Canceling my membership at EōS Fitness Lutz Harpers Run/Ballentrae has been unnecessarily frustrating, and the general manager's lack of communication has made it worse. Before successfully canceling online, I tried contacting the club by phone and email. My written requests went unanswered, and I was told by phone that I had to come in personally to cancel, despite written procedures allowing cancellation by email. When my cancellation was finally processed, I paid $91.78, including a $64.19 annual membership fee, monthly dues, and a processing fee. I requested a review of those charges and explained my medical circumstances, and that being charged an annual membership for the following year made no sense. To its credit, ABC Fitness Solutions (parent) customer care responded promptly, reviewed my concerns, waived the annual fee, and confirmed a $64.19 credit on my membership account. However, ABC explained that the club had collected the payment directly and would need to issue the actual refund to my card. That put the matter back in the hands of the same general manager who had been copied on my original correspondence and had not responded. An account credit on a canceled membership does me no good. The money needs to be returned to the card that was charged. As of this review, the $64.19 refund remains unresolved, and I have received no response from the general manager. I am requesting only the annual fee that ABC already agreed to waive. Members should not have to chase management repeatedly or consider a credit card dispute to obtain an acknowledged refund. Customer service includes how you treat people when they leave, and this location has fallen well short. read more

This is the best gym in the area! It has everything you need: weights, machines, squat racks, pool, hot tub, movie room, outside section, massage chairs, child care, etc. All of the equipment is well kept up with and broken machines are quickly repaired. It is well kept up with and doesn't have that gross gym smell. There is always staff cleaning throughout it the day. Even though it's been open several years now, they still add to it and make improvements so it is well taken care of. There are all types, levels, and ages of people who come so no one should feel out of place The staff in the mornings and afternoon are extremely friendly. Always welcome you with a smile on their face and are very helpful. My only recommendations for improvement are that the equipment could use a deep cleaning more often, and there is no airflow in the squat rack corner. It gets very warm and stagnant so a fan would be useful. I used to go to the Eos on Ehrlich but that location was not kept up with and very dirty. It is worth driving a few minutes longer to go to this location. read more

See all

Came here to use the pool because my usual EOS location's pool is under maintenance. I went on a weekday around 1pm so luckily I got a lane to myself. The water was a bit too cold but once I started swimming, it was okay. The lockers were clean and the showers were nice. The pressure of the showers could be better but at least it was clean. I love how they play spa music.. it felt like I was in a spa and not a gym lol. The rest of the gym area looked very crowded though. Parking lot was also packed but still plenty of spots left. Overall, no major complaints, but that's because I use the pool and not the rest of the gym area. read more

EōS Fitness - Gyms Near Me - Lutz, Florida

This is the Costco of gyms. Prepare to spend more time waiting for a machine than working out. The classes continually fill up and they don't track or penalize no-shows. The sauna sucks. It doesn't help that people are constantly coming in and out. People lay down in the sauna. Like what? You aren't the only person in here. But that's the kind of people this gym attracts. You would've never seen something like that at Life Time when it was open. The personal trainer who gave me a free intro session cut it off halfway, claiming my safety was at risk when the simple fact is that I was perfectly healthy but prepared for an introduction to personal training, not a 1-1 HIIT session. Oh and good luck canceling your membership. You basically have to give 60 days notice despite the contract stating 30 days. And if you later decide to rejoin, you will be faced with having to pay the initiation fees and any regularly charged annual fees AGAIN, regardless of whether or not you paid it within that same calendar year. Can't forget the parking situation! Parking is so horrible, you'll spend more time circling the lot looking for a spot than you will finding a free squat rack. The only thing this place is dedicated to helping you lose is your sanity and your money. Avoid this overcrowded, low-quality headache and thank me later. read more

Love this place the staff are amazing! Been coming since it opened it's busy here but the people are awesome. Parking is sometimes a challenge during peak times but it's worth it read more

I've seen a lot of negative reviews on here but it seems like these are all people who go at night because I haven't had any issues when going in the morning or afternoon. The staff is always friendly when I walk in and it's not too crowded. It is difficult to find a parking spot around 10/11 am when the classes start but the gym itself is spacious and not over crowded. There are always machines open. Turn around time on fixing machines is really quick. I've never seen a machine out of service for more than a couple of days. There's almost always someone vacuuming when I'm there so it's kept clean. They do need to enforce re-racking weights and wiping off equipment more. I've seen EŌS trainers leave weights on after training their clients. Definitely recommend. It's also a lot nicer than the one on Ehrlich read more

Great gym, all the bells and whistles and well maintained!! Easy to enroll, cost is very reasonable and can cancel at any time-but why would you! read more

I would only say this, TONYA does an amazing job making sure this place is clean! This must be the only gym I've ever seen this clean at night. Bathroom, machines and floor was shinning. I literally had to stop my workout to get her name because she does an awesome job! read more

EōS Fitness - Gyms Near Me - Lutz, Florida

Nice gym , clean equipment . Jack has helped me a lot with exercises and he's a great coach

The gym itself is great. Lots of equipment and pretty much everything you need. The staff is friendly. Parking is a total nightmare unless you go on off hours. It doesn't matter if I go after work or on weekends. People are circling the parking lot waiting for someone to leave. People park at the ends of the aisle in what is not a space. This seems to be a theme with EOS as the location on 54 near the outlet mall has the same issue. read more

I want to give the best class of Zumba, I have taken several teachers classes in EOS BUT Jennifer Dibbs Is one the best dance teacher. Can not add review in app. so pass it to teacher and in Eos read more

Anela's coaching has been very helpful in achieving my fitness goals. She actively challenges me to not only achieve my goals, but also to take those to a higher level. She always makes me feel at ease with everything I'm doing at the gym. Anela is very professional, personable, and friendly. I highly recommend her for anyone, no matter what his/her fitness level is. Thank you Sadhana read more

Recently was met at the front by cassidy and edwin. Tried creating an account and was given rude service. Watched them whispering about me. And have heard from mutuals that edwin has also given rude customer service to other girls. And cassidy being blatantly rude to my face and my friend. Such disrespect treatment at a gym in my community. read more

Like everyone on here with their reviews, it is TRUE!, this gym is way overcrowded and there's bunch of young, high schoolers just standing and hanging out being super loud. They just need to workout and get off so others can use the machine too! When you walked in day or night, it's super crowded and it's loud like going into a cramped small stores. For the hot sauna in the women's room, it literally said to take off your shoes when going inside there, but every women going in there with their shoes on! They're too dumb or careless to follow a simple rules. Their shoes are so dirty that you can see black shoes print on the wood seats! Good luck finding parking space! read more

This gym has everything you need at a very reasonable price. It is clean, well maintained, and staff is friendly. It is very busy...so choose your time to go wisely! I find weekends to be fine, and morning and afternoons fine. After work, around 5 pm during the week seems to be the busiest. I started with personal training and enjoying that. Best price I have seen for this service. Communication to get things up and running was a little rough, but it got worked out. read more

I love this gym! They have an outdoor area that's perfect for workouts in the fresh air. It's always clean and well-maintained, and they offer a great variety of equipment to suit all fitness needs. Highly recommend read more

So me and a friend have been going after 9 pm oince they have opened. I would definitely say that it being recently opened its a lot of people, even at night.. Mostly it's younger individuals just hanging around, not really getting on anything but making this the hangout spot. And if you have the black pass don't expect towels. For some reason they are either not cleaning them or keeping in front and not telling you. They definitely need someone else in front. The woman they have up there doesn't want to be there; and she clearly shows it. With not being engaging or informative. read more

This gym is advertised for all ages, I am a member through Silver Sneakers. The gym is beautiful and has just about everything, but most of the clientele seems to be very young.Ive been going to the gym for over 50 years and have tried to get along with everyone. But many of the young ones here, are very disrespectful. I had an altercation today and went to find the manager and the manager came and talked to the young couple and told me they'll only be ten more minutes, no mention of gym courtesy was discussed at all, and I felt like I did not belong there at all. The manager is probably in his twenties and the kids were teens., kids leading kids. Unless someone on a corporate level addresses this with their team, Seniors will feel disenfranchised and stop coming. In short, all people need to be treated respectfully. read more

Membership prices posted online are not accurate. You will be overcharged & receive no customer support. If you don't pay it will be automatically be sent to collections. read more

Shady business. Very crowded Have friends registered with different enrollment fee attached and claim that the promotion is day by day. Over market the business without clarify the annual fee paid by the second month. Front desk is rude read more

First time stepping into a gym on my own, and I was extremely relieved and left the place excited about coming back. The staff was welcoming and knowledgeable, with a great balance of introducing me to the space without being overly pushy in terms of sales for gym plans. The facility is beautiful, spacious, and updated with a fun makes of areas to work out such as the 'backyard', an indoor-outdoor space, a cardio cinema with a big screen to keep you occupied while doing cardio, and many other amenities that make the memberships well worth the price. My favorite part was the facility's EGYM system which, for a beginner like me, was a huge benefit. It gamified workouts and showed me EXACTLY what I needed to do, including auto adjusting the weights based on however it calculated what I could handle. Overall made everything way less overwhelming starting out. Also had great recovery areas with compression therapy and cryo included in their highest level plan (which was extremely reasonably priced based on the amenities). I can't wait to try out their classes this week! read more

Typical gym that will entice you with pretty things and how amazing the facility is with friendly smiles as if they are your best friend. But the moment you cancel they have zero compassion and treat you like dirt. Due to a health issue I haven't been to the gym in 6 months and finally was able to go in person to cancel since over the phone or online isn't an option. They said in order to cancel I had to pay for my last month which due to contract I knew, however I got a call afterwards saying I need to pay the annual fee as well. Even though I haven't worked out or stepped foot in the gym for 6 months and won't be again moving forward they still want me to pay the annual fee for next year. The "manager" had zero compassion and hung up on me. Rude and disrespectful. Originally when I joined the gym I wanted to go for the classes however they are so limited in options and the hours aren't after work friendly. I should have known I would be met with an issue when I cancelled but to claim there is nothing they can do about the annual fee is absurd. My advice, join a gym that is smaller and more customer centric that appreciates their members and doesn't rob them of a service they aren't even going to be using next year. read more

Isiah is very courteous and polite. Hey took the time to explain the features and benefits of each membership level. I highly recommend asking for Isiah. Thank you for your professionalism! read more

Please do the 7day trial before you sign up for this gym. It's so crowded that you won't be able to exercise. When I say crowded, I mean there won't even be a treadmill open, It's not worth it. There's also a lot of middle/high school kids here which is fine but it just adds to the amount of people. It's not worth it to buy any membership other than the one for $9 because you'll never be able to get into the recovery rooms and when you do go in just imagine there's people literally staring at you waiting for you to leave, It's weird. If you go on the weekend there's less people. Just don't be like me, I signed up before it opened and now I'm stuck in a membership. Two weeks in and I hate it. When I try to cancel they say they'll still charge me $74 for the annual fees plus next months payment. RUN read more

try to cancel, the address in the contract where to send the cancellation is a vacant suite and my cancellation came back. When i called the place i was given a number where to cancel. When i called i was told sorry we cannot help you as you also have a trainer contract. Called the office back in Lutz, was told i receive a call and of course never got a call. I sent the cancellation with registered and confirmation mail now to this gym. They accepted the letter. Well let's see what is going to happen now. Morgan & Morgan is ready for issues like this. read more

i went to enroll in the eos. i asked if they took silver sneakers(seniors have this gym benefit through their medicare advantage), but told me only partial. also i was advised i had a trial period to decide if i want to continue. i decided to cancel my membership. i went in person and cancelled two days before the trial period ended. i asked the front desk if i would receive a charge and advised " absolutely not." i also inquired about a confirmation that i had cancelled. eos advised i would get an email with cancellation. cancellation email didn't occur. i was charged 77.88 a day later. i did contact eos and was so disappointed wouldn't assist me. told me to call corporate. also i called silver sneakers and was advised the gym should have taken complete and not partial payment. the manager and other staff did try to up sell me and insisted "this deal is better than silver sneakers."(please don't ask me what deal. they offered me many, so confusing.) i should have been told the truth and not paid. all my neighbors who have silver sneakers reported on facebook the other eos fitness in tampa have taken the silver sneakers entirely like the ymca. i would like my money back otherwise i will continue on fb, and other media sites to give eos a review. read more

I started with this gym at the beginning of summer because of their hours and childcare services they offered. Fast forward to last week 8/5/2023. I dropped my 9 month old for my hour work out. When I arrived to pick my baby up from the childcare center, the employee working stated that my baby was fussy that day during his time in the center. I found it odd since my baby is ALWAYS happy and it was 9 am when I dropped him off, so not nap time hours for him (I get compliments on his behavior ALLL THE TIME) On our 20 min drive home, my baby whimpered on and off. I told my husband that something was wrong with him. We checked him over and everything seemed to be normal (no marks or anything of that nature) Today, 8/9/2023, I scheduled my baby another session in the childcare center so that I could work out assuming that last Saturday was just a fluke. THE MOMENT I handed my baby to the childcare worker, he started to scream. I instantly took him back, filed a report regarding last weeks incident and how he reacted today. Some might call it separation anxiety, but not for my baby. He loves everyone regardless of if he knows you or not. We have older kids in the house, and it is noisy. So the other 3 children in the center that day were no way "new to him" or a concern for him to act the way he did. I received a call from the gym that they looked over the footage from last week and did not see anything wrong during his time there. They also stated that they talked to the employee from that day (8/5/23) and she stated that my baby is normally very happy and that Saturday in particular he was not. I find it very strange that my 9 month old reacted the way he did. Like the employee stated in regards to his normal behavior, he is HAPPY. I have no facts of any wrongdoing, and I am not writing this review to point fingers or accuse anyone of wrongdoing to my 9 month old. I am writing this review in caution to parents who have babies and are leaving them at the center in case something like this has happened or happens to their baby while in the care of the center at the gym. I am still working out at that location because it fits my needs, but I cancelled my childcare membership. At the end of the day, we know our babies the best, and we know when something isn't right. I hope this review helps someone. read more

This company is totally a scam!! After been cancelled my membership and they still keep send me the email that stating I own them a balance. Acc#2130187 read more

hello everybody, unfortunately I enrolled into personal gym sessions as cancelled due to personal relocation with proper documents submitted though I lost couple of payments during cancelling conversation. finally they raised a request and gave me a document saying payments made after thia reqiest would be refunded. But they never stopped debiting my account.I have no proper response on calls, email. please be cautious while signing any contract and watch out for debits. all the best. read more

Great brand new and clean gym! Friendly staff, especially Kathy! Enjoy going here. No complaints.

I always get yelled at for my shoes by this one employee lol. Other than that everything is pretty nice it's a cool environment employees are nice equipment is well kept and nice. read more

I signed up with Mike Huckaby and he has made me feel welcome right from the start. As an older person it's intimidating to join a gym and because of Mike Huckaby I am always comfortable ... he's an incredibly nice guy and truly an asset to EOS! read more

scammers they send multiple texts and calls in reference to 30 day free trial membership. And clearly was told that you can cancel at any time prior to the 30 days with any charges although prior to the 30 days try contacting the individual back that represents lutes EOS fitness Mike Huckabee, his phone number routed me out to another lutes in Land O Lakes and I was unable to reach him. I tried numerous text and calls and he has not responded nor was he reachable., his phone number routed me out to another lutes in Land O Lakes and I was unable to reach him. I tried numerous text and calls at his location and he has not responded. after exhausting attempts I requested to speak with his manager Tyler, who also ignored my text and calls. I finally send them emails and I had to dispute my charges with my credit card. They also use different codes and names like ABC fitness etc... to charge credit cards recurring charges. So it is harder for the bank to block merchant. They had recurring charges on my credit card, and we had to go through the process of disputing the credit card charges to this day, there has been no response from them. They are scammers they take credit card information and they start charging people recurrently and refused to cancel memberships and ignore request to cancel memberships., there has been no response from them. They are scammers they take credit card information and they start charging people recurrently and refused to cancel memberships and ignore request to cancel memberships. read more

Highly urge everyone to beware of shady business happenings at this location. The staff including management are everything but forth coming with ALL of the contractual terminology. These folks do not care about our community or people just the $$. How sad, at first everyone seemed so nice until you say, no, I cant afford person training. Put your time and money in a facility that values you as a person, not just a profit margin. read more

The front dest staff is not helpful at all. I've been three times and have not been able work out. I was under the impression I needed to validate my account before working out so I've gone in to do so and their system has been down all three times. I spoke to the manager today and he informed me I do need need to validate before working out which means the front desk staff has sent me away without letting me know I could still workout. I've been a member since the beginning and we are at the end of June and I have been able to work out yet because of undertrained employees or laziness of not going through the process of letting me workout without a barcode. Not happy with this place. read more

Went today and had an awesome workout! The facility is awesome and the machines are top notch! I haven't checked out the recovery rooms or anything yet! I'll update it once I do. read more