My father, who has dementia and significant mobility challenges, was injured due to a lack of…read moreproper support from Swift Care. We hired this company specifically to ensure his safe transport to and from medical appointments. Upon returning home, the driver allowed my father to stand without maintaining proper physical support, despite clearly observing that he was unstable. Instead of positioning herself beside him, she remained behind the wheelchair. As a result, he fell onto the concrete floor in his garage. This was entirely preventable with even basic attention to safety. When I contacted the office to address the incident, John's response was disappointing. He was dismissive, offered no apology, and deflected responsibility rather than acknowledging a serious lapse in care. When asked directly about their standards for safe assistance, he confirmed they provide it, yet seemed more focused on irrelevant details--such as whether stairs were involved--when my father's fall occurred on a flat surface. For a service that advertises assistance for vulnerable individuals, this level of negligence and lack of accountability is unacceptable. I would not recommend this company. We will be using AB Medical Transport in the future.

I needed an NEMT after a medical procedure. John is in charge and the communication was easy - and…read morethe rates are competitive! The driver showed up exactly as scheduled and his kind demeanor made the drive home a pleasant experience. Jeremiah's the man! I would highly recommend them.

My son was hit by a car as he was walking and now is quadrapalic. The last 2 years has been a…read morenightmare with transportation companies! We got a referral for one access and Raul & Erin were the the transporters that have showed up not just 1 time, a handful of times. Each time I go with my son to his appointments and Raul & Erin are on top of their responsibilities! I want to thank them for going above and beyond with making sure they load my son into the van correctly, they make sure they move him onto the gurney patiently and correctly., they always take their time and are always in good spirits. I would love for those 2 to be our always guys to help transport my son. THANK YOU RAUL & ERIN

I usually don't like to give one star reviews to businesses, but I had to share my terrible…read moreexperience with One Access. The driver himself was pleasant enough but the dispatch team was horrible in that they sent this driver all over the Bay Area instead of logistically concentrating him to the Peninsula. The patient had an appointment at San Bruno Kaiser at 10:45am so the pickup time was slated for 10:15am to accommodate the 14 minute ride time. Inexplicably, the ride didn't show up until 10:55am, even with repeated calls to One Access. The driver apologized for being late, blaming dispatch for sending him to Los Gatos for his prior patient ride. Worse yet, the driver had no partner, so loading a wheelchair patient solo took extra time. Unfortunately, we arrived for the patient's 10:45am appointment at 11:20am, leaving only about 15 to 20 minutes left for the actual therapy time. I asked the driver if he would just stay since we would be back out from the appointment in 20 minutes, and he just gave me the dispatch phone number to call when ready for pickup. Upon completion of the appointment at 11:40am, we come out and the driver is nowhere to be found. Calling the One Access dispatch to locate a ride, they tell us transport is behind schedule and would arrive at 12:15pm....not really acceptable making a wheelchair patient wait 35 minutes in inclement weather. Unfortunately, 12:15pm rolls around, then 12:30pm....no driver. So I call Once Access again and they said the driver is on his way and should be there in about 15 to 20 minutes. Finally, the van rolls around the corner at 12:50pm -- mind you, the patient has waited for over an hour at this point -- and to our astonishment, it is the same driver from the morning! Instead of assigning another driver, One Access overloaded this driver with multiple rides which has cascaded making other patients late. The driver informed me that after he dropped us off, dispatch assigned him 2 more rides up to San Francisco. It would have made more sense to have him just wait 20 minutes instead of making the patient wait over an hour -- unacceptable. One of the worst transports experiences ever, both to and from! Go with America West -- they are always on time, provide great patient transport experience, drive excellently, and usually have 2 people to assist with wheelchair patients.

Called and set up a ride to move my mom from one memory care to another. Ben showed up early, and…read morehe kindly took my mom into the van in her wheelchair. She did not complain (this is a first) and she stayed awake for the trip. Ben kept a great conversation with me, and he seemed quite interested in things I had to say - asking questions and giving some good comments. We will definitely go with Absolute again if we need a wheelchair assisted transport for my mom. Ben's kindness and truly good personality made the trip even better.

Your transport company provided transport for my aunt via gurney for an appointment. There were…read moreunexpected scans that were ordered by the provider. It was very important to me to have these scans done for my aunt as we were on site and were able to get them done today. I wanted to thank you for being flexible and apologize for any delays that we may have caused. I appreciated the patience of the two transporters that were with us today as they were very gentle with my aunt.

I am so grateful that I found this medical transportation service. From the very beginning, making…read morethe appointment was easy, and Danielle, who answered the phone, was so kind, patient, and helpful. She made me feel that my dad was in good hands even before the ride began. Natalie Nelson was the wonderful person who picked up my dad from the hospital. She arrived earlier than our scheduled time and even texted me, saying, "Take your time." That meant so much to me because I knew she understood how stressful a hospital discharge can be. The hospital process was extremely slow, and Natalie ended up waiting for more than 45 minutes. But she never complained or showed any frustration. She continued to be so warm, patient, cheerful, and compassionate. What touched my heart the most was what my dad said afterward. He told me, "This lady is so nice! How do you know her? Is she your friend?" That says everything. Natalie treated my dad not like a new client, but like an old friend she had known for years. Her kindness was genuine, and I could feel that she truly cared about my dad--not just as a passenger, but as a person. During a difficult and stressful day, her compassion brought us so much comfort. I will never forget how she treated my dad with such dignity, patience, and kindness. It truly touched my heart. Thank you so much, Danielle and Natalie, for making a difficult day a little easier for our family. I wholeheartedly recommend this service to anyone who needs medical transportation. You will be in caring and compassionate hands.

I had outpatient surgery and was told someone needed to stay with me for eight hours afterward…read more Since I don't have family or friends nearby who could take time off work, I looked for a home health aide service and found California Seniors Care. The overall experience was very smooth--from meeting the care coordinator Natalie and signing the forms to making final arrangements by text. Everyone here was warm and helpful. A special shoutout to my caregiver, Candy, who was lively and fun. After I got home, I slept for a couple of hours, and when I woke up we chatted--the conversation helped me stay alert and shake off the grogginess from the anesthesia. Being Chinese, Candy understood my needs at home, and that cultural awareness was especially comforting while recovering on my own. Hopefully I won't need surgery again--but if I do, I'll be calling California Seniors Care!

I am writing this review on behalf of my mom. After being…read morereleased from the hospital today, she needed assistance getting into her home due to mobility challenges following a recent surgery. Your team met her at her house and helped her safely navigate the stairs using a chair lift. She could not be happier with the kind, professional, and caring team that helped her. There were two gentlemen assisting her--one was named Cameron and one named William. Both were absolutely fantastic. They were at her home between approximately 2:00 and 2:30 p.m., and I mention that in hopes that both individuals receive the recognition they deserve for their outstanding care and professionalism. They made sure my mom felt safe and comfortable throughout the entire process. They were quick and efficient while also being incredibly careful, checking on her frequently and asking if she was okay each time the chair lift moved. Their compassion and attention to detail made a stressful day so much easier for her. She said if she could give 10 stars, she would! She also wanted to mention that she would absolutely recommend your company to anyone in need of transportation or mobility assistance. She specifically asked me to leave a 5-star review because she doesn't use social media very much herself. Please make sure these two gentlemen receive the recognition they deserve, along with a huge thank you from our family. They made a tremendous impact on my mom during a difficult time, and their kindness was also a great help to my aunt and dad. Thank you for your professionalism, compassion, and outstanding service. We are truly grateful. One more thing to note, my aunt did not want me to forget about Serene (possibly the dispatcher or whoever answers the phones) she said she was extremely patient with her, kind , very helpful and just overall made her experience in getting the transportation for my mom that much better . Thank you Serene :)

Used this service twice now. Very caring and supportive. Prompt arrival. Provided wheelchair upon…read morerequest as well as helpon steps in and out of house Friendly and courteous. Will definitely use them again.

My mother had to see a doctor in 2 hours notice. We were trying hard to get an appointment and…read moreluckily AI4 was able to accommodate us. Very helpful and takes really good care .

AI4 Transport provided great customer service and was very accommodating this morning. We needed a…read morewheelchair accessible ride on short-notice and Abraham got us to our appointment on time and with a smile. We will definitely be return customers.

They are my Transportation to and From Dialysis and Drs Appointments. They are very professional…read moreand knowledgeable. Special shout out to Matt, Elizabeth, David, Harold and Rebecca.....

Three months later and still nothing but good things to say…read more This is such a great company. The staff, starting with the with office staff, schedulers and right on to the drivers, they are all friendly, respectful, and well trained. They have made our lives so much easier. I can not say enough about them, I recommend then highly.

My car suddenly broke down I found them when I see they are picking up patients from hospital they…read moreare fast and efficient, and easy to book, highly recommended especially they receive insurance like medi-cal.

I can't say enough good things about this medical transportation company. From start to finish,…read morethey truly went above and beyond in every way possible. Scheduling was easy, and their team was incredibly responsive, kind, and patient when answering all my questions. On the day of the appointment, the driver arrived early, was professional, and showed genuine care and compassion. They didn't just provide a ride--they made sure everything was comfortable, safe, and stress-free. They took the time to assist every step of the way, which made a huge difference during what could have been a very overwhelming experience. What really stood out was their attention to detail and willingness to go the extra mile. It's rare to find a service that combines efficiency with such a high level of empathy and professionalism. I highly recommend them to anyone in need of reliable and caring medical transportation. Truly exceptional service! Irma Monney

Dependability I use them regularly for wheelchair transport…read moreand plan to use them again

I've used Fun-N-Go several times in recent weeks. They consistently respond quickly and are always…read moreon time. Drivers are courteous and professional. Highly recommend for medical transport needs.

Terrible rude service. Very unrelible. Steer clear of this transport. He was late and got lostread more

I cannot say enough about Willie in scheduling a same day pickup. He gave me a wheelchair ride home…read morewithin short notice at an afforrdable rate. His van was the smoothest ride I'd ever had! He was not only there on time, he was very friendly! I highly recomment Smith Transportation!