Had to cancel my policy before I used it because car stopped running, and quote for new car was too…read morehigh. Paid 191.43. Contacted Aspire, they gave the first payment back to Adriana's. Have contacted Adriana's for a refund, but I keep getting the run around. Wait on hold, speak to an agent, get put back on hold, then recording comes on saying no one is available, leave message. Happened 4 times. Stay away unless you drive drunk, drive crazy, or are just crazy...

This is my account since switching to Adriana's Insurance from Bristol West…read more So, I was involved in a vehicle accident at the time that I had Bristol West' motor vehicle Insurance. Although I was paid up in full at the time of the accident, Bristol West denied that I was paid and therefore claimed that I had no insurance. My license was suspended and I was forced to pay for an SR22 as well as paying higher insurance rates as a direct consequence of this mishap. After researching Bristol West, I found that Bristol does this to many of their clients. "AFTER SWITCHING TO ADRIANA'S" So, I switched to Adriana's and I am so ESTATIC that I did. For one, I absolutely and give thanks to my agent, "KARYME". She works in the Escondido location. One look around and you can tell that she is in high demand as an agent, and I can absolutely see why. She is just incredible. Our insurance plan was supposed to end up being more expensive but is was actually lowered. Its about 20.00 CHEAPER now than it was before switching. And this is after having to pay for both insurance, and an SR22 policy on myself, together. All the while, still retaining the same insurance plan and amount of coverage. I feel genuinly SAFE and SECURE with my agent karyme and with Adriana's in whole. As long as she's my agent I will never switch to another insurance company again. Which is a HUGE DEAL to me. It's nice knowing that your back is really covered in times like these. Switching to Adriana's feels like a breath of fresh air. Not only did Karyme really know her material, she also genuinely goes out on a limb to save you money. Not only that but to me the best part is that she she is very personable. She truly cares. She really makes you feel welcome, as if you were a friend that she's known for decades. She makes you feel like less of a client and more like family. I don't know about other people's experiences with other agents, but I can say that my experience, with my agent, in this company has been nothing short of phenomenal in every area. If you're in the Escondido area and need insurance then I'd absolutely head to Adriana's and ask for Karyme. And if you see this, thank you for making this part of my life easier and secure.

Good afternoon! I…read morejust wanted to take the time to reach out and thank Shane for all his help while switching over from my current plan at AAA. I was on a 9 month account set-up and it doesn't renew until April. I've been shopping around for better coverage during this time prior to renewing my membership and Freeway Insurance offered an amazing deal I couldn't pass up! Although the opening payment cost was a bit pricey, Shane, was super helpful and detailed in explaining the step by step one time payment cost for opening the new account and all my worry melted away. Thank you for being so patient and understanding while answering my million-and-one questions and a pleasure to work with while ensuring all my costs are taken care of!

NEGATIVE ZERO STARS for this company! They charge an…read moreoutrageously high upfront payment just to renew your policy, even though it's not new! This is by far the WORST car insurance I've ever had with National General. Their employees are poorly trained and provide misleading information. Customer service is absolutely terrible. Save yourself the stress and stay far away from this company!

I rarely leave negative reviews, but my experience with American Tri-Star Insurance Services has…read morebeen frustrating beyond belief. Initially, I had a great agent who was responsive and helpful, but after he left the company, the quality of service took a sharp decline. For months, I have been trying to obtain basic documentation and loss runs necessary to secure coverage elsewhere. Instead, I've received nothing but delays, excuses, and vague responses. Despite multiple attempts to escalate the issue, both VP and CEO have consistently given me the runaround, offering no solutions or meaningful follow-up. This level of unprofessionalism and lack of accountability is completely unacceptable, especially in an industry where timely communication and documentation are critical. I would caution anyone considering this company. If you ever need to transition coverage or require support beyond the bare minimum, you may find yourself in the same nightmare scenario. I needed to renew my business umbrella coverage and I reached out to the VP to assist me with this and, long story short, my insurance expired and he didn't care to reach back out to me until I started looking around for coverage elsewhere. Hopefully I will get the loss/runs reports I'm missing soon- I have sent 3 emails requesting them and no reports yet.

Best Car Insurance Agents I've ever encountered. Have been using them for years. Extremely helpful!…read more My personal experience with Josh Quintero has been invaluable. He has helped me so much during the years. It may sound funny but I truly value the relationship with my car insurance agent! He truly cares and always puts my needs first. I highly recommend his services, I'm sure he will better your life like he has mine!

Pedro and his team are so caring and professional. They match your needs to budget and help in…read morepicking the right policy for you. I would highly recommend them to anyone looking for a through policy and coverage!

If there was an option for 0 stars I will choose that one. They increase your insurance everything…read morethey can without a reasonable reason and they don't I crease 10-20 dlls they Increase 60-100 dlls with the excuse of its a general increase in car insurances. Avoid their scam.

Been with the BUHO/Mexinsurance for over 15 years and have never had a problem. They instill…read moreconfidence from the moment they answer the phone. Easy online insurance policies for initiation or renewing. When I have had any issues, at all, someone always picks up the phone and gets me squared away in minutes...these people are GREAT!! Special thanks for today's call go out to Charles and Ileana... If you choose BUHO...you will not be disappointed...Enjoy Mexico everyone :)

Easy quick online service registration.. Peace of mind getting insurance while heading down to…read morePuerto Nuevo as USA insurance is not usually covering trip down there. If I remember we get a choice of companies and I chose CHUBB as it is highly rated Print and youre ready to go in case anything should happen

Professional services, outstanding costumer service, will work to solve any issues, small business…read morevalues

Can honestly say these guys are the best!!! I always talk to Claudia because she goes the extra…read moremile every single time. Only like working with her; great customer service :)

My husband and I walk in and we weren't greeted in or told us to have a seat. The 2 ladies were…read morevery rude and unprofessional.And not to say the person that attended us didn't know what she was doing. It's sad being with this insurance company for a long time.

Very unprofessional everytime me and my husband went the girls that work there had the worst…read moreattitude like if they didn't work . The whole service with insurance is horrible. I wouldn't recommend them at all ! And the girls working at this location you need to work on your customer service because it's trash !

Great service! Appreciate your help a lot. Truly helpful! Good to know people are willing to help.read more

I needed my insurance card emailed to me as I misplaced them and Luisa was of great help to me over…read morethe phone! She was incredibly understanding and patient- so much so she even waited on the line to ensure I received the emails. Thank you again for the attentiveness and urgency in handling my situation :)

I have been coming to Lupita for over a decade to do my taxes along with home owners insurance and…read morecar insurance. By far the best services out there. Always very patient and reliable. Explains any concerns and helps us with challenging situation. Also has saved us hundreds of dollars over the years! Thank you Lupita for years of reliable, trustworthy services you have given to me and my family. We will see you soon.

Gracias por su ayuda, Penelope Márquez fue súper profesional y con una personalidad muy amable y…read moreCortez. Sin duda regresaré. Ella me ayudó a llenar una forma para poder pagar lo que debo de taxes de años pasados en pagos, también hizo los haces de este año They all were super nice and knowledgeable but a big thanks to Penelope Marquez for helping me with my taxes and also to fill up the for 9465 "installment Agreement Request"

Hello, this Rachel Benavides. I want you to know that Eric gave good customer service. I hate to…read moretalk on the phone cause I get anxiety. We managed to get all my information in on time to get my car insurance. He was so patient with me. I'm sure there's many more seniors that would to get there insulting by texting. He did a marvelous job. Eric god Bless you and take care of you. Sincerely Rachel Benavides

Incredible service and vibes! He explained my policy and I left feeling knowledgeable and satisfied…read morewith the coverage. He is smart and knows his craft very well. I totally recommend his business.