scheduling personal training sessions. 4. Shout out to the group exercise instructors who make the gym enjoyable and push us to work harder. AJ, Corey, Maureen, and Tina. If you have a chance to take their classes, you should. Their classes will change you. Overall, this gym is great and will change your whole life experience. A membership here, you won't regret it. read more

I've been a loyal EŌS Fitness member for over four years, and throughout that entire time my membership has always been in good standing. I've consistently made my payments without issue, which is why my recent experience was disappointing. Due to an expired credit card, a payment did not go through. I fully understand my responsibility to update my payment information and make the necessary payment. That said, I was surprised and frustrated to receive multiple phone calls on a Sunday morning regarding this matter. While I appreciate proactive communication, repeatedly calling a long-term member on a Sunday morning over a payment issue feels excessive and inappropriate, especially considering my consistent payment history over several years. A text message, email, or notification would have been far more respectful and sufficient. I value EŌS Fitness and the facilities, but I believe customer communication--particularly with loyal members--should reflect professionalism, discretion, and respect for personal time. I hope this feedback is taken constructively and used to improve how situations like this are handled in the future. This experience left an incredibly bad taste in my mouth over new ownership read more

I enjoy EoS. The staff in this location is great! As in every EoS I walked in so far. This is not a new year resolution for me, it's a lifestyle of seeking improvement and health. Dealing with chronic pain from an accident when I was in my late teens I seek untraditional workouts and my idea of fun is not holding metal all the time. I like the variety and diversity of EoS. Find your spot claim your space, there are activities for everyone. read more

BS gym closes at 7pm on the weekends. Do not get a membership here. It is always packed and poorly maintained. Come over and ask for a tour to see for yourself. read more

Terrible! Don't even give it a chance. You will be created by a worker mine was ALBERT and they will immediately push the membership on you and state "you can cancel within the first 30 days, just call and it's a click of a button". I went 2x and their machines are terrible the weights are a mess no one wipes their machines, cleans. When you try and cancel, they'll give you an email a phone number never works. They tell you to call the manager or email her name being SOL but she never responds to her emails or phone calls. They'll tell you the location she's at and she's never really there so I called this morning and spoke to a worker named JAKE and when I explained what was going on, his response was " Oh, I hear that all the time. Sorry it is a process. Good luck". Overall, very disappointed with the gym the personnel that works there, and the overall experience would not recommend. I also work out at Planet Fitnes and it's summertime with all the kids and I would still prefer to be there than ever step foot in an EOS again. read more

I like coming here but they need wayyyyy more attachments for the cable machines and more dumbbells in the grass area. Especially when this is a busy gym. read more

There are a few things to comment on. First, the photos provided by the business are misleading and do not represent this location. The largest contributing factor to my rating is that basic equipment is kept inaccessible at the desk unless you surrender an ID, and heavy usage items like dumbbells and platforms are degrading without maintenance. Needing to go to the front desk and wait for handles every time you want to use cables means that you end up waiting repetitively all throughout the gym, even in the private areas marketed as a higher membership amenity. EOS markets itself as low cost, high value - and many locations likely are. This specific location is an anomaly of bad policy and slowly deteriorating equipment. read more

Extremely disappointing experience with the front desk sales team. We saw an ad for a free pass, scanned the QR code, and drove out with family to check out the gym, only to be told at the desk that the pass didn't apply to us because we don't live in Northridge -- a restriction that was nowhere disclosed in the ad or its fine print. If there are city restrictions on your promotions, put them in bold print so people aren't wasting their time and gas driving out for nothing. Before we were even helped, I watched one of the sales reps look over at us, whisper something to a coworker, and then come over with a noticeably dismissive attitude toward my sister. When we asked about the pass, he told us maybe you guys should try to sign up at a gym in your own city- which, aside from being false advertising, was just plain rude. We never even got the chance to see if the gym itself was a good fit because we couldn't get past the front desk. Between this and the Yelp reviews I'm now seeing, plus the fact that the place wasn't even busy when we visited, I can't recommend giving them your time. Following up with corporate about the false advertising. read more

I signed up at EōS Fitness Northridge and sat down with the fitness manager for a body composition scan, which led into a conversation about personal training packages. I was sold a bundle of 12 sessions for the discount -- never told it came with a strict no-refund policy. I used the gym once, got sick right after (locker room is my best guess), and never went back. Around the same time I had to relocate out of state for a family emergency. When I went to cancel, I found out about the no-refund policy for the first time -- after already paying $500 for a service I never touched. I emailed the Operations Manager, who asked a list of questions to "look into it." I answered every one in detail. That was over a week ago. Total silence since. If you're considering training packages here, ask very specifically about refund terms before you sign anything -- they won't bring it up themselves. read more

Fabrice is lowk a scammer, so many caveats they don't tell you about when signing up and trying to cancel. Also a very crowded gym. You're paying for inconvenience. read more

Richard did a fantastic job guiding me through the process and showing me the benefits of a better life style.. One of the best decisions Ive made last year.. Thank you Richard read more

Ever since it chanced from Gold's Gym it's the worst gym ! You're better from going somewhere else. It's not clean over crowded The staff is rude you call to speak to a manager they never ever return your calls. Be careful with your billing they charge ridiculous late fees. If I could give it less then one star I would. read more

I am new to the area and I looked for a new gym nearby. I was pretty excited that EOS offered a 7 day pass. I signed up, input all my information and I received a text message with my pass CONFIRMATION!. The gym is 20 mins from my home but I'm excited to drive there, check out the gym, work out and most likely sign up. I got to the from desk, showed my APPROVED pass and she asked me for my phone number. She said she cannot let me in because I had a membership with them or golds gym in the past. I told her that it's been more than a year (website states that in order to get a pass it has to be more than a year). So I was not able to get in unless I speak to a manager. Manager won't be there for another hour. I drove 45 mins back and forth, took the time to sign up. I read the requirements and I get there to find out I cannot workout. Terrible service ! read more

I've been coming to this gym long before it became EOS, and I currently hold memberships at three other gyms because I enjoy training in different environments at different times. Today was genuinely one of the worst experiences I've ever had at any gym -- and that's saying something. Aside from how overcrowded it has become, the lack of basic gym etiquette is out of control. It honestly feels like half-off flyers were handed out to a local high school. Groups of teenagers were occupying three to four machines at a time, telling others they were "using them," even when they weren't actively working out. This is especially frustrating considering how limited the equipment already is -- to the point where members are required to leave their IDs just to borrow a basic cable handle. This environment has officially made this my least favorite gym in the Valley. Today was the first time I've ever come close to getting into an argument with another member over equipment scarcity and immature behavior. Management seriously needs to address overcrowding, supervision, and basic gym etiquette. A gym should be a place to train -- not a daycare where no one is held accountable. read more

The workout experience was disappointing. Since the management change, the atmosphere hasn't been the same. Fabrice at the front desk was so rude. I really miss the friendly and supportive staff from Gold's Gym. read more

They've been missing a bunch of weights between 10-35lbs for months with no sign of them replacing them. They're also missing a bunch of single handles for the cable machines and the only way to use them is to trade your ID and borrow some from the front desk. Really Annoying. The decor was better when it was a Golds gym. EOS is just lame. read more

If you are looking to enroll at EOS Fitness, I highly recommend you speak with Rich Bueno for all of your needs. He is knowledgeable, competent and detail oriented. It was truly a pleasure working with him. I thank him very much for his expediency. read more