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    Exxon

    3.0 (1 review)
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    On The Run

    On The Run

    (1 review)

    My wife & I frequent this On the Run Gas Station. I choose to come here over a closer Chevron & use…read morethe Sonic attatched here for food, gas, & we also get milk here frequently. We came here tonight on Saturday Sept 21st around midnight (arrived at Sept 20th 11:55pm) & bought milk & prepaid $20 gas. We stayed in store & we decided to get a few more snacks and picked some things out. I asked the older female Caucasian cashier behind the counter (she has long bun hair that stands up)if there was a time limit on pumping the gas after paying & she said she can reset the pump it if we need it. We picked 2 snickers bars. Right by the counter was a yellow stone beef jerky mix & match 2 for $4 as well as the counter a 2 for $4 assorted candy. I picked 2 beef jerky's & 4 candies from counter. I told my wife to put back the 2 snickers bars as it's a better deal. She proceeded to scan them & total was over $15. With 3x2 for $4 deals it shoulda been around $13 with tax. I told her the price was not right & she told me that's what it rang up as. I explained to her the beef jerky's must be charged at the wrong price and grabbed 2 different beef jerky's from the 2 for $4 bin with the price tag. They rang up as the regular price $3 each or 2 for $6 instead of the 2 for $4 advertised. I mentioned this to her & she also said the candies were ringing up for more than the sign says. I said we would like the advertised deal & she said she said she cant do anything to change the price & started getting a very disrespectful & frustrated tone. I told her that the prices listed should be honored. She said she can't do anything and so do I want them or not? I told her not at the wrong price. She told me she didn't like the way I was sounding & I told her she is the one catching an additude with me and I'm the client and she is a client relations person and I do not treat my clients like this at my job. I told her I would just like the price listed or that is false advertising & some people might get mad about it so I laid the small sign attached to the beef jerky holder on the counter to show her it said 2 for $4 & also so no one else would get mad about it. She got madder & said "what do u want me to do I can't change the price". I told her the price is listed right there & she got more & more mad about it. She said "do u want it or not & I said I will buy it for the right price. I asked her again calmly how they list prices as one thing than charge more at the register & than get mad at the client asking. She snatched all the items from the counter and says I won't sell you anything & that i was being refused service. At this point she says to my wife "can u control your husband" and I said to her "you are this mad for me asking to get the price listed?". She than said she won't sell us anything & I said I am a paying customer & I spent money & can buy what I would like to. She argued that no I can't very loudly & She yelled some more & said we need to leave or she will call police & continued yelling leave before she calls police & has us trespassed. She kept yelling loudly she doesn't care about the price & come talk to my manager if we don't like it in the morning & I could have just "let it go & all kinds of other stuff about me very loudly". I never once yelled or said a disrespectful thing only asked her to honor the prices & not be disrespectful with us. She also yelled things at my wife. I did try to talk to her when she was yelling that this is ridiculous and do u treat all customers this way when they just want the advertised price? It was pretty embarrassing for me & my wife as regular customers there & for just wanting to buy some items for sale at the price listed . There were 2 other customers just standing there to checkout speechless & uncomfortable. I myself work in client relations & I never expect a customer to be treated this way. It was very unprofessional. I can't believe she was threatening to call police for this. It's false advertising. I suggest going to Chevron up the road.

    Exxon - servicestations - Updated September 2026

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