They are the best in the area for a reason. They go above and beyond for their customers…read more Wife and I have been let down by others and Franklin Sussex Auto Mall helped us trade in our junk for a new be choice at a fantastic price. They even give you a great trade in to assist the purchase of your vehicle. They have hundreds of cars to choose from and have New and used vehicles. They offer longer warranties on all vehicles too. Finance staff explain everything and the process isn't as drawn out as other dealerships. Both my wife and I both purchased vehicles and were out the door in under three hours!! Car came with a full tank of gas too!

Of these guys take advantage and insanely overcharge for services that they do not even perform…read morewhat the hell is a brake fluid flush anyway the fact that an oil change turned into a $980 repair and no parts were used blow my mind

I can't say enough good things about Franklin Sussex Hyundai (and believe me, I've never uttered…read morethe previous words about a car dealership in the past). My wife was interested in a new 2020 Hyundai Palisade, and I contacted about 6 or 7 other dealerships within a 60 mile radius. Most dealers wanted 3000 dollars over the MSRP as a starting point since the Palisade is such a new, hot car. Not only was Chris and his GM able to come down to the price I wanted, they gave us a very good deal on our trade in car as well (which had 140 thousand miles on it). Since Franklin Sussex didn't have the Palisade SEL in stock that we ideally wanted, Chris contacted a multitude of other dealerships up and down the state, and was able to locate one 40 miles away that he personally drove back to Sussex so that we could close the deal asap. On top of all that, the finance woman in the dealership got us a rate that was even lower then the promotional APR rate that Hyundai was offering at the time. All in all, it was a fantastic car buying experience, and my wife is happy as can be in her brand new 2020 Hyundai Palisade. Thanks to Chris, Erin, and the Hyundai Sussex GM-- a fantastic team that sticks to their word and truely puts the customer first!

I had a appointment to look into my backup camera. They…read moredidn't even bother to look under the hood. When you buy a car, they treat you as king but when it comes to service we are slave. I have issue with Backup Camera (during low temperature), Auto hold does not in new Tuscson. Trusted it, it hit out car less than 2m/h. Apple play doesn't work properly especially if you have low battery. Why I called Hyundai, they said they independent dealer. New 2022 Tucson has major problems, it. Please treat us as same as new customers.

2009 Chevrolet Impala. Bought in June 2024. Already replaced front brakes, exhaust pipe and the…read moretransmission. Today, I had to have it towed because the engine gave out. He is a f*****g liar and a f*****g thief. I am out the money and then some. Said he put in a NEW transmission. This is what he used. A real salesperson would try to help. He didn't. Anyone buying a car from him might as well put in a garbage can and light it on fire. Negative 1000 stars!!!!!!! I see you respond to people offering to fix it... Ok. How about you fix my car. Buy the new, rebuilt engine I have to get now and pay the labor needed to install it. You already stuck me with a used and older transmission that I already replaced....

Very happy with the services I received from Ron Motor Inc. They were honest, professional and…read moreforthcoming. The truck I wanted needed mechanical repairs, their shop did a fine job making sure everything was in working order before selling it to me. I was so happy they were willing to take on the repairs and reach out when the truck was ready. The truck is running great, I love it!

Nielsen Ford is amazing. I've had a lot of bad experiences with car dealerships in my area but I…read morefound my dream car at Nielsen Ford and they were amazingly helpful and accommodating, especially considering I live across the country but the purchase process was made amazingly simple and clear and everyone walked away from the deal happy. Special shout out to Fred/Federico Vilche who I dealt with and is the absolute best!

Excellent service. I was able to get a great deal on a low-mileage 2020 Subaru Forester…read more Ed Santana went through the entire process which was straight forward, no complications. Price was more than fair for a car with such low mileage and almost new-like condition. No gimmicks or hidden fees. Ed went over the car mechanics and I recieved a copy of the vechicle service history. Paperwork was done in advance and I was in done at the showroom in less that an hour. Nice to work with an honest indiviual. I would highly recomend him and the dearlership to anyone looking to purchase a new or used car. Sal C.

Bought a GMC Denali XL. Fantastic vehicle. Best ride we've ever owned, by far. Austin Mola was the…read moresales rep we dealt with and completed our purchase thru. Never been happier with a guy I bought a car from. In the past, I have despised the car purchasing process. Has felt like a game of cat and mouse. Especially with Dodge and Dodge personnel. With Dodge, I always felt like I just got beat, but couldn't place exactly how or where. Dodge is terrible. Dodge people are terrible. I used to be a Ford guy, by the way. Had an E-250 my whole life. I went with the Promaster. Ruined my life. Everything went wrong with it. Transmission. A new fan EVERY single year because their fan assemblies eat themselves and leave you stranded. I have the invoices! My guy Jeff the mechanic giggles every time! Happened this year in Scranton. The year before in Midtown Manhattan. But, I digress... Austin was different. He was knowledgeable and low pressure. Took time to walk us thru the benefits of each level of trim. We were about done when I threw - unintentionally - a curveball at him about getting a Duramax variant. He was able to quickly locate one and that's the one we got. Duramax = happiness. A lot of folks break balls over this younger generation of Americans. Don't know how old Austin is, but he's got to be half my age. They are definitely less out spoken, but I think they're more trust worthy. At least that's my take away with Austin. No push. Just present with knowledge and details at the ready. Never had a bigger payment than this one. Never been happier with a vehicle. Buy from Austin. He's a good dude. PS I waited a few weeks to post this just to make sure this thing was still awesome. It is.

Royal GMC of Sussex, NJ, earns this review based solely upon the actions of the car salesman,…read moreAustin and their "policy" of not accepting deposits until the purchaser gets approved for financing. I let him know on Thursday evening, after test driving two vehicles that I was going to buy the truck instead of the SUV. I offered to leave a deposit at that time at which time I was told was not necessary. Austin wasn't working the following day but asked that I sent in the info on my trade anyway. I sent all info on the trade on Friday morning. I heard back from him on Saturday afternoon that he received the info needed. Not hearing anything from them on Monday morning I reached out at 12:30 and was told that he was finalizing everything asap. 6 hours later I got a text asking if my trade was paid off. I replied yes. 8pm I finally received the "deal sheet" to review. I agreed to the trade value and the full asking price for the new truck. I asked him to call me in the morning to finalize the deal and sign whatever paperwork he needed signed. Again, nothing Tuesday morning as requested. Finally Tuesday at 5pm they sent me the paperwork to esign which I did immediately. As soon as I finished signing the contract I get a call from Austin telling me that someone came in and bought the truck at that moment. Long story short, after waiting on them for three full business days they sold the car to another person without calling or texting. As an owner of a contracting company and owner of roughly 20 trucks we were looking to move away from the Fords due to transmission issues. I was hoping to start a relationship with Royal GMC and replace the Fords with GMCs as needed. I still might swap them with GMC but it certainly will not be with Royal. Either this is blatant dishonesty or just utter incompetence--the latter is not what I want to be working with, especially when it comes to serious money. The value of my time is not something that should be ignored, and when it's promised, it means absolutely nothing. Being treated in this way is just what people complain about when it comes to car sales. If you're considering doing business with Royal GMC, be extremely cautious. And if they send you to Austin, do yourself a favor and stay away. You can't trust him to speak the truth or even deal with you, a customer, on a professional level.

After driving by the dealership for the 100th time checking out…read more this BMW they had on the lot, I decided to give them a call and schedule a test drive. met the Manager Izy and he was amazing! so helpful, patient and HONEST! truly amazing experience from start to finish. I highly recommend this dealership and Izy if you are looking for a used vehicle.

The name of the owner is Eslam. He wanted to sell me this G90 2018 with VIN KMHG54JH8JU039064 for…read more$56K. He sent me the Auto check which of course was clean. I asked for the CarFax and he said he only works with Auto check. I checked the CarFax and noticed the airbags were deployed and damage was reported. I brought this fact to his attention and he became aggressive and very rude . I have attached the CarFax to this review. He is a scam! Avoid this business.

just a shout out to Dave franek auto, I've had my titan 9 years today, bought it with 81,000 miles…read moreand now I'm at 227,000,I've done only routine maintenance,best truck I've ever had, the guys are great,got me the payment I wanted.I will go back when I need a new one.thanks Dave!

A creepy waist of time! I saw a cute SUV on their website. It was right in price point for a…read moresecond/winter storm vehicle. I emailed asked if it was there. Went down after work and while I waited to be acknowledged looked around. I asked to take the SUV that I was there about for a drive, was bigger than I thought it would be. Asked to drive a smaller Jeep. Got back and the office lady asked what I liked, said the original SUV, but being I thought it was the smaller version of SUV I needed to go and research that model. ( I read a lot of consumer reviews on products) they than told me that I shouldn't look up reviews on vehicles or other products cause every year companies change their production and I can't trust the reviews. Than as I was about to the door this lady says oh you know we can't get financing for this vehicle. Well, um no where did it say this was cash only! Never went back!

I don't usually write reviews but I am making an exception for this company. Ed was trustworthy…read moreand kept his word with a senior citizen I was assisting in the sale of her car. They showed up on time with a flatbed, completed all of the paperwork and paid her in cash! East Coast Auto was recommended to me by a girlfriend who also had an excellent experience with these guys and I highly recommend them for their professionalism and honesty.

I brought 2 cars in this place, excellent experience. Both was brought as buy Here pay Here, owner…read morevery helpful when I had problems with payment or car.

Recently bought a 2012 chevy traverse for me and my army of kids. Lisa helped every step of the…read moreway. Although it had a pesky check engine light they were upfront, honest, and reliable. They even made sure to charge up the ac before a heatwave! Really great place. 10 stars.

Really Bad Business. Purchased a vehicle which I drove for…read moreonly 20 minutes after picking it up before the transmission went. They have had the car for 12 days with no sense of urgency to repair it. Called to find out if the vehicle was going to be ready on Monday as I was told that they couldn't find a junkyard transmission and had to purchase a new one, Now i find out that they cancelled the contract because they can't sell the vehicle for the listed price and the price that was on my signed contract because of the added expense of buying a new transmission. DO NOT BUY ANY VEHICLES FROM THIS PEOPLE.