On March 11, my upper eyelid became inflamed. I visited an ophthalmologist the following day at…read moreEyes on Portland; the appointment lasted about 10 minutes and included an eye pressure measurement and a vision test. After a month of treatment with the prescribed ointment, I returned for a follow-up visit. My eye pressure was checked again (it was slightly elevated, but I was not told the actual value). The ophthalmologist examined my eye and asked me to come back in a week. At the next visit, the optometrist measured my eye pressure and said it was "normal." My question about the actual pressure reading was ignored, as was my question about the diagnosis. The ophthalmologist did not see me in the office. Instead, she briefly came out to the waiting area and stated that this condition would stay with me permanently and would return from time to time. When I asked the ophthalmologist to name the diagnosis, I was told to speak with an assistant, after which the doctor returned to her office. I then asked the assistant to provide me with the diagnosis and the name of the prescribed medication in written form. I was told that this document would cost $90. Two days later, I contacted the clinic again and requested the shortest possible written information stating only the diagnosis and the medication name. I was again told that I would have to pay for it, this time $35. As a former public servant prior to retirement, I have never encountered this type of service. I am not filing a complaint but rather trying to understand whether this is standard practice or a local anomaly. If I am convinced in the comments that this is standard practice, I will accept it as such; otherwise, I will proceed to file a formal complaint based on this review.

Incompetent weekend staff..20,s male with a nose ring couldn't even sell me eye drops they carry…read morebecause he had no knowledge..Why bother opening if you have no trained staff or opticians on duty..lost my business that day and in future.

I went for an eye exam on Jan. 30th (pricey exam), ordered glasses and was told they would contact…read moreme when they came in (about 2.5 weeks). I didn't hear from them by Feb. 26th, so I called and they told me they were there, and have been for a couple of weeks. I asked why no one contacted me, they replied they did, through text. I did not receive a text message at all from them. When I went to pick up the glasses, same day as I called, I was given them to try on and told it would take time to get used to them, which I already knew from the exam. I asked about no one contacting me and he told me the customer usually calls to inquire. That is not what I was told when I ordered them. If I would have known that, I would have called sooner. When I got back to work, I put them on and they kept falling down my nose. My boss informed me that they should have done a fitting before I left. They did not. I feel that I didn't get very good customer service and would not recommend this company. I will try the glasses for two weeks, but I don't appreciate having to take the time to go back again to be fitted when it should have happened the day I received them. Good to know for next time.

Appalling experience in a office that open tonic and tiny for ALL TO HEAR . Health is private and…read morewe could hear a girl shouting off to clients what state their eyes are in . Very stressful plus lack of chairs ,only 4! . The woman sat behind reception looks lazy and not good as for company . Will never go to them again ! Infuriated as to fact they'd not accept our up to date insurance . They're in it for the money . Beware this horrible company !

Love this place! It's a great alternative to overpriced shops especially like those attached to…read moreOptometrist's offices. I bought a pair of Oakley progressive glasses at a downtown combined optometrist/optician shop for around $750 and had a hell of a time getting used to them. I went back and was told the lenses were correct for my prescription and I should just give it time. They still suck. In contrast, I had the same prescription filled with the same quality lenses at Canadian Optical Warehouse at less than half the cost and they are perfect. Save your money and buy glasses here. I'm a fan!

No complaints from me. Not many options to buy Safety prescription glasses so I was happy to find…read morethese guys. The process from start to finish was smooth and uncomplicated, which is all you can ask for.

Costco... where you'll come for the bulk toilet paper but stay for the hotdogs. Wait, that doesn't…read moresound right! Out of the two HRM Costco locations, I prefer this one for a couple of reasons. I will drive the extra miles even though Bayer's Lake location is much closer. The Dartmouth Crossing store is a newer build than Bayer's Lake. I find the aisles are bigger and easier to move around when the store is busy. The whole set up of the Dartmouth Crossing shopping area with wide, double lane streets and dedicated entrance/exit ramps is much better laid out than Bayer's Lake. Bayer's Lake was the city's first foray into a dedicated big-box shopping district. in the suburbs. Dartmouth Crossing learned from their mistakes. We usually seem to make Costco runs on the weekend; when lots of other people have the same idea. Shopping in crowded stores with stressed out people is like nails on the chalkboard of my soul. So being able to get through our list quickly and in and out of stripmall purgatory is paramount. Like any Costco, this store is a great place to stock up on the family necessities. After going through two in diapers I can say with authority that Kirkland baby wipes are the bomb and cheapest to boot. The Costco tire centre is the cheapest place in HRM to get your oil changed and has the lowest price on the big name tires. I can't leave out their dogs. At $1.50 for a drink and a gigantic hotdog it must be cheapest lunch in HRM.

I had a deeply uncomfortable and upsetting experience at Costco that I feel compelled to share…read more We purchased just four items, with one empty bag placed in our cart. As we exited, the receipt checker looked at our receipt and said, "Just four items?" My husband politely greeted him, but he didn't respond. Instead, he asked sharply, "What's in the bag?" and began inspecting it thoroughly only to find it empty. What hurt most was what happened immediately after. A white customer ahead of us was barely glanced at; their receipt was checked without any scrutiny, and they were waved through without the employee even looking into their cart. The contrast in treatment was glaring and painful. As brown customers, we couldn't help but feel that we were being singled out and treated with suspicion purely because of how we look. The irony is that the employee himself appeared to be an immigrant, which made the experience even more disheartening. Costco promotes itself as a welcoming, respectful place for everyone. Yesterday's interaction did not reflect those values. No customer should be made to feel humiliated or judged based on race or appearance. I truly hope Costco takes such experiences seriously and provides better training to ensure all customers are treated with equal respect and dignity.

My husband and I have bought glasses here since we moved to Lunenburg, and the only time I switched…read moreopticians in search of a change, I was seriously disappointed. Chris Comstock and his wife run a tiny little shop with really friendly, great service. I first encountered them when I bent my original glasses out of shape when I first moved to town. I wandered down to Lincoln Street, Chris carefully re-shaped my frames and wouldn't hear of charging me. I became a loyal customer at that moment. Since then I've bought three pairs of glasses here. I have a challenging prescription (extreme myopia and now graduated lenses) but Chris is always able to help me find frames that not only work to disguise the insanely thick lenses I have to have, but are fashionable and flattering to me. And he does it from a very small stock which he and his wife change often to reflect new trends. Maybe if you just have to have some very specific designer frames you might prefer to go elsewhere, but I would bet that the Comstocks could order in anything you'd want, and you will never find better service. Friendly, professional, knowledgeable, experienced -- that's South Shore Optical.

Always great service, expensive frames for cheap prices!! Highly recommend, I've saved literally…read morethousands not going to vogue the past 6 years. Wish they're hours were online- unusual, call in advance!

Gaudet is Great! After receiving the third free repair of my Gaudet glasses I feel compelled to…read morespread the word about their excellent service & staff. Despite being smaller than other stores, Gaudet seems to have a wider selection of all styles, and many of their glasses are unique designs. I think the difference is that the owner is a passionate craftsman rather than someone running a big franchise. Looking for something unique and stylish? Gotta go Gaudet!

Personal, attentive service and a wide fun selection. Gaudet has frames you will not find anywhere…read moreelse. Highly recommend!

Jesse is as kind and caring as one could wish for . He's clearly taken the time to research people…read morewith autism and Asperger's which is truly appreciated . We wish we'd tried the company far , far sooner. Honestly , they are the BMW of eye care . I highly recommend them . I like the space one has in which to browse the frames with no one bothering you .Id personally like to publically thank Jesse Debly about the referrals he did for me at a stressful time and changes occurring . A real professional with personality and kindness .

Hi, I sheduled a eye…read moreappointment a few weeks ago for today. I put the appt in my phone for the 14th of June because Fridays are my only day off. My appointment was for 11:45am. I arrived early and a sign on the door said closed return at 930. It was already 1115. I called the place and got a voice mail saying they weren't open til June 17th. I never got a call prior to my appointment and or a cancellation. I am very disappointed and had to make a appointment elsewhere. Not sure I will go back anytime soon.

Was a customer about 6 years ago, and just had an appointment last week. I was surprised that both…read moreElizabeth and Frederick remembered me. They are such wonderful people, professional and nice. They give you options for frames and lenses, not pressured to buy top of the line. Also the clinic direct bills many insurance companies, so no paperwork for me. It is always a pleasant experience. I would recommend this company to anyone.

Excellent selection of interesting glasses. You won't find the same glasses all over the city. The…read moreowner is always there, and he has a great eye for finding flattering frames. Service was excellent and very friendly. I've purchased non-prescription sunglasses, as well as prescription sunglasses and regular glasses. I'm very pleased.

I've been putting off seeing the optometrist for years, and after finally breaking (it's getting…read moredifficult to read at school) I couldn't be happier with the service I recieved at Ocean. The staff were incredibly welcoming and knowledgeable, I even got to have a great eye conversation (I'm a neiroscience student) while looking at my eye exam photos. Very intelligent and friendly people! The price of the glasses themselves was a bit high; however, if I'm going to get glasses that I feel good about, quality is important! And Ocean has top quality frames and lenses. I'm a happy customer, and feel much better about the whole four-eyes transition!

On May 16, 2026, I had an eye appointment at Ocean Optometry. This was my first eye exam in 15…read moreyears. Examination noted I need glasses for reading, computer, and distance. I had my frame for glasses; therefore, would only need to buy one frame. I met with Ali Patton, Student Optician, for purchasing a new Coleman (Salt) frame and discussing options for both pair of glasses. I wanted a reading only lens so that I could enjoy reading without adjusting my gaze or the book. The second pair would be for computer and distance. Ali Patton agreed. Total cost for one new Frame and lenses for both glasses was $1522.74. In June, when the reading glasses came in, I was disappointed because when I moved my head up a bit, the image was not as clear. I was told you just have to get use to it. When I picked up the glasses in June for computer and distance, I met with Manager Alicia Austin. When I tried the glasses, the font on the computer and iPhone was very smaller. Smaller than the glasses I wore for 15 years. When looking for distance, I had to tilt my head down to see distance. Alicia advised me that computer and distance cannot be on the same lens. I advised her that is something the student optician should have known. Alicia said she will do Progressive lenses to correct the error. Approximately 60 days later, I still had not received the new lenses. Staff told me the lenses had not come in yet. Only to find out that Alisha had been out of office and no one was dealing with the issue. When Alicia got back to me, she stated she enlarged the lens. I met with her and the issue with the distance was corrected. However, the font was still small and there did not appear to be any progression in the lens. She enlarged the top part for distance where I no longer have to tip my head down to see in the distance. When she said she enlarged the top portion, there was no progression or change to lower portion. Again, I was advised to give them a try. I am using my reading glasses. However, the progressives are now basically only for distance, If I want to use the progressives (which I don't think they are progressives), on my computer or iPhone, I have to increase the text size on both. I called Alicia and expressed my concerns re lens not being strong enough. She said they check that sort of thing and they are the same. However, the lens on the reading glasses is thicker than the other pair. She said she could change the lens for computer only but I would not have the distance. I did not take her up on that offer because my glasses from 15 years ago are better than what they provided with two pairs of glasses. I also did not trust that Ocean Optometry could do the changes properly. I am extremely frustrated as my first appointment was on May 16th and picked up second pair on August 20th and still do not have proper glasses. I asked Alicia for my prescription so I could get a second opinion. She did not send them to me. So after three months of this, I have basically paid $1522.74 for reading glasses. This was the worse experience I ever encountered on a professional level. I did a deep dive into AI re negative reviews on Ocean Optometry, and I am not the only one who had an issue with lenses not improving vision. There were also other negative reviews. Based on my experience with Ocean Optometry, I cannot recommend them.