Zero star! I will never go there again. I have been shopping with express for 15 years and this is the worst experience of my life. I barely ever return anything in general. They don't know what the hell they are doing!!! This store has very ignorant staff! First there was a line in front of the 2 registers and there were few people standing and i stood behind them and they went to the register on their turns. But when It was my turn, they told me that they have line on the side of the register which wasn't there before. So they made me go to the back of the line even though i was waiting before the other people and clearly there wasn't a line before. If you are standing at a wrong spot, they should tell you right away and there were people in front of me standing at the same spot and were taken care of??? But they didn't help me and helped the people that came after me. Thats the first issue.
Second, I bought something online, I had a receipt and the item with the tag on and I just got it today ... i just didn't like the way it look on me. So I tried to returned it. First the manager told me she cant return it because it wasn't on the receipt "which it was". So she denied the return. But I showed them that the item was in fact on the receipt but for some reason was not coming on their register. So they ended up calling the Express Hotline and the Hotline had even more ignorant people. She told me that I can't return the item because something is "WRONG WITH THEIR SYSTEM" and I have to mail it??? She told me "its not her fault"! Its a shame how Express has no customer service what so ever. Wow so basically they pretty much went against their policy and didn't help me at all, I waited for about half an hour and at the end of the day they didn't take the item back and told me they cant help me???? wow just wow!!!! They made me feel like somehow it was my fault and the attitude was ridiculous! I wasted half an hour with no results for something that was only $15. Express needs to train their staff properly and to be polite with the customers and take it easy on the attitude! I spent thousands in Express in a year which I wont anymore! They just lost a loyal customer because of their poor customer service! read more