(1 stars)
Visit Date: 07/21/2025
My recent visit to this Exxon location off Mountain Creek Parkway was very disappointing. I had a simple question about the price difference between a 12-ounce empty cup and one that was already filled. While calmly speaking with the cashier to clarify--due to a slight language barrier--a Hispanic woman, who may have been a manager, suddenly inserted herself into our conversation.
She abruptly told me I "needed to be nicer" to her cashier, even though there was no aggression or disrespect from my side whatsoever. The exchange between me and the cashier was civil--we were simply working through a misunderstanding. This woman's approach was completely unnecessary and, quite frankly, rude.
I truly hope that she was not the manager, because her behavior did not reflect professionalism or customer service. Customer service training is absolutely recommended, especially when jumping into conversations without understanding the context.
After reading several other reviews about how certain ethnic groups are treated at this location, I now see this may be part of a larger issue. I hope this reaches the attention of upper management or corporate leadership. Every customer deserves to be treated with fairness, patience, and respect.
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