Great and personal service every time I take my car in for service. They always explain in detail…read morewhat the issue with the car is. Giving you all the options there are to fix it. They always go above and beyond all expectations.

Not sure about buying a car here but avoid this service department at all costs. This was a good…read moreplace years ago but here are my last 4 interactions. My last visit here was to get my lifetime warranty 5 yr check up. The check up was somehow performed and they missed 3 leaks. They sent my wife home and the next day while driving all the coolant was gone. A front receiver that they installed had rubbed through the lower radiator hose. There was a leak before the truck went to Hiday as there was a stain in my driveway where the truck was parked the day before having it inspected. They also missed 2 pinion seals were leaking that also needed to be replaced. Needless to say I had to have my car towed to a dealership close by that fixed everything Hiday failed to notice. I called Mike, our Hiday service advisor and he sat on this issue for over a week before discussing this issue with Brett who is the owner or GM. In any event when I called i got Brentt on the phone who laughed at me a little before transferring me to Mike who declined all responsibility for the issues they themselves caused. Apparently he and Brett were talking about how this was not their problem right before my call. They installed the receiver incorrectly and never accounted for proximity to the hose, they failed to notice the leaks they were supposed to be inspecting for and somehow its my problem. Separate vehicle, I noticed coolant in my garage so I brought the car in to get looked at. Again I have a lifetime warranty so they attributed the leak to a transmission cooler leak. They took off my front clip and replaced the cooler. When I got home, the front is was left hanging off in several spots. I had to drive back to have the clip reconnected. Once parked the leak was still there. I brought the car to another dealership where they said the radiator seams were leaking. They replaced radiator problem solved. Again a conversation with Mike resulted in a not our fault attitude in which he said the radiator must have coincidentally started leaking right after his shop fixed the other leak. In addition, when I opened my hood to check their work, on the engine was a plug for the transmission fluid. They never even replaced the fill tube plug on the unnecessary work they had just performed. I had brakes checked on my truck, I complained of pulling and pulse. They said I had a frozen caliper up front. They did over a thousand in brake work, pads rotors and a new calipers. Once again tool my car home and noticed my e brake didn't work. Both back brakes were shot. They never even told me. I ended up having to get my rear brakes done too as they completely failed to do the work asked of them and do it right the first time. I had them fix a leaking transmission cooler on my truck, they sent me down the road and 2 days later while driving a dark highway my tach shot up to 5000 as the transmission was no longer involved. Tbe line they connected popped off leaving my transmission empty of all fluid. When it was towed back to Hiday, Mike was nice enough to tell me that they didn't have the correct tool to attach the line and thought it would hold. In the end you will be frustrated with return trips to fix what they miss the first time.. Improper diagnosis to bill highest cost warranty work to mopar, substandard quality of work, and a list of excuses from Mike when it all falls apart. Stay very clear of these dishonest people.

I bought my jeep at a local dealer in Bluffton less than 100 miles the check engine light came on…read more I had two different mechanics look at it and all they want to do was change the oil and have me come back if the light came back on. A local auto supply store in Decatur recommended Hidays Chrysler Dodge Jeep in Bluffton. They scheduled me in a reasonable time frame diagnosed my Jeep, gave me an estimate on the repairs. I scheduled my Jeep with them and haven't had any issues with it since then, that was 9 months ago. I am extremely happy with there service preformed on my Jeep. Since that time I have been in to get regular scheduled maintenance on my Jeep. The service employees are very nice and helpful they explain what repairs were preformed in a way that I could understand. The mechanic was knowledgeable and paid attention to detail. The billing employees were also professional and called me back to make sure I was satisfied with my service preformed on my Jeep. I am lucky and glad to have found them Hats off to the employee at the Decatur Auto Parts store for recommending Hiday Chrysler Dodge Jeep to me