UPDATE #2: Anthony was kind enough to reconsider our getting off on a bad foot and accept payment that I felt reasonable for the quality of the work. We both learned something from each other and while his outburst was unprofessional and intolerable, I will give him kudos for doing the right thing. Apologies given and accepted all around. :)
Majorly disappointed. I have a nearly 2k sq ft place but it was certainly not a disaster area. I just wanted a birthday DEEP clean. I arranged with anthony well ahead . i have no furry pets. really easy job except for the sheer square footage!
REally nice guys but arrived late for an 8am appointment, did call to let me know.
However, I wanted a deep clean and what i got was a surface clean over 5 hours. True, baseboards are a little cleaner, but overall, they did something i could have done myself in five hours.
Deep clean per anthony included fridge and oven but when he got here did not include INSIDE of fridge and oven. so what is the point? They barely mopped my beautiful hardwood floors, no oil or anything. they didnt vacuum all the rugs in the house of which there are not too many. i still have dust on my kitchen blinds and office baseboards. they did nothing about the splash marks left on walls. they scratched my hardwoods in the bedroom moving furniture.
finally, they also did not put my home back together the way they found it.! the master bedroom was still all apart, (neatly apart, but still apart) from the mopping. unfortunately, they were too expensive for the lack of job done. I still have to clean the kitchen blinds which were still full of dust. i also still have to put back my house after they spent 5 hours dusting and vacuuimg? They didnt vaccum all of the carpets in the house and pretty much just moved stuff around and dusted. Disappointing. I did not have the heart to argue and haggle with them while here, was so disapointed --just wanted them to be done and gone.
Anthony has a lot of potential!! He is polite, clean, courteous, and makes you feel at ease. He covers a large service area and brings his own rags which he DOES NOT REUSE!!! His partner Roy was nice and did a really good job on the spots i saw him do. I just dont think it was worth the $250 that I ended up paying only because they did spend a lot of time, the space is big, but I dont feel that I got what I paid for at all.
UPDATE#1: After speaking with Anthony by phone to discuss my disappointment and a remedy such as completing the job at another time or renegotiating payment, he became very defensive,raised his voice, told me I can have my money and hung up on me. He was upset about this Yelp post and I conceded that I ought to have complained more loudly while he was here, however I had to move forward with my day and after Anthony's behavior over the phone, I am glad that I didnt engage him in my home ! This is rather unprofessional behavior for someone in the service business. Since Anthony and Roy spent 5 hours in my home, although it was not the quality I had hoped for for $250, I did want to reimburse them for their time. Anthony's unprofessional behavior with me on the phone, interrupting me, raising his voice at me, and finally hanging up on me, is simply unacceptable.
UPDATE#2: Anthony was kind enough to reconsider our getting off on a bad foot and accept payment that I felt reasonable for the quality of the work. We both learned something from each other and while his outburst was unprofessional and intolerable, I will give him kudos for doing the right thing. Apologies given and accepted all around. :) read more
