I was fitted for contacts and ordered a year's supply through them. That particular brand did not fit my eyes as well as they should have so I decided to see if I could exchange what I ordered with a brand I was more familiar with. The doc told me that I had an astigmastism and therefore he would need to change my script so that I could get the lenses in the brand I had previously had success with. They were fine with exchanging the contacts for the new brand. So, I ordered 6 month's worth in the new brand and they promised overnite shipping so they would arrive sooner. After 4 days, I called and inquired when my order would arrive as promised and they said that it typically takes 7 to 10 days to arrive. I had to explain to them that I payed extra for the overnite shipping so they were promised to arrive sooner. They then replied that they did not know when my contacts would arrive... nixing the whole point of me paying 25 extra dollars for the overnite shipping. I was frustrated and kept the order, but decided to order the rest of my contacts through 1-800-contacts.com . No fine print when dealing with the online place. They told me that all I needed was a script approved by the eye doc and they would ship out the contacts that day. They verified my info and told me they had the contacts that I needed in stock. They just needed to call Eyemart and verify the info as far as the script. After holding on the phone with the online store while they called eyemart to verify my script, the rep returned to say that Eyemart said they did not have my script info in my file and that they would have to wait until the doc came in the next day. I hung up with the online store and called eyemart myself and they said they had my information and gave it to the online rep when he asked. I then asked them what my info was and wrote it down. I again, asked when my contacts that I ordered with them would be arriving and they said that they didn't know. I let them know that I felt I was due a refund of the cost of the overnite shipping price and they stated that would be at the mercy of the store manager. I thanked them (never lost my temper mind you) and called back the online store to complete my order. I really felt that Eyemart gave them the run around about me ordering my contacts online rather than through them. Eyemart does release it's contact scripts so that people can purchase them elsewhere. So my question is, why the runaround?
Bottom Line.... This place is not a first rate place when considering ordering your contacts through them. They poorly communicate with one another there and when you do have an issue and you need to call back to follow-up with them, the office people make you relate the whole experience to them each time rather than make a note in my account after having talked to me. Nothing is more frustrating than having to repeat my entire negative experience to one person after another because they don't seem motivated to fix the problem. Think twice before getting your contacts through this business. read more
