Buying glasses can be a stressful time due to financial concerns and/or poor coverage from a work…read moreor private benefits plan. They have arranged frames from lowest to highest to help you choose within your budget. They will do everything they can to help you get the best price, going so far as to wrangle numbers to make sure you have any discount or promotion you are eligible for. There's help picking out frames if you wish and finding something that suits your face shape and your style. The only con for some, but not for us, was that it takes 2 - 4 weeks to get your glasses back. This is because they have their own lab and they are the only one around here who does. They have a husband and wife team in the lab making every single lens from scratch customized precisely to your prescription. It is just the two of them working on all orders from the four stores in HRM, that's why it takes the 2 - 4 "weeks. I'm fine waiting for quality work while supporting local businesses. We have our eye exams elsewhere as we really like our eye doctor but his pricing for glasses is not usually competitive. So this review is limited to the retail side as we were not examined by eye doctors there. I suspect they would be as lovely as the optician who sorted us out. They have four locations around HRM. I highly recommend them for getting glasses or contact lenses. Top of the line service here.

On March 11, my upper eyelid became inflamed. I visited an ophthalmologist the following day at…read moreEyes on Portland; the appointment lasted about 10 minutes and included an eye pressure measurement and a vision test. After a month of treatment with the prescribed ointment, I returned for a follow-up visit. My eye pressure was checked again (it was slightly elevated, but I was not told the actual value). The ophthalmologist examined my eye and asked me to come back in a week. At the next visit, the optometrist measured my eye pressure and said it was "normal." My question about the actual pressure reading was ignored, as was my question about the diagnosis. The ophthalmologist did not see me in the office. Instead, she briefly came out to the waiting area and stated that this condition would stay with me permanently and would return from time to time. When I asked the ophthalmologist to name the diagnosis, I was told to speak with an assistant, after which the doctor returned to her office. I then asked the assistant to provide me with the diagnosis and the name of the prescribed medication in written form. I was told that this document would cost $90. Two days later, I contacted the clinic again and requested the shortest possible written information stating only the diagnosis and the medication name. I was again told that I would have to pay for it, this time $35. As a former public servant prior to retirement, I have never encountered this type of service. I am not filing a complaint but rather trying to understand whether this is standard practice or a local anomaly. If I am convinced in the comments that this is standard practice, I will accept it as such; otherwise, I will proceed to file a formal complaint based on this review.

They were sooo kind. They were able to get me in within a couple hours when I was worried I might…read morehave a serious issue. I had the first eye exam of my life with them today and they were super super nice and very knowledgable. They explained what everything was and how it all worked which helped me feel more comfortable with a new experience. 10/10 Would highly recommend, especially for anyone with any anxiety about going to an eye doctor. :)

I've been putting off seeing the optometrist for years, and after finally breaking (it's getting…read moredifficult to read at school) I couldn't be happier with the service I recieved at Ocean. The staff were incredibly welcoming and knowledgeable, I even got to have a great eye conversation (I'm a neiroscience student) while looking at my eye exam photos. Very intelligent and friendly people! The price of the glasses themselves was a bit high; however, if I'm going to get glasses that I feel good about, quality is important! And Ocean has top quality frames and lenses. I'm a happy customer, and feel much better about the whole four-eyes transition!

I went for an eye exam on Jan. 30th (pricey exam), ordered glasses and was told they would contact…read moreme when they came in (about 2.5 weeks). I didn't hear from them by Feb. 26th, so I called and they told me they were there, and have been for a couple of weeks. I asked why no one contacted me, they replied they did, through text. I did not receive a text message at all from them. When I went to pick up the glasses, same day as I called, I was given them to try on and told it would take time to get used to them, which I already knew from the exam. I asked about no one contacting me and he told me the customer usually calls to inquire. That is not what I was told when I ordered them. If I would have known that, I would have called sooner. When I got back to work, I put them on and they kept falling down my nose. My boss informed me that they should have done a fitting before I left. They did not. I feel that I didn't get very good customer service and would not recommend this company. I will try the glasses for two weeks, but I don't appreciate having to take the time to go back again to be fitted when it should have happened the day I received them. Good to know for next time.

Appalling experience in a office that open tonic and tiny for ALL TO HEAR . Health is private and…read morewe could hear a girl shouting off to clients what state their eyes are in . Very stressful plus lack of chairs ,only 4! . The woman sat behind reception looks lazy and not good as for company . Will never go to them again ! Infuriated as to fact they'd not accept our up to date insurance . They're in it for the money . Beware this horrible company !

Dr. Martin has been my optometrist for years, and I have to admit, I am not an easy customer to…read moreplease. I'm very sensitive to changes in prescription, and now that I need ...uh... "graduated lenses" I'm even more crotchety and prone to complaint if everything doesn't seem exactly right. So I give Dr. Martin and her staff - which includes her particularly patient optician, Susan Feltmate - full points for making sure that I ended up happy with my most recent prescription, after much fussing on my part. Turns out any problems I had were all me being a giant wimp. Who knew? Very professional, with much of the latest diagnostic gear.

It is not often, that I find and see an, Eye Doctor, who seems, to care for-…read moreher patient!. Thank you,Doctor Judy Martin, for kindness. YOU WHERE REAL NICE, TODAY!~ Lorie Morris P.S see you next July 2017

Jesse is as kind and caring as one could wish for . He's clearly taken the time to research people…read morewith autism and Asperger's which is truly appreciated . We wish we'd tried the company far , far sooner. Honestly , they are the BMW of eye care . I highly recommend them . I like the space one has in which to browse the frames with no one bothering you .Id personally like to publically thank Jesse Debly about the referrals he did for me at a stressful time and changes occurring . A real professional with personality and kindness .

Hi, I sheduled a eye…read moreappointment a few weeks ago for today. I put the appt in my phone for the 14th of June because Fridays are my only day off. My appointment was for 11:45am. I arrived early and a sign on the door said closed return at 930. It was already 1115. I called the place and got a voice mail saying they weren't open til June 17th. I never got a call prior to my appointment and or a cancellation. I am very disappointed and had to make a appointment elsewhere. Not sure I will go back anytime soon.

An awesome experience, the team is exceptionally friendly, attentive and knowledgeable. They gave…read moreme much needed advice, guidance, and space to make decisions. Love the diversity and vibe of this place. As a stickler for high quality service this place is tops!

Staff is always friendly, great location. I when back about a month ago with a problem with the…read morecoating on the lenses and talked to Sharon , she when far beyond to make me happy , last week she called me and said she had a new pair off glasses for me . they do take good care of thier clients ,Thank you Sharon

No complaints from me. Not many options to buy Safety prescription glasses so I was happy to find…read morethese guys. The process from start to finish was smooth and uncomplicated, which is all you can ask for.

Love this place! It's a great alternative to overpriced shops especially like those attached to…read moreOptometrist's offices. I bought a pair of Oakley progressive glasses at a downtown combined optometrist/optician shop for around $750 and had a hell of a time getting used to them. I went back and was told the lenses were correct for my prescription and I should just give it time. They still suck. In contrast, I had the same prescription filled with the same quality lenses at Canadian Optical Warehouse at less than half the cost and they are perfect. Save your money and buy glasses here. I'm a fan!