very bad doesnt show up for appt left me hanging I would say minimum of 15 forgotten apts he had…read morewith me. I knew better but i paid him advance . He is not licenced to operate in this state. He was slated to repaint my bathroom , he hever showed up . I am having it repainted as paint job he did was bad enough that i had to have it repainted

This is a tough review to write because I think Zach, owner of Family Man Handyman, is more than…read morecapable of doing beautiful work and he is good with communication. However, my overall experience (including cost) have prevented me from hiring him again or recommending Family Man to others. I contacted this company to install a gliding garbage/recycling drawer behind a lower kitchen cabinet. In our new home, there isn't a pantry or really a good spot to put garbage, and I didn't want it out in the open! In addition, there were smaller jobs/odds and ends I wanted the handy man to look at IF he had time after installing the garbage drawer. In communication with Zach and on his recommendations, I purchased a glider system, appropriate garbage and recycling cans, and specific drawer handle from Home Depot prior to the appointment. Zach sent a fellow employee, Tom, which is where it started going wrong. Even with pictures and videos provided, Tom did not set up what we requested. Instead Tom apparently LEFT the house to go to the hardware store for some period of time to buy a completely separate system without asking me - he had my phone number and had been texting - and installed it without the drawer handle or any of the items I purchased! (Why am I charged time for him to go to the store?) Then, he did some of the smaller items on the list to mediocre results. For example the garage door that was stuck? Still stuck! Etc. I emailed Zach my disappointment and that Tom didn't accomplish what we asked at all. Zach then set up a time to come out himself and basically created my vision perfectly. Pictures included. To this day we LOVE our system - he even made the drawer "soft close". It's exactly what I had in mind. He also adjusted the invoice to fairly reflect 2 hours of Tom's time plus his day in our home. The final issue is the cost. In my mind, a "handy man" shouldn't cost an arm and a leg.. for a sliding garbage can behind a kitchen cabinet, it cost us $500 plus materials. It also irks me that we pay $75 for commute when his business is designed to come TO your home, and we live 15 minutes from Family Man. When Comcast comes out, do they charge you for commute? When we hired roofers from Tacoma, for example - a farther distance - they did not charge us $75 for the time it took to travel to our home. Zach is great at what he does - hence the 3 star review, you could still get exactly what you want - but quite honestly I'm not sure the people he's working with or the cost of services makes Family Man worth it. I wish I would have read a review such as this before spending $500.