Right place to get right eyewear! they got quality,service and friendly staff…read more Thanks!!!!!

I was shopping around for contacts (for the first time), and made a great choice…read more The customer service at Vincent Optical is just about as good as it gets. Their store design is great, well layed out, and they use very modern equipment for eye measururing etc.. He took a good amount of time to show me, step by step, the process of wearing contacts (starting with videos on wide screen monitor and then 1:1 personal training). To top it off, I paid a very reasonable, competitive market price for the brand and quality of contact lenses I purchased. Finally, he aligned my pair of glasses , and even replaced the nose pads with some very comfortable silion ones -- at no extra charge (yes, I did ask to pay for them). I did not even buy the pair of glasses from him, and the extra generosity is appreciated!

First off, these guys present themselves as professionals and salespeople..... I've never met…read moresalespeople with less enthusiasm and personality. You must really loathe your jobs! More disappointing than the mundane atmosphere and dispassionate employees is the product that they lure you in to buy. I returned the progressive glasses 3 times because I just couldn't see straight through them. I could see out of each eye individually but when I open both eyes it was blurry. The focal points just didn't line up together. In the end, they refused a refund while proclaiming there were no issues with the glasses. I've had many pair of glasses from other retailers and never had an issue. To this day I have not been able to use the glasses and since my benefits are now depleted, I am stuck with my old outdated pair with an outdated prescription, which I will have to endure for another two years.... Thanks Hakim Waterloo On. By the way, your store is one of the most dilapidated retail buildings in the city. Maybe it's time to throw in the towel......

This is my third pair of eye glasses from Hakim. They have very stylish frames. The people at…read moreWaterloo store are very nice. They let you know they are there to serve then let us took our time to browse around. Never bother us once until we need them again. I am sure they will offer suggestions if you ask. I liked the way they treated us. Will buy from them again when I am into another eye glasses.

Awesome service and quality. Have been going there for years. The owner Peter is such a nice person…read moreand really cares that your eye ware is comfortable and that you are happy with what you purchase. Been in business for many years so that says a lot too. He stands behind his work.

From the owner: At Boardwalk Optical Boutique we offer Cambridge stylish eyewear choices. Our trained stylists are…read morehappy to offer advice on frame shape, colour and contour to achieve a unique and fashionable look for you. A large selection of high quality eye wear means something special for every taste and budget. Call or swing by Boardwalk Optical Boutique today and begin seeing stylishly.

Excellent service, knowledgeable staff, unique selection, great prices…read more I came in with a specific look in mind (the Rayban look), but the staff convinced me to go in a completely different direction. I got a round plastic Salt frame with Nikon lenses, which I get a lot of compliments on. Prices were better than what I used to pay in high end Toronto stores. Also was cheaper than a couple places near them. The people helping me (a lady helped me pick out the frames, a man fitted them on my head when I went to pick up) were very friendly and honest. I appreciated that the lady told me when something didn't look good at all, since most places only say "that looks good, that looks good, that looks good". I literally joined Yelp because I was so impressed by their excellent service. Definitely will be back for my future purchases!

I went to check out the store because of the reviews. Even tho the construction on king st made…read morethis almost impossible. I was looking for designer frames and the selection was limited. The lady that assisted me was really nice and helpful. She told me she could get anything I wanted even if they didn't have it. She also suggested to go to the other location they have. they have ok frames. I did not buy anything as I didn't find something interesting. Price seems fair if you are into those buy one get one free stuff. Service is good.

Great service from doctors and techs, from the main service desk, and from opticians, too. Their…read moreselection of eye glasses is top-rate, and they don't force styles (or cost) on to you. (I only with they were located on King St!) Points: +1 for expertise in all areas +1 for friendly, smiling faces who guide rather than push you to a decision. TL;DR Excellent service and selection. I recommend them and will head back.

Our family required another pair of glasses, so we stopped by and coincidently Nicole helped us…read morechoose a pair for my son. He was super impressed that a grown-up wanted to shake his hand. We had purchased two other frames and lenses for myself and my daughter and Nicole was awesome each time. The frame style looks great, and is bendy, so we are not too worried about my son breaking them. They also come with straps! Looking forward to finalizing the order. We always recommend coming here and also for eye exams.

I called and inquired about making an appointment for a specific license I am obtaining. I was…read morecompletely mislead and misinformed. I was booked an appointment and charged $90.00 to find out this is not the exam I needed, at all. I attempted to contact you and get a refund as I was misled and misinformed. I called and explained the situation how a mistake had clearly been made and was completely disrespected. The owner proceeded to tell me how everyone calls and complains and how this isn't his problem. He even made a comment about how people like me make it hard for working people like himself...I needed this license for a job. I need the money to pay for the proper exam that I already have gone and paid for and obtained since. It was so so disappointing and disrespectful. I explained how specific I was about my request and he argued with no resolve or interest in what had happened. I will never come here again and wouldn't recommend it to anyone as they'll take your money with no regard to why you need their services in the first place.

I never criticize anyone or any business without trying to find something positive to say first…read more So, here we go. The woman who took my appointment on the phone was polite, professional and cheerful. I booked an appt. The store is clean and well-laid out with a big selection of frames in cabinets, none of which could I see a price on. Right there would've been enough to make me walk out if I'd been window shopping, but, I had an optometrist appointment. I asked for three prescriptions based on his examination and experience. I needed either a bifocal or progressive. That had to be discussed. I needed a reading set and I also needed a prescription magnifying set because I'm a jeweller. He wrote me only one prescription and told me that my other needs could be extrapolated from that. I asked, in advance, for three prescriptions. He refused and offered me only the bifocal prescription. There was no pupillary distance on it. I told him I don't have big bucks for their glasses and that I'd have to shop on line. He told me he was going to give my prescription to one of the clerks on the floor. Again..... apparently I have to buy the glasses in their store. He wouldn't even put it in my hand. I walked out. Then I called back to tell them to mail the prescription to me. They won't. Crooks. This "policy" and activity is a huge rip off. Stay away from these crooks. ---------------------------------------------------------------------------- Addendum: I was contacted after this very public complaint, by the store. As I'd said originally, praise is as important as correction. The store is going to comply, gladly and helpfully with my problem experience. I will get the paperwork I require and a look at some products that will work with the budget. I will return tomorrow and follow up again. This phone call flips my entire bad review on it's sorry butt. I look forward to getting the service I'd hoped for. I'm grateful and proud for them for this endeavour.