NOT SURE IF THIS IS THE OFFICE WHERE JUSTIN MACGIBBON WORKS BUT I WISH YOU THE BEST IF HE IS EVER…read moreYOUR AGENT doesn't care about you at allllllll... like at all. You're just another number to him. First, I made a claim of me getting hit and then got one email from him and nothing ever again and because I didn't respond right away, they're deeming it my fault. I said to him it's baffling that he isn't working harder to fight for my rights and he said "it's baffling you cant respond to my email" uhhhhhh okay it takes someone time to repair their car? You did me wrong, not the other way around so don't treat your customers this way. Justin sent me an email for places to get my car looked at and it would cost $500 deductible for an immediate fix, and he also said I can wait for the other guy to admit fault if I so choose. sorry I don't have buckets of money to shell that out right now like Justin may. Also, I wanted to wait because I had faith that they would do the right thing and find the person THAT HIT ME at fault. only 2 weeks have passed since the email. I needed time, like any normal person would to find a good place and time that worked for me. AND THEN, he just decided to make this my fault and told me it was always going to be my fault when he clearly said on our first and only conversation before today "SOUNDS LIKE IT WAS THE OTHER GUYS FAULT" He is a waste of time and he will waste your time. it is completely within your right as the insured to get frustrated when your insurance SUCKS but it is never okay for them to get mad at you and yell at you on the phone just because you are trying to defend your case. I didn't know I would ever have to defend myself against my own insurance. I'm disappointed in the severe lack of care and effort from this company.

From the owner: Since 1952, Texas Farm Bureau Insurance has been protecting members' moments - the big, the small,…read moreand the everyday.

Been a customer for years and the office staff has always been friendly. Richard is always willing…read moreto answer questions and is always very helpful.

Nice office, triple my Geico rate for auto. Representative was very unsure about disqualifiers for…read morehospital income insurance. Explained to leave a voice mail saying either yes or no for eligibility, finally received a call 24 hours later. Overall I feel that if one extra question related to a medical condition a lot of Americans have was asked about my wife before going in a lot of time would have been saved. I saw a sign that they provide gifts for yelp reviews but I'm not sure how I can even get that given I'm not a customer nor will I ever be.

Since retiring from a major oil company a few years ago, I have lead a very calm and sedate life…read more That changed a month ago when I learned that both my auto and life insurance had been cancelled. Unknowingly, it had been cancelled for months as I was out of town and did not have access to my mail. Panicking upon learning the state of my affairs, I immediately contacted my insurance agent. I must say from the time I entered the office and expressed my dilemma, I received fastidious service in resolving my problem. I am especially grateful to Cecilia for her tireless efforts in resolving this problem. Thank you for your compassion and thoughtfulness in clearing this matter up and keeping me updated. Total professionalism all the way. Problem solved successfully.

Russell is one of the best insurance agents I know. He is so knowledgeable on all policies. His…read moreteam is very kind and helpful. He is who I will use in the future.