I have been a customer of Exterior Designs for 4 years. Over the past 2 years, I have noticed a decline in the quality of service I received since Branden stopped coming by himself and started sending his employees instead. The employees sent would only partially pull the weeds in my flower beds and never treated the beds to prevent or reduce the amount of weeds between service calls. By the time of my next service visit (which was supposed to be monthly), the flower beds would be over grown wiith weeds.
This fall, they did not trim the hedges or prune the plants in preparation for winter and now I have 2 DEAD Miscanthus Variegatus' in my front yard!
The first time I complained about the lack of professional service I was receiving (which was in August 2017), Branden immediately corrected the issue and apologized for the inconvenience. However, and shortly after that incident...things declined again. I haven't received service since April/May 2018 and everytime I reach out to Branden and his wife, I do not receive a return message.
Until, last year, I was very happy with my service and Branden literally saved a tree that is planted in my front yard that I hated, but now love, thanks to him. I wish his employees shared Branden's passion and had his horticultural skills/knowledge, because I would have remained a customer. But, because we can't clone him, it's time to part ways. I wish Branden, and Exterior Designs, the best of luck going forward. read more