Wendy is fantastic. If you read no further than this, let it be known that she is an amazing…read morebusiness owner who cares about her customers.
Once upon a time, I bought a couch while I was living in an apartment, and didn't have anywhere to put it. We had just bought a house, but we were at that in-between time when you don't quite live in the house yet, but don't want to haul a couch up the stairs to your apartment (PIVOT, anyone?). I called Wendy, she had storage, I put the couch in the smallest unit she could rent me and it lived there for a month until I got into my house.
It was a short, but sweet experience, and I swore to myself that if I ever needed storage again, I was going to call Wendy.
Fast-forward eight years and I had cause to use Room to Spare again. Only this time, Wendy had no room to spare. I checked. I even asked if she'd let me move some stuff into her basement for a short time. I honestly think if I'd begged, she may have given in and let me store some things down there. She's just that nice.
Wendy didn't have any storage for me, but was so sweet on the phone and explained to me why things are the way they are. In this market, people are selling their houses quickly and then have nowhere to go. They move into an apartment until they can find a place, but then have to put all their furniture SOMEWHERE while they are waiting. Hence, all the storage units are being used.
So no, I didn't get to use Wendy's services. She did offer to put me on her waiting list, but my need was immediate and I was able to put into place a backup plan.
Oh, I should also mention that when I was first looking into selling my house, I stopped into Room to Spare to talk to them about packing supplies and them helping me sell some of my crap that I didn't want to bring with me to my new (downsized) place. The staff is so accommodating and kind and patient. I swear, one day I'm going to need to store more stuff and Wendy is going to have a place for me to put my belongings where she and her little storage angels will keep close watch over them. And if by chance I make it through the next few years without needing storage, I might just stop in anyway and bring her a coffee. She's just the kind of gal you can't help but want to make your friend. (Wendy, if you're reading this, what do you take in your coffee?)