Dont... Incompetent, apathetic and lazy,…read moreGo anywhere but here. Expensive glasses fall apart within weeks, prescriptions are incorrect sometimes and management is rude and condescending. No one will be able to help you once they go down the rabbit hole of incompetence. Not the manager, not regional customer care or corporate. I liken this place to the waiter that drops your pizza on the floor... Looks at you and says "will you be needing anything else"?.. and then gives you a bill. Tragic

Update: After the pleasant experience, I had a disappointing…read moreone a few weeks ago. I believe the lady's name I talked over the phone is Courtney. I called to ask for a receipt to confirm a service on my FSA. I was asked to provide documentation for a transaction a few months ago. I told her that I would need the receipt for a specific transaction. She replied that they would mail it out to me and she would also call me. This never happened. No letter, no phone call. The lady was probably busy playing on her phone when I called in. Unfortunately, all the good vibes I got from my first visit are now gone. Pleasant experience! I called in to inquire about my vision insurance benefits and a store associate called back and communicated the details of my plan. The eye exam was swift and Dr. Johnson confirmed my old prescription. Very approachable and great to talk to. At the end of the visit, staff finalized the charges ( as previously communicated) and informed me that he store price matches contact lenses. I will be back to order lenses this week. Special thanks to store associate Lance who delivers an excellent customer servic

We scheduled an appointment for my 82 year old father who has dementia. They made him wait a long…read moretime to get in. Once we saw the eye doctor he was rude and had no patience at all. Then once we got through that travesty they tell us we have to wait to check out which was another 15 minutes . This place is not good for seniors with disabilities and they do not understand how to take care of them. This service was horrible and I cannot believe the way we were treated.

This place is HORRIBLE.. I go in to get my glasses and contacts. I get my glasses prescription that…read moreday but need to get my contacts and confirm. I call and confirm that the contacts are good, and ask if they can email me my prescription, they say they can't. After weeks of calling and being left on hold and dealing with rude front desk workers they tell me I have to come in or they can fax it. Completely unprofessional and a scam of a store. Hopefully it goes out of business soon.

Americas absolute worst! Definitely not the place to go to get a contacts prescription or even an…read moreeyeglass prescription. For a contacts prescription it will require more than one trip for a eyeglass prescription you will not get the whole prescription unless you order your overpriced glasses from them. The eyeglass prescription you get leaves off the Dist P.D. this as I was told in store is company policy. The contacts prescription requires a second trip three weeks later to get your trial pair. The Harrisonburg VA Americas Best is the absolute lowest level company I hope this store closes as this store is unworthy to serve the needs of anyone needing eye care. They simply don't care about inconveniencing the customer. They don't care about working within timelines to meet insurance deadlines. It should not take three weeks to get a contacts prescription. It should not take several phone calls to get your full eyeglass prescription that you pay $60.00 for. BTW, the higher prescription lens can be purchased for far less and you can get nicer frames from various different online companies. Vooglam, Zeelool, GlassUSA.com, Eyebuydirect, Zenni are much better options.

Never do business with America best. Cheap glasses poor customer service. Claim they call you when…read moreglasses are in but never do call. Waited almost 30 days for glasses to come in. Then they claim they called me but never did.

Very friendly and competent staff. Isaiah took the time to check out a contact lense I was unsure…read moreabout and was given a replacement for the one I lost. I was in and out in no time, greeted the second I walked in. Always has fast service and good staff that can answer any questions you have.

I've been coming here for years and the customer service is always top notch. The manager Derrick…read moreand the assistant manager Isaiah do a great job setting the tone for the atmosphere. Everyone jumps in to help each other and they are always so friendly. Highly recommend!

The Dr and the staffs, all were so pleasant. I'm glad I came to this place despite of the other…read morereviews. I recommend this place to anyone!

I get how service can be hit or miss but I had a great experience. Fast service, wide selection of…read moreglasses and a helpful staff makes this a great place to go. Add to that the reasonable prices and this place is a winner. I like the Oakley frames and this is the cheapest place to find them. They don't seem to nickel and dime you for coatings and add on a for the glasses.

My husband made an appointment for 3:20pm and we arrived at 3pm and I was waiting for him in the…read morecar with our baby and had to leave to go to my moms. He waited over 3 HOURS?!? Absolutely ridiculous what is the point of making an appointment if they're going to make you wait hours...do not come here. I would have rather them told us to reschedule when they are available to take the appointment.

I have had a highly positive experience at America's Best a very welcoming atmosphere, professional…read more& friendly staff with exceptional service that surpassed expectations. Dr.Ishak ensured that I had a clear understanding of my eye issues & I felt confident in their care. My Personal appreciation for Sara Lee-Sales Rep Natalie- Manager Meeka-Asst Manager Kim-Tech Ishioa-Tech Dr.Ishak

Highly recommend Dr. Moore and Centreville Eye Center. She fit us in at the very last minute on a…read moreSaturday to see my husband who had a severe cornea abrasion. She was able to do several things to help with the immediate pain and also saw him 3 days in a row to follow the healing and make sure that there were no longer term issues with his vision. She was very thorough in explaining everything but what stood out to us is how caring and compassionate she was. Thank you Dr. Moore!!!

I've been going to see Dr. Moore for routine eye care for years. When I had some scary eye symptoms…read moredevelop, i immediately called the office and she saw me right away. The diagnostics at this practice are amazing (and far better than I've seen elsewhere) Dr Moore was able to quickly diagnose my problem, answer my many questions and develop a plan for follow up and management. So, routine visit or serious matter, Dr Moore is who you want to care for you. I'm thankful I found her.

They got my prescription wrong made wrong contacts and glasses and instead of apologizing the guy…read moreat front desk gave me an attitude, Dr Julie Lee was nice and patient and got my prescription right, the other doctor a male doctor was impatient kind of rude and prescribe me too strong of a contacts and glasses I won't recommend this location for sure

my first time at this location- staff was very friendly and doctor lee was super nice and amazing…read more she listened to my needs and helped accommodate to my requests, i knocked down a star because after my exam when i was waiting for my prescription, staff had no idea what i was waiting for and wait period was also a bit long for someone who just needed their prescription- i specified twice i wasn't getting glasses or contacts and just needed my prescription but the lady who helped me seemed lost, overall not a bad experience. will most likely continue my eye exams with doctor lee in the future!

I had the worst experience with America's Best. My old Eye Dr no longer accepted my insurance so I…read morescheduled an appointment with America's Best almost a month ahead of time. One week before my appointment I get a phone call that this will be a virtual appt. My eye insurance only covers one visit every two years. I was nervous. The tech was great, the Dr was not personal able and friendly like my last Dr. now on to another tech that was putting the order in for my new glasses, she was awful. Told me my glasses were for distance & reading & suggested transition lenses. I paid for that. I get the glasses & they have transitions lenses & are for the computer & reading but I can only read something that is 2 inches from my face!! I tell them while I'm there something is wrong, "oh just try them" I call back. Fast forward to I get a refund for the transitions & they are remade to just computer glasses but now I'm stuck with my 2 year old glasses for reading & distance & now I have to wait 2 years to have another appt. I rather pay out of pocket to my old dr than ever go back to this place!!!!

Absolute fucking worst office to have an appointment at. 0/10 would not ever recommend. Had an…read moreappointment at 10:30. They told me to come early do I got there at 10. SAT FOR TWO FUCKING HOURS WITHOUT BEING SEEN. They had me take my last pair of contacts out so now I have no prescription and no contact. useless ass place

I had a 10:30 appointment at the Rio Hill Center location, waited until 11:50 for the optometrist…read more The optometrist dialed-in remotely (not in-person), was randomly selected from a list of available remote providers. After the exam, they charged me a $50 co-pay but told me they will not provide my prescription until after a second follow-up visit. So, I wasted time and money only to end up without the one thing I needed: a simple renewal of my contact lens prescription. They never gave me notice that this would be the case. Had they done so, I would not have come here to waste my time and money.

I went in to have my glasses repaired. The manger Mary had it done for me in 5 mins and I was out…read morethe door. Some Days they are very busy and it's a little overwhelming for employees and customers. However, these ladies are good at their jobs. Hope you can have the experience that I've had.