Good afternoon! I just wanted to take the time to reach out and thank Shane for all his help while switching over from my current plan at AAA. I was on a 9 month account set-up and it doesn't renew until April. I've been shopping around for better coverage during this time prior to renewing my membership and Freeway Insurance offered an amazing deal I couldn't pass up! Although the opening payment cost was a bit pricey, Shane, was super helpful and detailed in explaining the step by step one time payment cost for opening the new account and all my worry melted away. Thank you for being so patient and understanding while answering my million-and-one questions and a pleasure to work with while ensuring all my costs are taken care of! read more

NEGATIVE ZERO STARS for this company! They charge an outrageously high upfront payment just to renew your policy, even though it's not new! This is by far the WORST car insurance I've ever had with National General. Their employees are poorly trained and provide misleading information. Customer service is absolutely terrible. Save yourself the stress and stay far away from this company! read more

Cancels my policy because they would always claim to not be able to get automatic pay from my bank I had set up with them and when this happens I'm charged another $25 late fee. So I started paying it directly to avoid the late fee, can you believe these thieving clowns for some reason could never find that payment wanting to tack on another $25 anyway. I canceled the policy and they figured they could keep charging me anyway. I think not! I had to light their asses up before they realized they were not dealing with someone that will stand for nothing nor fall for anything. They got the picture then and only then. I say to you stay away from these thieves. You are paying the agent more than what you pay for insurance. That's why the cost is so high. Stay away trust me or not read more

Outstanding customer service. I was helped by Manny. Good vibes. Clean office. All the guys were taking care of business on the phone dealing with customers. read more

I retract my initial review Its a common bait and switch tactic. Did not provide me my ppolicy id,no detailed copy provided regdg. important policy info. Constant unauthorised changes,.it appears agents setting up clients to future fraid or scamming. read more

Stay away from this company and those they're associated with. This agency connected me with all state insurance who increased the monthly for no reason no more than 6 months later. Then This company says another company called Blue Fire insurance took over my contract which forced me to pay the 12 months up front. I didn't have an issue until I called Blue Fire Insurance to add another car which would have meant they would increase there business. Well I spent over 1.5 on hold and only spoke with 4 different "agents" who strangely transferred me to a survey while looking up my information that hung up the call afterwards. It's 1pm and I am still waiting for someone from freeway to call me back. As the cliche goes, "we get what we pay for!" Spend a little more and you won't suffer this horrible customer service. read more

One of your customers, via Bridger insurance, hit my son four months ago. We still don't have a car back. Bridger is refusing to pay to make it drivable and won't total it. This is not good customer service from Bridger who should obviously pay. I called your office and you said you couldn't do anything but refer me to Bridger. Pro tip. Don't use Bridger insurance. I contacted the driver and she doesn't have her car back either. read more

Do not come here. I decided to give this place a shot because I thought it'd be cheaper. First off i got quoted on a policy that i decided to go forward with it OVER THE PHONE. I started my policy with 250 or less. It was a scheduled payment for i believe the 9th of each month but the first month would be charged the 29th. I was like okay , i had the policy for 6 months when the first month came around it got canceled because apparently setting up automatic payments has a mind of its own and will not charge the first month so i was forced to pay 495 in broker fees because they had to start a whole new policy and which i had to go inside and office apparently and literally had to pay that up front or in payments. Then when the time came for the payments to get charged on automatic i was told it was only the FIRST month will be charged on the 29th yet again but it would be due on the 9 th of each month. That was a lie it charged every 29th and on the 9 th it was potentially going to be canceled because i was already 10 days over due. Makes no sense but sure. I was told after my 6 months were up i checked the app and come to find out my insurance rate was going to go up to $535 because of adding a driver and my husbands driving record, mind you his driving record had a point and the broker tried to tell me the insurance went up because of a point on his license which had been there prior to getting a policy at freeway ( i was quoted with blue fire in case you're wondering ) on top of that when my husband decides to add me to the policy in order to make a quick buck the broker added tire service to my policy and charged me $40 when all i wanted was a driver added and apparently there was no charge. Save your time go to answer financial they work with way better insurance companies, quote you easily and work with your budget ! No vayan a este lugar es una gran estafa para la comunidad latina !! Siempre lean todo porque son bien pícaros aquí read more

So impressed with the representative that helped me, Yathzell Munoz! She not only got me a cheaper price than I expected but she also worked with the insurance company to split up my down payment. She went out of her way to ensure I understood my policy and all around a pleasure to talk to. Best customer service! read more

I got help getting insurance today from Yathzell! She explained everything to me and gave me the best deal and worked fast and efficiently. I'm very happy with my service today ! read more

I must say coming to get insurance never felt so easy and at ease the agent that helped me her name was Janet and she was so helpful explained so I can understand what I was getting with ny policy so if your looking for insurance from someone trust worthy look for Janet for all your insurance needs and wants. read more

Scam scam scam Her name is Michelle please stay away from her. These people will steal your money and completely lie in denial about it. I have a dash cam video when she was speaking to me in my car when she told me that the amount I was paying was for a whole year not a broker fee these people lie steal and cheat please stay away from them. They Charge a broker fee of $300 when they never tell you about this on the phone read more

Aaron Mao has helped me since 2018 and has been the best agent I've ever worked with! He makes sure I don't have to go through any hassle when I've needed to make changes to my policy. His customer service is excellent! He has always followed up and followed through every time I've needed assistance. I 100% recommend going to see him! Thank you Aaron!! read more

Kevin Khiro helped my wife and I get insurance. He was extremely helpful, patient and professional. If you are in the market for a new insurance carrier I would definitely recommend you use Kevin. He took care of us over the phone and there was no need to got to his office. As long as Kevin is in the insurance business I will go to him! read more

Aaron Mao is my Insurance Agent at Freeway Insurance. I have had multiple Insurance companies over the years and Aaron has been the best. I give Aaron 5 stars for his excellent customer service. read more

These guys are the best! I had to add a car to my policy and it was a breeze! Kevin k and the guys made it easy fast and also helped me set up auto pay on my new credit card, great job keep up the good work read more

All I have to say is thank you Rafi! Super fast, came here with my 6 month old boy and was out in less than 10 mins. Rafi was very professional and you don't even need an appointment. Definitely will recommend to my family and friends. read more

I just want to say thanks to Diego for helping me find the best insurance coverage option for my vehicle. He was very professional and explained the policy very well. Definitely recommending Freeway Insurance to my family and friends. If you need auto insurance, Diego is your guy. Once again, thanks for your help! read more

The customer service department is something else!! They just want your money. They don't care if you have a family or bills to pay! I just got off the phone with one of the male representatives and he just kept at it with trying to make me get insurance when I clearly said you guys are expensive and want a down payment of $500! So that my payment would be $97.83 monthly and the $500 would be covering my first and second month. Makes no dam sense! Z90.3 forgot to include horrible customer service. The guy kept talking over me and never let me talk also he was done helping me because he hung up so fast before I could even ask what other options there were. Save your money and go with geico. Dont waste your time and money with this insurance. read more

Stacy the agent that helped me out with my insurance was super helpful and used her magic to help me get what I was looking for. She's patient and understanding and will do her best to help you out. read more

This place is the best if you need fast insurance and a cheap rate check this place out and ask for kevin he helped me find the best deal

Always great customer service at this office! The manager is very knowledgeable & helpful! Thank you freeway for helping me save money!

I've been looking for new insurance for a while now. Thanks to Michelle (National city office) I've finally found a policy that will cover me for what I need and won't cost me an arm and a leg! Highly recommend speaking with Michelle she is honest and does a great job explaining everything and helping decide what will be best for you. read more

Carlos took very good care of me. Made shopping for insurance a smooth process. I already recommended him to my cousin.

Yasmeen was great! Provided me with excellent customer service, helped me through with the whole process. I'm not to familiar with insurance and she provided me with all the required information thanks to her now I feel I have more knowledge and I feel great pchoosing Freeway insuarnce. Highly recommend. read more

I cannot say enough about how amazing Janet is to work with. So professional, understanding, and knowledgeable. She helps you find the best insurance for your needs, makes sure you're properly covered, and walks you through the tough stuff. Would never go anywhere else after working with Janet!! Thank you!! read more

Carlos Morales made getting insurance very easy! I needed to save money on my car insurance and he was able to cut the price in half from my old insurance. I definitely recommend to ask for him! read more

My wife and I signed up for a new policy and got a great deal!! Aaron Mao went above and beyond to hook us up. So glad we found him.

Yasmeen was amazing! I had a bunch of questions regarding insurance as I am not very familiar with insurance. She took the time to explain everything and made sure I understood everything. She is very courteous and has great customer service. You rock read more

Worst place ever!!! They gave me All-Star General which through them I have Ocean Harbor Casualty Insurance where I have full coverage . I got hit by another under insured driver where I decided to open a claim with my company. The worst most stressful experiences I've been in. Besides them never answering the phone, leaving messages, and emailing my adjuster. After a month he answers and treats me with no respect, as if I'm bothering him with general questions. Never recommend this place!! Go to AAA read more

If there is a negative zero, I will give this company a big fat negative, I canceled my insurance last month (May), but they still charged not once but twice. So, I went there today to clarify everything. The guy made a phone call to his coworker about my cancelation. They didn't know that I can hear them. The worker there lied lied lied! He told me they will reimburse me and wants to get rid of me. But I heard them talking, the guy on the phone clearly stated he would not refund the money they charged me. Whoever you are, you guys are scamming people. The company charged me twice. Are you serious?! With the pandemic going on, you do this to people. Never going to get this insurance ever again!! People beware!!! read more

World class customer service. I was shopping around for a new policy and needed one ASAP. After being disappointed by multiple companies, I decided to call Freeway Insurance. Best decision I made that day. I spoke to Rafi and was highly impressed with his professionalism and his willingness to help meet my needs. After a couple of quotes he was able to further bring the the price down by applying all applicable discounts. Very glad Rafi was able to help and would definitely recommend him for any insurance needs. A++ read more

Customer service was great! I've had my doubts about Freeway Insurance but I must say Michael definitely helped change my mind haha. He was very knowledgeable, answered all of my questions and is very friendly. Thanks again! read more

Best place to go and get car insurance and house rental insurance. Stacy Hardman was the person that helped me and helped me with all the questions I had. She was so amazing she made sure I was making the right choice on picking the best insurance for my cars with a new driver my son. She gave me the best rate! I'm happy to say thay she did her job over the top. So if you are looking for insurance and need help of looking for the best rate ask for Stacy Hardman. read more

Came into Freeway Insurance for auto insurance and I was helped by Kevin Khiro. He did a great job in answering all my questions and concerns I had walking in. Great service overall read more

Carlos from Freeway helped me so much over the phone! He had great customer service, and was super friendly, he helped me find a great rate and got me all set up with insurance on my first car!! I appreciate his and calls help so much! read more

I gotta say Carol Mercado has the best customer service. It's always great having her as a representative of the company.

Worst insurance broker ever! I have called five different times after Lulu gave me today's specific date to call in for an extension, no specific time frame, no other information--just call on the 13th and you'll get a two week extension. I have been hung up on five times! The gentleman I spoke with said they could not allow an extension, the woman who spoke with me after he did said I couldn't file the extension the day after after 5pm, that it had to be before 2pm. I called at 9:30am and they had the exact same information and that was well prior to 2pm. I called my bank and there are no pending e-checks going into my account, which is why they're telling me they can't file the extension. Seeing other reviews of how much they rip people off and tell them one thing when they mean another only proves they're all snakes. Go elsewhere if you're considering them. Save yourself the headache. read more

I honor and always give credit, where the credit is due. I've been to soo many places trying to find the perfect insurance for my cars but nothing has really met my needs,expectations, and budget. Until I heard about Freeway insurance on the radio. Gave them a call and they did a quote for me while answering all of my questions and concerns over the phone. I decided to give them a call back today, finally after some time of making sure I wanted to do business with them. Right when I called, they were able to pull out my existing quote and help me get going with my cars' insurances right away. I had the pleasure to be helped by Aaron. He was very helpful and gave me the option to do my policy electronically (I didn't even know that was a thing). Everything was done online from my email while talking to Aaron over the phone. I was able to approve and sign the policy online as well. That I didn't even have to go through traffic and it was all done through my home's comfort (on my day off from work). To be honest this is the most convenient, fast, and helpful/knowledgeable place to get your insurance. I will also like to honor Aaron for his hard work and for taking care of his customers with ease. He truly exceeded my expectations within customer service and his easy ways of delivering accurate information for all of my questions and concerns over the phone. I will recommend Freeway Insurance and Aaron. read more

UPDATE!!!!!! Please read!!!!! I thought this was an honest location up until my recent visit. I was notified that I would be placed on liability for 24 hours and switched over to full coverage after one full day. Turns out, this was not done! We were completely lied to in order to gain commission for LOURDES the employee and male manager at this location. We were going to conduct business elsewhere because the deposit was to much for us at the time. We were told that they would "work with us" and simply place us on liability for one day to reflect a lower out of pocket versus starting off immediately with full coverage. I had never heard of this being done but ASSUMED this was their way of helping our family save money. Nevertheless I was completely wrong. I was told to simply sign for liability FOR NOW and in one full day the full coverage would kick in, as they would, and I quote "trick the system" so that I didn't have to pay a full coverage deposit. In return for the "great service", he asked that I place positive feedback on yelp, as the manger stated "place a five star review in Lourdes name because she really needs it". And so I did provide a five star review and positive comments. However this is my amendment and warning to all! Trusting this was what I was going to receive, as I've been here for years for FULL COVERAGE. Never in our entire life have we ever had liability only on our vehicles that clearly have equity. I'm thinking that they looked at our record and assumed we had not got into any accidents in our history of freeway insurance therefore they committed an act of FRAUD ! One week later, our vehicle was vandalized! We notified the insurance company whom in turn notified us that the vehicle claim was closed due to the fact that we only had liability coverage and NO full coverage. So now not only was our vehicle kicked by a jerk off but two freeway employees had committed fraud!!! They sold us a liability policy simply for personal gains with no intention of switching the policy to full coverage. We called corporate and they treated us like scum! The manager yelled at us, as the consumer! He stated we purchased liability and there is no record of full coverage. He stated that we had two payments, one being the day the policy started and the second was a week later. He stated that it could have been possible they would switch it to full coverage but not until after the second down payment was made. This was completely INVALID! He rambled on how he is the main manager and that he reports to himself. Therefore there was nobody that oversees him. He was rude and offered zero solutions! He stated it was our fault for purchasing liability (couldn't believe this was being said to us!!!) and when we again told him what we were promised at the National City location, he stated the records show I purchased liability. He said there was no way we got full coverage because the deposit would be much higher. AGAIN, we reiterated what we were promised and it appeared it was solely to gain commission. He refused to believe anything we had to said and continued to state it was our fault!!! I immediately said to him I would personally go speak with Lourdes and the manager regarding the fraud actions for personal gains! We arrive at the insurance location only to find the doors locked and the girl that sold the policy to us -- walking to the back! We waited for about five minutes and you won't believe this.... two patrol officers showed up! They stated they received a disturbance call from the insurance location. I stated to them that I had not even had the opportunity to speak with the people inside! I told them what happened and also suggested they review the video cameras because I had NOT even spoke or walked into the insurance office!!! The officers stated they understood but nothing they could do besides suggest we file civil lawsuit for deposit and damages. They suggested we contacted the Insurance Commissioner that handles insurance fraud cases. I was pleased to know that there in fact is a governing agency for these home in the wall places. You get what you pay for - true fact. I contacted the California Insurance Commissioner and stated the fraud acts committed for personal gains. I completed the online complaint and was notified I would be assigned an investigator in ten business days to proceed further. I also contacted a local legal firm and have an appt in 2 weeks to discuss this case. Lastly, I have filed a complaint with the Better Business Bureau (BBB), as I plan to proceed to the fullest extent of the law! I *** if the same thing has happened to you, please message me! ***** read more