Any true Texan knows this is the pre road trip stop. Yet now many families can enjoy it daily for a…read morequick bite, tasty snacks, bbq or home decor. I stopped in with a friend in town who never experienced this place and they were amazed. From the world's largest car wash to a wall of jerky. We spent about 20 minutes in here exploring each side and left with beaver nuggets and a shirt.

If I could only give a 0 STAR RATING I would: Today's visit…read morewas a very disappointing experience which may keep me out of Buc-ee's forever! I received a Buc-ee's dog leash as a gift, and the very first time I used it, it broke. Luckily, I have a good boy and didn't run off, which could have easily turned into a dangerous situation. For something as basic as a dog leash, I would think the quality would be more reliable, and this clearly wasn't. I went back to the store looking for an exchange, not even a refund, and that's where things got super weird and frustrating. I was told by the Manager Miah that without a receipt, nothing could be done. But, in the same conversation, she told me the item would also need to be in "resellable condition." .... HMMMMM.... wait, that doesn't make much sense. Let me get this straight, if the product is defective and broke on first use, how would it ever be resellable? BUuuuuuut if I did have a receipt, suddenly the broken leash is acceptable for exchange? The logic just didn't add up. Miah then insisted on stressing "store policy" and that she could lose her job for making an exception. But isn't store policy to satisfy your customers and provide them with an experience that makes them want to return. That's hard to believe that taking care of a customer over a clearly defective $20 item would be a fireable offense. Come on guys, where is the use of basic common sense. The most disappointing is that I've been a loyal Buc-ee's customer. Every year before visiting family overseas, we spend $100's of dollars on Buc-ee's merchandise, snacks, and gifts to take with us. It's been a tradition, one that ended today. Completely shocked that a company valued at over $2 Billion would choose to stand firm over a $20 defective leash. How about you guys do a better job training management to handle situations like this with a little flexibility and customer-first thinking vs. scaring them into losing their jobs, which loses customers! I used to enjoy shopping at Buc-ee's, but after this experience, I def. will not be back!

This gas station is the worst, most terrible, day ruining gas station I've ever been to. None of…read morethe items prices are clearly stated unless there is a sale, there is literally a yellow mark covering the prices. Also, the cashiers are lowkey creepy. +1 star for large variety of items and the cleanliness

Terrible experience. You can't get customer service even if you're on fire!!! Not "convenient" at…read moreall.

Do not give this store any business!!…read more I was in a bit of a hurry , so my mistake but I ended up paying $3.34 a gallon for plus at this Shell , when I ask the older middle eastern gentleman, he just kind of gave me an attitude, I didn't want any money back, I just thought it was a mistake, I usually pump at the Exxon across the highway, and it is only $2.69 for plus, so do yourself a favor and go to EXXON.

Just got kicked out, Did I make too high energy of an entrance or something? I wasn't angry. Polite…read moreto everyone in the store. Dunno. NVM 4869. Will sort this out in a few days. Misunderstanding? Take one more picture.

Excellent pricing, sufficient stations so the wait to gas up is very short or no wait at all. There…read moreare service people out there to assist.

Friday Fast lines!!! Happy to see short lines going fast is always clean always secured. Best gas…read morein town

Came on Saturday 3-21-26 @ 5:30. The gentleman behind the counter was so courteous and welcoming!…read moreAbsolutely wonderful person! I will be back, wonderful customer service.

I have never been so dissatisfied with customer service like the one received today at this gas…read morestation. Trying to enjoy a day at the water park that's close to here. Stopped by quick to get some snacks and use restroom. * First issue is having my partner locked inside the restroom. What's the reason to have an open restroom and then not check if anyone is in it before locking it. (Not so much of a big deal at least recognize it and apologize) *Have kids juice in stock go to cashier to pay for it and get told she can't sell it to us due to "items not allowed to be sold,to get a different juice " I say okay maybe barcode not scanning I try getting a different one with same cartoon so my kid can get his favorite juice. She stated she can't sell me anything from the same kind. I don't understand how you can have something in stock and not be able to sell it. Went to a different gas station bough our juices no problem!

Went here for 10 cent discount per gallon through the Upside app. A very uneventful experience. The…read morestation wasn't very crowded and I was able to get in and out within five minutes. I didn't get to go inside, but the outside seemed pretty clean for a gas station. they are also known for having some of the lowest prices for gas in this area.

If you try to make it here for gas and you're almost empty, you'll run out 2 miles down the road…read more That's Murphy's Law. Extraordinarily cheap gas station located in Katy Texas which can often be the lowest of the prices in this area. And when that happens Barbie flips off her shoes because that's what she does when she gets super excited as you can see from the pictures. Of course I don't like giving my money to Walmart - but it's nice to save $0.10 on gas and they usually are about $0.10 cheaper than about the average. Not the cheapest in Katy but sometimes almost thereabouts.

Today was advertised as free slurpee day for individuals that have the App. This location decided…read morenot to honor yet post at the door and turn off their slurpee machines. This is highly disappointing and uncalled for.

Twice my kids had to make an urgent pitstop, and both times the staff greeted us as we came in, and…read morethe restrooms were stocked and in good condition especially as they were both late at night. The rollers were hot the couple of times we grabbed a chicken bite/hot dog, and the staff even prompted me to use my 7/11 rewards to save on the sodas. The gas price is a bit high, but that's somewhat expected, as they are just off the freeway.

They get away with higher priced gas since the only competition is Shell across the street. They…read morehave a nice big convenience store inside though.

If I could give no stars I would!!! This rude man works there, if you want to call it work, he is…read morealways on his phone and I got there today 7-09-23 and he saw I was looking at scratchoffs and I told him my selections and he says lotto is not open. I've been there before and the other gentleman is nice. But this one is horrible and rude and never wants to work or sell lotto. Please replace him.

If I could leave ZERO stars I would. I brought my kids inside for some snacks, our total was…read more$19.95. I handed the cashier a $20, to which he looked at disgustingly. Very rude man. He said he couldn't accept my money. To clarify I asked, "you can't accept a 20 dollar bill?" He seemed annoyed and replied that his bank or machine wouldn't accept my money. At this point I was very confused and repeated my question. He told me to pay with something else. And had our interaction been different, I very well could have used my card. But instead I told him he could keep it. He snatched the bag and put it back behind the counter. Do not spend your money here.

I've been to shell and back looking for gas, so I appreciate this station existing…read more This is a Shell station in the middle of nowhere in Suburban Katy with fairly cheap prices and I quite like coming here now and again. For gas, or for some of the convenience store products, but the convenience part of it is expensive.

Very friendly people working here…read more Stopped here randomly and they had things that I have never seen. Fuel gloves and hand sanitiser, so nice!